How does the 7 day return "rule" work?

The Halk · 14 Jan 2011 at 12:26

No, I don't think you can Delvis. But where the T&Cs go against the DSR then that's where Trading Standards should come in.

PhillyDee · 14 Jan 2011 at 12:28

Delvis said:
True...which is why it should be stated in T&C's somewhere...but then you cant exactly list every trading law on the T&C's can you?

We comply with the DSR Regulations and the SOGA . . . .

Done

There are plenty of illegal T&C out there. Just check out eBay and the business sellers on there!

Delvis · 14 Jan 2011 at 12:31

PhillyDee said:
We comply with the DSR Regulations and the SOGA . . . .

Done

There are plenty of illegal T&C out there. Just check out eBay and the business sellers on there!

Indeed...easy enough but you know, its doing it

Werewolf · 14 Jan 2011 at 12:33

The Halk said:
The problem though Delvis is that people get different consumer rights.

The uninformed innocent masses just take what retailers tell them as the truth. So they can't return goods, or pay restocking fees, or don't open them or think if they open them they can't return them. Etc.

The informed consumer with good morals uses the law correctly.

The informed selfish consumer rips the **** and everybody ends up paying more.

I'd like to see the DSR trimmed down to a sensible balance, but companies who state T&Cs or who get mystery shopped by trading standards and try to wriggle out should get massive fines.

I agree with that.

The law was bought in with good intentions I think, but was/is worded badly and is very much abused from a lot of what I've read/seen on various forums.

I won't hesitate to send something back if it's faulty, or if it's not what I ordered (IE a different model), but I wouldn't order something just to try it which is what some people seem to do, they have an attitude of "it'll let me try it out" rather than actually checking before they order.

It's much the same way that a lot of people abused many B&M stores previously good voluntary refund/exchange programmes with the result that most of those stores no longer do it.

I would however hope that stores retain the right to refuse to serve customers who have a record of abusing the system.

Delvis · 14 Jan 2011 at 12:35

Werewolf said:
I agree with that.

The law was bought in with good intentions I think, but was/is worded badly and is very much abused from a lot of what I've read/seen on various forums.

I won't hesitate to send something back if it's faulty, or if it's not what I ordered (IE a different model), but I wouldn't order something just to try it which is what some people seem to do, they have an attitude of "it'll let me try it out" rather than actually checking before they order.

It's much the same way that a lot of people abused many B&M stores previously good voluntary refund/exchange programmes with the result that most of those stores no longer do it.

I would however hope that stores retain the right to refuse to serve customers who have a record of abusing the system.

I shant do that...i'll buy something, and presume it sohuld be working as I think it should be working

If its not performing how it 'should' be, then ill send it back...ie faulty

[TW]Fox · 14 Jan 2011 at 12:43

I personally think that the DSR regulations are massively and unfairly biased in favour of the consumer.

Quite what the retailer is supposed to do with a graphics card that has been used I've no idea, they cant sell it as new and sealed any more, so they loose out just because the customer didnt like it? It's ridiculous that the law is that lax.

Delvis · 14 Jan 2011 at 12:50

[TW]Fox;18226800 said:
I personally think that the DSR regulations are massively and unfairly biased in favour of the consumer.

Quite what the retailer is supposed to do with a graphics card that has been used I've no idea, they cant sell it as new and sealed any more, so they loose out just because the customer didnt like it? It's ridiculous that the law is that lax.

It would depend on what they sent it back for I guess?

I'd send a graphics card back if it was making ratting noises like it shouldnt be, if it had some form of graphical corruption etc.

I've received a new card with the seal label broken before actually

The Halk · 14 Jan 2011 at 12:52

I wonder if for expensive things like graphics cards retailers have a way to send them back to the manufacturer to be repackaged. It'd be interesting to hear Telescope chip in again, I think he's OcUK staff.

Ev0 · 14 Jan 2011 at 12:54

[TW]Fox;18226800 said:
I personally think that the DSR regulations are massively and unfairly biased in favour of the consumer.

I've always said this, just seems harsh on retailers, especially smaller ones who maybe can't afford to have their items returned to be sold on as used.

I had to fall back on them when I was sent an incorrect item, and after sending it back right away they refused a refund claiming the item had been used, when it hadn't. So for me in that instance the DSR were a big help.

