How do I sue talktalk?

[LCG-xyz]

Well it's all a big sh**show and nobody knows what's going on.

I phoned Plusnet on the 19th and was told my line was gone, there's nothing to transfer to.

I then phoned TT and they said as soon as the FTTP was initiated it was inevitable that my copper line was terminated as they then use VOIP.

Thing is I'm all LAN, I don't want wireless. The router is upstairs connected to my office comp and laptop and that's how I want it. If I went FTTP I'd need the router downstairs by the socket and wireless to everything which again, I don't want. I'm happy as I am.

If you call my number it says it's 'not receiving calls' but I still have internet for now. I'm not sure what's going to happen moving forward.

I don't see how they can install a service the customer hasn't asked for and didn't agree to.

If I want a copper line reinstated I need to have an engineer in my home, another thing I was trying to avoid as I'm quite physically disabled. I just want a quiet life and all this has been a nightmare, so many hours and so much stress, none of it my making.

 

[neocon]

had very similar experiences with them. arranged a home move, gave the dates. arranged it so i had internet in the new place before it went off at the old place (WFH) was told that would not be a problem.........how wrong was i.

TalkTalk are an utterly useless and completely inept company who employ the services of call center staff who are blatant liars and totally ******* fekless.

just let it go, you'll only give yourself a load of stress for, ultimately, very little.

Yes same when I moved. I cancelled TT and BT got me up and running in 2 days instead of waiting weeks.

 

[Mr C]

I have to say, i had a very similar problem with TalkTalk too, i would recommend never using them.

Went to switch from BT to Talktalk, this was also a switch to "Full fibre", the direct debit and account was setup, the switch date was set. Engineer visit organised to install it.

Day comes, no engineer. I call them, got passed through 6 different departments, eventually they say "it got stuck in the system". I couldn't even reschedule or make a new order, they said they had to wait over a week to raise a ticket with IT, then once that's fixed they can start up a new order. would have left me without internet for over a month. That call emptied my payg mobile of credit because unlike BT they don't use a free number for customer service.

Told them to stuff it and cancel everything, i went straight back to BT, had to wait 3 weeks because of the engineer visit for the full fibre. Over a month and a half later i get text messages and items in the mail from TalkTalk regarding my new order, they even tried to switch me from BT to them.

I contacted Talktalk, 3 times to cancel this order and every time they said it was cancelled it wasn't and i would get further correspondence. I still have an unopened package which is presumably their modem in my house because its not my job to waste my time returning their stupid equipment.

Reported them to OFCOM for slamming in the end.

 

[LCG-xyz]

I have to say, i had a very similar problem with TalkTalk too, i would recommend never using them.

Went to switch from BT to Talktalk, this was also a switch to "Full fibre", the direct debit and account was setup, the switch date was set. Engineer visit organised to install it.

Day comes, no engineer. I call them, got passed through 6 different departments, eventually they say "it got stuck in the system". I couldn't even reschedule or make a new order, they said they had to wait over a week to raise a ticket with IT, then once that's fixed they can start up a new order. would have left me without internet for over a month. That call emptied my payg mobile of credit because unlike BT they don't use a free number for customer service.

Told them to stuff it and cancel everything, i went straight back to BT, had to wait 3 weeks because of the engineer visit for the full fibre. Over a month and a half later i get text messages and items in the mail from TalkTalk regarding my new order, they even tried to switch me from BT to them.

I contacted Talktalk, 3 times to cancel this order and every time they said it was cancelled it wasn't and i would get further correspondence. I still have an unopened package which is presumably their modem in my house because its not my job to waste my time returning their stupid equipment.

Reported them to OFCOM for slamming in the end.

One of the many convo's I had with them went something like...
"...and now I've got an email from Yodel saying you're sending me something?"
"yeah so you just need to return the router in the pre-paid bag..."
"You don't seem to understand, I'm not engaging in this process. I'm out. Anything you send to my property will not enter it, it'll remain wherever it is left. I'm not a part of this, I didn't request it and I don't want it."

 

[LCG-xyz]

People have said it's probably unusual to reject a free upgrade 'but it's free'

Ok TT, well I'm going to send you a puppy, it's free, enjoy!

"..but we don't want a puppy..."

Don't care, sending it.

Edit: If were able bodied, that's something I might do, turn up at their head office, get them to sign for a delivery and open a box with a puppy in it and walk out. Something like that would probably make some kind of ripples.

 

[Fluffybob]

OFTEL is your best bet for action, I had to do the same for my mother-in-law a few years back.

 

[Surveyor]

OFTEL is your best bet for action, I had to do the same for my mother-in-law a few years back.

A lot of years back. On 29 December 2003 the duties of Oftel were inherited by Ofcom. If you go to Ofcom's website:

Parliament has not given us powers to resolve people’s complaints about their phone or broadband service. Instead, these can be dealt with by Alternative Dispute Resolution (ADR) services.

Although we don’t investigate individual complaints, by highlighting problems you play a vital part in our work and we might investigate a company if monitoring reveals a particular problem.