How long to upgrade speed? NTL

dannyjo22 · 25 Jan 2007 at 21:26

I moved house last week and NTL did my reconnection. Sadly I seem to be stuck on 2mb when I pay for 4.

I phoned them up, broadband support confirmed I'm on 2 mb and put me through to customer services. They apologised and said they would get me upgraded and could have 3 months for half price to say sorry.

Very nice of them.

Sadly 5 days later and i'm still on 2mb. I've emailed support and still nothing.

Surely it's not complicated, how long should this take?

Dark_Angel · 25 Jan 2007 at 21:46

When back in the day, there used to be 600K, and I asked to be put up to 1MB, the woman told me to give it 20 minutes, turn off my modem, and then that was it...

dannyjo22 · 25 Jan 2007 at 21:53

Yeah I've been tuning my modem off each day then turning it on to check but alas still no upgrade.

Guess I will have to phone them again at the weekend.

Heaven Can Wait · 26 Jan 2007 at 00:32

Had to wait a week or so to go from 2-10

4T5 · 26 Jan 2007 at 00:53

All my upgrades have been done within twenty minutes of me putting the phone down and switching of my modem, Ring them and moan & get another 3 months half price

dannyjo22 · 26 Jan 2007 at 07:06

malc30 said:
All my upgrades have been done within twenty minutes of me putting the phone down and switching of my modem, Ring them and moan & get another 3 months half price

Yeah I will do. Trouble is I will be moving again from march to a new house with no NTL cable available so an extra 3 months wont help me

Only want it for gaming upload when hosting.

In march sadly I will have to ditch NTL and go with a adsl provider

Scope · 26 Jan 2007 at 10:32

Both times I have upgraded it has been instantly. Give them a call again.

Wyrdo · 26 Jan 2007 at 10:42

dannyjo22 said:
Surely it's not complicated, how long should this take?

It takes seconds to go through every time I've had a speed change.

moogle · 26 Jan 2007 at 12:23

dannyjo22 said:
Surely it's not complicated, how long should this take?

august 27th 06 i upgraded to 4mb, my mum phoned them and as soon as she put the phone down i was at 3.96mb. no switching off modems nothing.

dannyjo22 · 26 Jan 2007 at 13:06

Guess I will sit on hold tonight for half hour again, try to get them to get it done on the spot.

dannyjo22 · 29 Jan 2007 at 17:52

Phoned them up saturday, was 'guarenteed' to have my speed updated by mid day sunday. Well its monday and still no upgrade.

I'm almost to the point of not bothering as i move at the end of march anyway.

Camalot · 29 Jan 2007 at 18:13

Thats odd, you need to phone and compain. Last NTL upgrade i did, i turned off modem for 5 mins, turned it back on and the new faster speeds were ready and waiting :eek:

Jay · 30 Jan 2007 at 09:54

Yeh it takes about 5 mins.

Bones · 30 Jan 2007 at 14:49

Just ask them to do it while you are on the phone with them, it takes a matter of seconds

dannyjo22 · 1 Feb 2007 at 19:17

Bones said:
Just ask them to do it while you are on the phone with them, it takes a matter of seconds

You would think so.

Another night trying to get what i'm paying for.

Customer service telling me for some reason on my account they couldnt up date me even though I'm paying for 4 meg. They told me Tech services had to do it. Tech services tell me they dont have authority and I have to go back to customer support. Another evening on hold........

Scope · 1 Feb 2007 at 19:25

Danny: head over to the forum on nthellworld, several people there work for NTL and might be able to help.

dannyjo22 · 1 Feb 2007 at 19:32

Scope said:
Danny: head over to the forum on nthellworld, several people there work for NTL and might be able to help.

Thanks very much for that mate, will give that a try

Just got cut off from hold. Was gonna wait til saturday for less phone traffic.

Trox · 1 Feb 2007 at 21:57

yep upgrades are near instant, all you have to do is restart yir modem

dannyjo22 · 1 Feb 2007 at 22:48

Thanks scope, the nice people over there on that forum are going to look into it for me.

MAllen · 1 Feb 2007 at 23:07

dannyjo22 said:
Just got cut off from hold. Was gonna wait til saturday for less phone traffic.

Actually, when it is really busy, the support overflow takes you into Swansea instead of India. And I have found the Welsh call centre to be much more helpful.