MumboJumbo · 14 Jan 2011 at 17:27

[TW]Fox;18226800 said:
I personally think that the DSR regulations are massively and unfairly biased in favour of the consumer.

Quite what the retailer is supposed to do with a graphics card that has been used I've no idea, they cant sell it as new and sealed any more, so they loose out just because the customer didnt like it? It's ridiculous that the law is that lax.

well i don't think many people would buy a graphics card and send it back just because they didn't like it. There isn't really any gain to doing so. My questions were hypothetical, I wasn't actually sending a gpu back.

Rroff · 14 Jan 2011 at 17:55

The Halk said:
HangTime has a good point.

I know you're allowed to inspect, but are you allowed to use? If you use a CPU you stand a good chance of leaving a trace of thermal grease. If you use a motherboard you can leave evidence that RAM was inserted, cards were inserted etc.

I think some retailers accept them back to avoid hassle but IIRC with intel retail boxed CPUs you aren't supposed to be able to return it under DSR if you open the blister pack.

The spirit of the DSR is so that you can inspect an item as you could in a shop, unfortunatly the regulation of it is fairly lax.

The Halk · 15 Jan 2011 at 05:34

Rroff said:
I think some retailers accept them back to avoid hassle but IIRC with intel retail boxed CPUs you aren't supposed to be able to return it under DSR if you open the blister pack.

The spirit of the DSR is so that you can inspect an item as you could in a shop, unfortunatly the regulation of it is fairly lax.

Well, I do understand the spirit of it, but since I asked the question it seems the letter of the law is very lenient in favour of consumers, and it would appear it's ok to use it and send it back, at least under the DSR rules.

TheWanderer1984 · 15 Jan 2011 at 06:58

Just out of curiosity, would the same dsr apply for something you ordered online and collected instore?

The Halk · 15 Jan 2011 at 07:23

I'm not sure - have a read at the pdf linked above and see if it comes up.

Dano · 15 Jan 2011 at 09:46

And yet, however much they are stacked in the consumers favour there are still retailers out there who will ignore them and shaft the client forcing them to either deal with it via legal action or suck up the loss.

PhillyDee · 15 Jan 2011 at 10:12

TheWanderer1984 said:
Just out of curiosity, would the same dsr apply for something you ordered online and collected instore?

No it is not.

[TW]Fox · 15 Jan 2011 at 10:17

8igdave said:
well i don't think many people would buy a graphics card and send it back just because they didn't like it.

That is entirely the point in the DSR though - thats the reason you return something under it. If the item is faulty its covered under the Sale of Goods Act anyway.

The DSR is for changing your mind.

MumboJumbo · 15 Jan 2011 at 11:14

[TW]Fox;18233114 said:
That is entirely the point in the DSR though - thats the reason you return something under it. If the item is faulty its covered under the Sale of Goods Act anyway.

The DSR is for changing your mind.

I spose you have a point there but I think the DSR is also to help cover against bad eretailers tbh. One might argue you just shouldn't shop there in the first place but I'm sure we have all had problems with them in the past and the DSR is a very good way of sticking a finger up at them and telling them to jog on and give you a refund.

CD32 · 15 Jan 2011 at 16:02

Wierd I was going to start a topic on the same type of thing last night. Might as well add here to build a bigger DSR picture.

Anyone know if this 7 day dsr act applies to private online purchases? (not auction)

In this instance, a tv is purchased from a private seller Via Amazon. (never realised it was private). The item was listed as new. (hence assumed retailer)

The Tv arrives without any docs/invoice etc (being private) & of course I don't think I'd be able to get it repaired under warranty should it malfunction. (as I'd need receipt of purchase)

I also think the description of it being "new" is misleading as there is no proof of it's history & also it's new to the seller but not if sold on to me? (unless the fact that the seller listed it as new gives me dsr rights) Wonder if I have a leg to stand on here as well as querying the DSR rules.

Strange thing is I got the tv I ordered but my purchase on the site etc seems to now think I've ordered a totally different older model! Figure that one!

Scuse the hijack, tho all in topic.

The Halk · 15 Jan 2011 at 16:09

I have no idea CD32. I didn't even know private individuals could list stuff on Amazon.

I don't know if Amazon count as the retailer or not, or if they count the same as a credit card provider.

Are you certain they're a private individual? I don't even see a way to sign up to sell as one on Amazon.