I Hate Dead Pixels

bluetech

bluetech

bluetech

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Joined
27 Aug 2006
Posts
435
As the title suggests. I hate them,

1) Is there any screen manufacturer out there that offers a "zero tolerance" on Dead / Stuck / Hot Pixels?

2) When manufactures state 19 " Widescreen or normal 17" is this measured bottom left to top right?

Samsung looked as though they head a "zero tolerance" dead pixel warranty in 2005, perhaps it is still going?

Thanks guys!
 
panel size is always measured diagonally across the panel corner to corner. as for the zero dead pixel policy, i couldnt tell you tbh. i have one dead pixel on my 19" acer, doesnt bother me. I was lucky in that both my 40" and and my 22" dell are clear:)
 
Thanks for the reply's.

My 19" Acer AL1916W had no dead pixels but they really annoy me. If I was to buy a new top of the range screen (which is my intention)

I would also like the guarantee that a £270 screen (maybe this on: http://www.overclockers.co.uk/showproduct.php?prodid=MO-050-SA&tool=3) comes without dead pixels anywhere on the screen as this in my mind is a breach of the Sales Of Goods Act where it states that if goods are not of reasonable quality they retailer can be given the choice of repairing the fault or replacing or refunding the customer for up to six years after purchase.

Though I really could do without the hassle that goes with following these cases. So I am looking for a manufacture like Samsung did in '05 (perhaps still now?) that know the customers rights and therefore provided the respected "Zero Tolerance" warranty for dead pixels.

I appreciate that having to go through the lottery of buying a screen without a dead pixel has just become common ground now and actually can work out better for those less fussed (company screens for the office place), as they are cheaper to manufacture with this minor defect and thus cheaper to customers.

I don't know about you but I would pay £100 for a manufacturer who has a manufacturing process far more pricey, but gave quality, dead pixel free screens back.

So the question still stands:

Which manufacturer has a "Zero Tolerance" Dead pixel warranty that applies to Stuck / Hot / Dead" pixels?

Thanks guy's, you have been most helpful so far
 
bluetech said:
I would also like the guarantee that a £270 screen (maybe this on: http://www.overclockers.co.uk/showproduct.php?prodid=MO-050-SA&tool=3) comes without dead pixels anywhere on the screen as this in my mind is a breach of the Sales Of Goods Act where it states that if goods are not of reasonable quality they retailer can be given the choice of repairing the fault or replacing or refunding the customer for up to six years after purchase.
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Consumer TFT monitors are categorised as Class 2 panels under the ISO13406-2 specification which stipulates that a certain number of dead or stuck pixels are permitted per million screen pixels.

It's not ideal I know, and dead pixels annoy the hell out me too but, until it's economically viable for manufacturers to guarantee their screens perfect then it won't happen. Things are getting a lot better. A few years ago it was 50/50 on a lot of panels as to whether you'd get a dead pixel or two, nowadays perfect screens appear to be the norm.

Whilst the manufacturers won't offer such guarantees, there are some independent vendors around who will make this guarantee. Presumably the percentage of faulty screens is now low enough that the increased business such guarantees bring their way outweighs the losses they make replacing imperfect screens.
 
Vertigo1 said:
A few years ago it was 50/50 on a lot of panels as to whether you'd get a dead pixel or two, nowadays perfect screens appear to be the norm.
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I beg to differ. I went through 10 Acer AL1916W screens, 9 of which had some form of malfunctioning pixel. Perhaps because this is the "value" line. It's such a shame, we have these amazingly vibrant flat screens that cost hundreds. And yet a red dot in the centre of a dark background doesn't class as faulty.

Where can I find an independent retailer that allows the exchange of dead pixel screens?
 
bluetech said:
I beg to differ. I went through 10 Acer AL1916W screens, 9 of which had some form of malfunctioning pixel. Perhaps because this is the "value" line. It's such a shame, we have these amazingly vibrant flat screens that cost hundreds. And yet a red dot in the centre of a dark background doesn't class as faulty.
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somebody will always have a different opinion or experience. there are still peopel who insist the xbox360 failure rate is perfectly normal for example. acers are budget monitors, expect budget Q.C.
 
