Dear jonathan french,
Apple recently announced its latest operating system for iPhones and iPads, iOS 9. Due to a Bluetooth pairing issue in iOS 9, PayPal Here users may experience problems when trying to connect their card reader with an iPhone or iPad that is running on iOS 9.
If you’re planning to or have already upgraded to iOS 9, we recommend that you follow the steps outlined here if you’re experiencing difficulties connecting your card reader. Apple has identified the cause of the issue and will correct it in an upcoming release. We will notify our PayPal Here customers when the iOS 9 issue has been resolved.
PayPal Here customers who are using Android devices [or earlier versions of iOS] are not affected by this issue.
If you have questions or concerns or would like to discuss your account, our Customer Support team is ready to help. Please call us at 020 80806500.
Kind regards,
The PayPal Team