Did you need your receipt? I've lost mine, they can do a lookup on their system I guess?
you 100% need the receipt I'm afraid. I taped mine to the bottom of the chair to prepare for this eventuality
Leather one, it does smell a bit, most likely from all my exam sweat pouring into the internal foam... mmmmmmmmmmmmmmmmmmmmmmmmmmm
I bought mine online, I hope they exchange it in my local store.
They'll definitely be okay in-store despite buying it online - i bought mine in Coventry but exchanged it here in London
just bring your invoice or reprint your original purchase email.
I know the feeling, mine got very stinky after the two exam-periods i sat in it for. gave it a nice clean after each one though, so it still smells like Leather.
Sometimes they give you replacement parts.
Yeah, they gave me a replacement back, but i'm confident you could persuade them to give you a whole new chair.