How long do dell normally take?

FrostedNipple · 16 Aug 2008 at 09:41

I ordered a Dell Studio 15 yesterday at 8pm, anybody got any clues? It was the 2nd set spec, for 499, i then added one of the colours to it and selected a carry case. Once they have processed the money (can this happen on a saturday?) will it be a few days?

FrostedNipple · 16 Aug 2008 at 09:53

a few days sounds good, i think if its much more than 1 or 2 weeks though I'll just cancel and get something else.

FrostedNipple · 16 Aug 2008 at 19:45

mp3kla said:
Ordered my Inspiron 1525 on the 1st of August, ETA was the 18th.

Delivered on 13th.

so that was within the 10 working days thing, i hope mine is :/

FrostedNipple · 16 Aug 2008 at 19:56

POB said:
The shipping is random, I had a laptop start in Ireland (where it was made), fly to Germany then land at Heathrow, the drive down from there.

perhaps the ram was in germany :/ lol that is quite random though

FrostedNipple · 18 Aug 2008 at 19:55

Your Estimated Delivery Date is on or before: 09/09/2008

hmmm

FrostedNipple · 18 Aug 2008 at 23:28

Herojuana said:
Which colour have you ordered?

I'm tempted to get the silver with the topo graphic map design. I like the silver but not sure I will like the map design and I cant find any close up pictures on the web!

If anyone has any please link me up!

i went for the topo with red strips :cool:

FrostedNipple · 19 Aug 2008 at 11:25

holly crap those new art works look awesome. I wouldn't get one, because i get bored of art however, those do look phenomenal! Now dell do these artwork styles, what do Sony and the likes really have over dell for looks?

red swirl and bunch o surfers are probably my favorites!

FrostedNipple · 20 Aug 2008 at 16:54

just went into pre-production stage yesterday, which i guess means they are getting all the components ready! I hope they find them and build my lappy quick!

FrostedNipple · 23 Aug 2008 at 23:37

lol hi jonny, don't say things about the increase of sdtigg, hats ba dluks

FrostedNipple · 24 Aug 2008 at 10:38

I would assume that the laptops are more or less the same on the inside and just the case is different? Maybe I'm wrong.

FrostedNipple · 24 Aug 2008 at 13:21

oh well, as long as i get it before i go to uni then that is fine! It's the laptop i want, no others seem to appeal to me.

FrostedNipple · 25 Aug 2008 at 17:11

still in pre-production, i might phone up and threaten to cancel to get them to speed it up

FrostedNipple · 26 Aug 2008 at 19:45

Well im going to phone up tomorrow if it's still in pre-production and find out whats going on. I'm off to uni on the 20th so i need a backup choice etc if they are not going to send it to me before then!

FrostedNipple · 29 Aug 2008 at 14:37

still pre-production :rolleyes:

been e-mailing

Thank you for your e-mail.

Our manufacturing facility have advised us of a revised shipping date 09 Sep 2008 due to some unexpected delay.

However, the estimated delivery date is subject to change depending on the availability of the parts.

So it seems, it is still set to be delivered on the 9th, with a chance of it being further delayed. Would like it asap really though

For a big company they are very un-organised. If i was running that company my thought process would be.....New product going to be relased, stockpile LOADS of the parts before releasing. Then it gets to june time.....start ordering LOADS of stock ready for the start of the education year and hence a lot of orders just before!

Oh-well

FrostedNipple · 29 Aug 2008 at 19:49

~J~ said:
Ordered mine today, been told to expect it on the 12th September which is exactly 2 weeks, but also within their 10 days (working days).

The 10 day thing is only for delivery. It won't be delivered until the 12th which is what i understand by it!

FrostedNipple · 31 Aug 2008 at 16:48

~J~ said:
Intel® Core™ 2 Duo Processor T9300 (2.50 GHz, 800 MHz FSB, 6 MB L2 cache)
Genuine Windows Vista® Home Premium SP1 including Media
1 Year Base Warranty
2.0 mega pixel Camera & Tuxedo Black for CCFL Display
15.4" Widescreen WUXGA (1920x1200) TFT Display with TrueLife™
4096MB 667MHz Dual Channel DDR2 SDRAM [2x2048]
320GB (5.400rpm) SATA Hard Drive
NVIDIA® GeForce™ Go 8600M GT with 256MB dedicated graphic memory
Fixed 8x DVD+/-RW Slim Slot Load drive, including SW
Primary 9-cell Lithium-Ion Battery (85 WHr)

I'm just wondering if they've given it priority with it going through my business account.

why is mine still in pre-production

Going to speak to an Indian tomorrow if it doesn't change. I ordered it on the 15th of August :rolleyes:

FrostedNipple · 1 Sep 2008 at 15:41

sent them a nice e-mail

Why is it taking so long? I need this laptop soon. If it has not shifted from pre-production to in production soon then i will have to cancel the order and purchase a laptop from a competitor company as they all seem able to sell laptops without the ridiculous waiting times. This will also force me to right numerous bad reviews about dell and the products. Please pass this email on to somebody that knows what is happening in the warehouse.

Thanks.

FrostedNipple · 1 Sep 2008 at 16:26

must be because of your business account tbh

FrostedNipple · 1 Sep 2008 at 16:31

~J~ said:
Bit much if it is to be honest. While I'm not complaining of course, I'm a big believer that the colour of money is the same no matter who you are.

Just as a thought, have you considered cancelling full stop and re-ordering to see if it comes quicker or don't you wanna take that chance?

LOL sounds an incredibly stupid thing to do tbh

how about you order one for me and when you tell me it's delivery date i'll do a bank transfer?

FrostedNipple · 1 Sep 2008 at 16:52

Dear Frosted Nipple,

There is a technical problem with the order status webpage due to which the status of your order is reflecting as pre production. I have
checked the records and confirm that your order is in production. I apologise for the inconvenience this issue has caused.

Due to high volume of orders your order is getting delayed at the production stage. You should expect delivery of your order on (or before) 09 Sep 2008. However, as stated earlier will always try and improve the delivery date on your order.

If you still feel that the delay is unacceptable , I will go ahead and cancel the order , but I would truly appreciate if you can reconsider the situation.

Regards
Swechcha (lol i can't even pronounce that)
Dell Customer Service

This has made me slightly happier. It has said 9th all long so that is ok. As long as it doesn't get delayed further than the 9th is good. If you threated to cancel they will do something. Even if they have thousands of orders they can't have cancellations, if everybody did then they would be back to 0