Internet connection dropping, not a fault with ntl

nomad

nomad

nomad

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Joined
4 Oct 2003
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835
I am at a total loss here, have had a engineer out from ntl, the line and the modem are fine, but my connection still randomly drops and reconnects. any ideas whats wrong? it has to be software somewhere surely? :(
 
no one? the modem lights all go on and then off like its resetting if that helps? what on my system could cause this??? :(
 
have you tried another router?
My line doesnt seem to like my linksys router but is stable with my netgear
By the way post what router you got so people in the know can hazard a guess
 
My mate is having exactly the same problem.
NTL say his modem and connection are perfect but both his PC and XBOX 360 keep dropping.
No cure yet.
 
hi there, yup exactly the same as me dmpoole. Gonna try a reinstall over the weekend, it needs it anyways. The pc is directly connected to the modem, which is the silver type. If your mate finds a solution can you let me know? :)
 
just reinstalled on a newly formatted system, its still doing it!

Looks like my onl option is to change service provider. :(
 
NTL have been round to my mate today and it was a faulty modem which buggered his router.
He was told that the modem he had was not quick enough for his 10mb connection and his new one is working OK and reaching 10mb speeds.
 
what modem did he have? I have just ordered ADSL, NTL have been calling me a liar for months and made me do a unnessacery reinstall so they can kiss my nuts now anyway lol.
 
nomad said:
hmmm, mine is the same discription but is ntl120.
Click to expand...

Can't be sure then.
He pointed at mine and said his faulty one looked like mine.

Are you on the 10mb service?
If so then it is a common problem according to the engineer.
 
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