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Intel Update: Conroe!

I am one of the people who have been flaming OCUK for today antics but it is not because they have not been able to live up to expectation over stocking the conroe that falls squarely on Intels shoulders.

What i am angered about is.... i was very quick off the mark to order my OEM e6300. Thursday i phoned OCUK to see when it would ship i was then told Monday although there was a chance that it could have been friday. On Friday Gibbo posted that the oem e6300 was in stock but could not be shipped till monday because of Intel (fair enough) So Friday i phoned again and was assured my 6300 would ship on monday. Monday morning i phoned again and was promised that it would definately ship today.

This is were the problems start, we get nearer the end of office hours and still no shipping confirmation email so i phone up again to be told all out of stock and have no clue about lead time. Got home from work very frustrated thought i would phone again to vent some frustration, as soon as the operator realised that i had been reading the forums and gibbos post he became much more helpful and came back to me saying that the oem 6300would be in stock and would definately ship to me that day.

so three times i was promised the shipping date wrongfully and there was not a single sign of an apology for it. Thats why i am annoyed, no blame can be attributed to gibbo or OCUK for lack of stock but blame can be attributed to lack of customer service by the sales team on the telephone.
 
I personally find a lot of the phone staff less than enthusiastic when dealing with a stock/shipment query, maybe I just always get everyone on an off day :p

I never have any bother usually with the people in returns who always seem chirpy and helpful, which is odd considering they must get a lot more flak :)

Gibbo, cheer up, everyone gets screwed over once in a while, makes you feel like pap, but at the end of the day there is nothing more you could have personally done to fix this. If you want to apease pre-order people, offer them free shipping or something, a small gesture is worth a lot more than most people think.

Or on the other hand, if you want to avoid this, stop advertising pre-orders on the forums directly and let the members do it, then you get no bother 'cause you were not the thread starter! :D
 
As mentioned, pre-order is optional and with a specified date expectations are set. Pre-order also opens the flood gates for the customer services to take a battering in business as manufacturers/distributors hold all the keys but the deal from the customers point of view is with the retailer who has taken their money and not delivered. I personally feel OCUK expect a backlash but the bigger picture needs to be seen and ultimately they cannot deliver what they don't have.

It's actually done me a favour because the holdup isn't CPU's, it's decent MB's and I'm holding out for a DFI NForce5 or ATI RD600 for my soon to be bought retail E6600.

As for Gibbo mentioning not participating in the forums in terms of product purchasing and shipment, I hope the weight of the anger doesn't deter you as it's a valuable and even unique service that's provided which some of us appreciate.
 
Gibbo said:
Nope Intel just said Monday is the day and distributors will sort allocation then. So as you can imagine you'd expect several different SKUs to ship. Yet the only thing that has shipped is X6800's. Maybe Intel should have named this the X6800 launch as thats the only thing they have shipped.

Now the truth seems to be early to middle August with the possibility of OEM sooner......

I understand how it works but I come on here giving you guys the information I have been given, in essence I am just passing it on. I don't have to do this and to be frank when all I get is confrontation I don't really see the point of doing it, might as well just leave you all guessing could be an option if I did not care...........
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At the end of the day Gibbo you give us a lot more information than any other etailer. Personally if its late its late. If Intel aren't distributing the CPUs then what exactly can you do except bring pressure which you are already doing.

For me I would be happy with OEM as I don't need the heatsink but I am not going to swap my order now and go to the back of the queue.

So all I can say is thanks for the update even if it isn't the news we all wanted to here. I am sure there are people who have bought from competitors who don't get this information whether it is good or bad.

Cheers

Skilty
 
I'm sure its not OCUK's fault... but why oh why do OCUK have stock of the X6800 while other retailers at a lower price have pre orders un full filled????

Intel have ruined this launch for me and i'm tempted to forget the whole thing... it all seems very corrupt if you ask me and not at all in the interests of the customer, who is paying more and more for thier equipment.

Intel - you have a lot to answer for.
 
Any chance of making them cheaper for the disappointed members? (i.e. Myself)

I'm annoyed - but stuff like this does happen.

Another company said they would be stocking the Conroe the day before launch (23rd) - yet when I went onto their website this morning, they had 2-3 weeks waiting time on them.

So, anybody wanna buy me an Extreme version?
 
Slogan said:
Any chance of making them cheaper for the disappointed members? (i.e. Myself)

I'm annoyed - but stuff like this does happen.

Another company said they would be stocking the Conroe the day before launch (23rd) - yet when I went onto their website this morning, they had 2-3 weeks waiting time on them.

So, anybody wanna buy me an Extreme version?
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Sorry mate can only afford one :)

Stelly
 
cliffy said:
I am one of the people who have been flaming OCUK for today antics but it is not because they have not been able to live up to expectation over stocking the conroe that falls squarely on Intels shoulders.

What i am angered about is.... i was very quick off the mark to order my OEM e6300. Thursday i phoned OCUK to see when it would ship i was then told Monday although there was a chance that it could have been friday. On Friday Gibbo posted that the oem e6300 was in stock but could not be shipped till monday because of Intel (fair enough) So Friday i phoned again and was assured my 6300 would ship on monday. Monday morning i phoned again and was promised that it would definately ship today.

