Internet connection dropping, not a fault with ntl

nomad · 4 May 2006 at 18:53

I am at a total loss here, have had a engineer out from ntl, the line and the modem are fine, but my connection still randomly drops and reconnects. any ideas whats wrong? it has to be software somewhere surely?

nomad · 4 May 2006 at 22:50

no one? the modem lights all go on and then off like its resetting if that helps? what on my system could cause this???

copycatuk · 5 May 2006 at 06:25

have you tried another router?
My line doesnt seem to like my linksys router but is stable with my netgear
By the way post what router you got so people in the know can hazard a guess

mysticsniper · 5 May 2006 at 06:51

What are your respone times like? try some netstat tests as well just to be sure

SexyGreyFox · 5 May 2006 at 06:59

My mate is having exactly the same problem.
NTL say his modem and connection are perfect but both his PC and XBOX 360 keep dropping.
No cure yet.

nomad · 5 May 2006 at 07:29

hi there, yup exactly the same as me dmpoole. Gonna try a reinstall over the weekend, it needs it anyways. The pc is directly connected to the modem, which is the silver type. If your mate finds a solution can you let me know?

nomad · 7 May 2006 at 21:17

just reinstalled on a newly formatted system, its still doing it!

Looks like my onl option is to change service provider.

SexyGreyFox · 7 May 2006 at 21:32

NTL have been round to my mate today and it was a faulty modem which buggered his router.
He was told that the modem he had was not quick enough for his 10mb connection and his new one is working OK and reaching 10mb speeds.

nomad · 7 May 2006 at 21:54

what modem did he have? I have just ordered ADSL, NTL have been calling me a liar for months and made me do a unnessacery reinstall so they can kiss my nuts now anyway lol.

SexyGreyFox · 7 May 2006 at 22:00

It is a silver case and a black front and on the underneath its says NTL Home 200 (that is the bad one).

nomad · 7 May 2006 at 22:27

hmmm, mine is the same discription but is ntl120.

Topgun · 7 May 2006 at 22:36

Are you are using USB or Ethernet? Try the other method.

nomad · 8 May 2006 at 00:15

lol, believe me i have tried everything

SexyGreyFox · 8 May 2006 at 07:03

nomad said:
hmmm, mine is the same discription but is ntl120.

Can't be sure then.
He pointed at mine and said his faulty one looked like mine.

Are you on the 10mb service?
If so then it is a common problem according to the engineer.