Live chat doesn't take that long I think? Did you pay by credit card? Could always do a chargeback but they will probably make you go through the Amazon complaints process. I'd definitely start a complaint either way.I can’t through to the phone number now they started the return, I tried for ages yesterday evening
Am pretty sure the half English speaking person I talked to thinks it just some food waste on the box and not a missing/stolen card, as he spoke very little English