This is were the problems start, we get nearer the end of office hours and still no shipping confirmation email so i phone up again to be told all out of stock and have no clue about lead time. Got home from work very frustrated thought i would phone again to vent some frustration, as soon as the operator realised that i had been reading the forums and gibbos post he became much more helpful and came back to me saying that the oem 6300would be in stock and would definately ship to me that day.

so three times i was promised the shipping date wrongfully and there was not a single sign of an apology for it. Thats why i am annoyed, no blame can be attributed to gibbo or OCUK for lack of stock but blame can be attributed to lack of customer service by the sales team on the telephone.
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This has come from more rubbish from Intel. One of our distributors got stock in and said they had shipped to us. All that arrived was 5 units, yes a measly 5 units out of 200. Upon ringing our distributor it was said to find out that Intel had clamped right down and strictly did not want any stock going out. So fair enough stock will be here Monday, but in some bizzare way the stock has gone round in a full circle and won't be shipping out to us until Wednesday/Thursday. The only good news is this time round it will be the full lot, I am just keeping fingers crossed it actually arrives Friday as like you lot I am quickly losing faith in Intels ability to deliver. They are causing me stress and upsetting all our customers.

Yes they do seem to be supporting us as we do seem to be the only one who are getting decent X6800 quantities, wheras other companies have seen no stock or just a handful of units.

Lets all just hope Intel start shipping some volume and as seen with the X6800's when it comes to retail products we will get the most, the X6800 stock situation is proof of that. :)
 
Gibbo said:
Lets all just hope Intel start shipping some volume and as seen with the X6800's when it comes to retail products we will get the most, the X6800 stock situation is proof of that. :)
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Why will you get most when you have unsold stock and others dont, despite the fact that they have pre orders ????
 
SimonMaltby said:
I'm sure its not OCUK's fault... but why oh why do OCUK have stock of the X6800 while other retailers at a lower price have pre orders un full filled????

Intel have ruined this launch for me and i'm tempted to forget the whole thing... it all seems very corrupt if you ask me and not at all in the interests of the customer, who is paying more and more for thier equipment.

Intel - you have a lot to answer for.
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Thats because like I said from the beginning OcUK would and will be the first to recieve retail product and also in large quantities. Intel have been drooling at the numbers of X2 and FX processors we do for the last 12 months. They now know that in order to make an impact in the UK market OcUK is their top priority when it comes to the ultimate CPU's and great overclocking CPUs.

The only moment where OcUK may not be first is with OEM product as this tends to be what is known as grey in the channel and both Intel/AMD look badly upon this, goes to show how desperate Intel are though when they are suggesting I buy some OEM E6300's they are shipping into SI's.

Also Intel have a price point to hit and the other Etailors you see selling cheaper are selling at very low margins and Intel just like any other manufacturer does not want to see their product de-valued or trashed. These are desperate Etailors who do very little turn-over or are trying to expand their high-end business side of things and the only way they can do so is by price. OcUK does not go trashing prices unless backed up by the manufacturer to do so and this has learnt us a lot of respect and built great relationships. Plus the fact OcUK sells more high-end, first to market, overclockable products than other Etailor in the UK.

Thats why Intel has given us literally 90% of the UK's allocation of X6800's. Were selling on average 3-5 units per day and Intel keep shipping us the stock, they don't have much but they do have enough to keep us going.

I'd like to think I do a damn good job as a purchasing manager and product manager for OcUK which really pays off when I persuade somebody like Mr Intel to give make sure OcUK is first and gets most of the allocation.

Now no one can disagree we've had X6800 in stock before anybody else and have never run out due to getting great allocation, you can see alone that 10-20 forum members have purchased X6800's from OcUK and just imagine how many more we have sold to customers who don't even know these great forums exist.

Intel are promising the same support to me on all their other lines, so if things do go like the X6800 has gone for us then OcUK will be the first to recieve the other lines in stock and will get the most allocation. :)
 
SimonMaltby said:
Why will you get most when you have unsold stock and others dont, despite the fact that they have pre orders ????
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Because I am very good at my job! :p

Other Etailors are competition and I do my best to make sure they get none and I get all. Call it greedy buts its business and I guess I am just a better purchaser when it comes down to it. :)
 
We don't like trolls here!

If your right and not trolling you can have your account back - email:-
[email protected]

These forums have rules against hinting where a product maybe available elsewhere or at lower prices and thats against OcUK rules, read the FAQ....

For your repeated offences you can take a holiday..........
 
killer_uk said:
Might grab a cheap celeron while I wait! :)
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Maybe thats intels plan. Delay conroe so people buy more intel processors. Ok, its only a £30 celly, but multiply this by god knows what and its more money for intel.

This delay almost certainly means im going have to go AM2 :(

EDIT : Maybe not. Just remembered ive got Pentium D 820 on its way in an insurance replacement. Should do nicely for a few weeks :)

EDIT2 : Wasnt having a poke at OcUK. Even if i go am2, its there i always go :p
 
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Gibbo said:
Well its logical to give the most stock to the place that will sell the most. OcUK does that time and time over again. :)
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last comment - else this thread decends into closure terratory.

I am just soooo upset despite buying all my pervious kit for the last 5 years from OCUk that the price of Conroe's is just so high in comparison. Thats why it hurts when you say you will get all the stock. Its just not in the interests of me as a customer. I just dont understand :rolleyes:
 
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