M0t0r0la said:
Distance selling regulation 2000....... problem solved!!
Know your rights people.
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This is where you can return any product for any reason. It's all well and good but at the end of the day you waste around £40 on delivery.

Or were you referring to another point of the Distance selling regulation 2000?
 
Viewsonic and Xerox do dead pixel guarantee's but you'll have a hard time finding a company that'll guarantee against stuck/hot ones.
 
M0t0r0la said:
Distance selling regulation 2000....... problem solved!!
Know your rights people.
Click to expand...
Rubbish. The DSR only allows you to return the goods if they are unused and can be honestly re-sold by the retailer as brand new.

If you unpack, connect and power up a monitor then it's been used and the retailer can't sell it as new, therefore you have no right to return it under the DSR. You may be able to package the monitor up in such a way that the retailer may not be able to tell you've used it but ask yourself this, how would you feel if you received a "brand new" item which had been used by someone else first?
 
bluetech said:
Where can I find an independent retailer that allows the exchange of dead pixel screens?
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You'll need to look around I'm afraid. Competitor info is not permitted on these forums and, as OcUK sell monitors, any such info would qualify.
 
Vertigo1 said:
You'll need to look around I'm afraid. Competitor info is not permitted on these forums and, as OcUK sell monitors, any such info would qualify.
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Ah, my bad.

Somebody asked what a hot pixel was a while back. Let me explain the three categories of malfunctioning pixels:

1) DEAD - When the pixel is always off (black)
2) STUCK - When the pixel is always stuck on either red / blue / green
3) HOT - When the pixel is always on (white)

Hope that helps...
 
I have 1 stuck pixel, its turquoise but in the top right of my screen. Doesnt bother me though. Luckily my 37" LCD telly has none at all.
 
Vertigo1 said:
Rubbish. The DSR only allows you to return the goods if they are unused and can be honestly re-sold by the retailer as brand new.

If you unpack, connect and power up a monitor then it's been used and the retailer can't sell it as new, therefore you have no right to return it under the DSR. You may be able to package the monitor up in such a way that the retailer may not be able to tell you've used it but ask yourself this, how would you feel if you received a "brand new" item which had been used by someone else first?
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Not true. I spoke to Trading Standards about this and they assured me that having unpacked and used a monitor had no effect on your right to cancel the contract and return your screen, as long as it was in resaleable condition. I also checked out the actual legislation itself and it specifically says there are only a few items where openning the packaging affects your rights to return an item under the DSR, those items being sealed software/music/films (because they could be pirated).

Armed with this info I got a retailer to accept an open and used screen back even though they knew it had been opened and used. I did though have to quote the law at them though and tell them what Trading Standards had told me. Of course retailers will tell you anything to get you to back down though, so you have to know you are in the right and insist.
 
This is why i am still crt and will be for a long time
the idea that buying hardware is a lottery is a big no go when i'm
purchasing something.The very notion that it's luck of the draw
as to whether you get dead pixels is mind boggling.
 
bluetech said:
As the title suggests. I hate them,

1) Is there any screen manufacturer out there that offers a "zero tolerance" on Dead / Stuck / Hot Pixels?

2) When manufactures state 19 " Widescreen or normal 17" is this measured bottom left to top right?

Samsung looked as though they head a "zero tolerance" dead pixel warranty in 2005, perhaps it is still going?

Thanks guys!
Click to expand...
I've seen a retailer who for a charge of £30.00 will exchange a TFT if it has a single dead pixel but you'll have to look for it. I bought my Dell 2407 from a well known auction site where one seller states that an exchange will be offered if there's a single dead pixel. I've not needed to test this offer out but it's there on the seller's page.
 
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