Poll: iPhone 4 problems thread

What problems are you having with your iPhone 4? (multiple options are allowed)

  • None

    Votes: 98 30.8%
  • Display (generally this is the yellow splodges)

    Votes: 37 11.6%
  • Antenna (poor signals when holding the phone in a certain place)

    Votes: 193 60.7%
  • Other (specify)

    Votes: 38 11.9%

  • Total voters
    318
We'll see. Not everyone reads these media outlets.

Put it this way, if 50% of people end up taking it back (Being incredibly generous there), it's going to only cost them half the money of doing a recall.

I think the other guy on here had it right. They will only do a full recall on something with means they could be sued for a lot of money as it would harm people. Peoples phones not working is only going to cost them the same as the value of the phone. They'll just replace as people see fit to return.

I'm fairly sure it will be on every media outlet in the country most likely, all the newspapers, news channels, websites, etc.

Coupled with people talking, everyone will find out.

Also, people who like technology enough to buy an iPhone probably go on news websites and watch the news too.
 
To be honest I was incredibly suspicious of the antenna being on the outside, if it was a good idea people would have done it before and they haven't really?

I'm going to have to go with design fault from insufficient testing and/or incompetence in the testing department.

Either way I wouldn't be fussed, i'd have my £500 phone in a case (well I do anyway, 3GS), whoever doesn't needs a kick because surely protection > looks!?


Well, the iPad in the Apple case doesn't go into the iPad dock either.

PITA.


Not surprised to be honest, it's designed for the bare device, not something that adds quite a lot of depth/width etc :p
 
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I bet it will be in all the papers tomorrow including the Metro as well.

If it makes it on BBC news, then enough people will know and people talk.

I've been mercilessly mocked on Facebook for most of the evening by some of my work colleagues. Payback for laying out £600 on a phone that doesn't appear to function well, and getting it delivered to work.

Tomorrow will be even worse.
 
Either way I wouldn't be fussed, i'd have my £500 phone in a case (well I do anyway, 3GS), whoever doesn't needs a kick because surely protection > looks!?

I disagree. I kept my 3GS in a case for quite a few months, and then realised I was only doing so to keep it in better condition just to sell it. I'd rather enjoy the device as it was intended to be, and get £20 less when I sell it in 12 months.
 
Either way I wouldn't be fussed, i'd have my £500 phone in a case (well I do anyway, 3GS), whoever doesn't needs a kick because surely protection > looks!?

That is far from the point though.

Lots of people dont like using cases and manage to look after their phones quite fine without a case.

The people paying £500 for something they know is faulty are the ones in need of a kick :)
 
No problem here...

Indeed, not everyone has it, which may add more weight to a theory a chap posted on another website. As I've already posted in the main iPhone thread -

May I posit a theory of what's going on? I have no inside information that this is, in fact, what is happening, but it seems to me to be the most plausible theory.

Let me state first that it is a complete impossibility that Apple's engineers "didn't realize" there was a problem with the design. These aren't blind morons throwing together a bunch of parts and saying, "Let's see if this works, guys!" These are some of the best engineers and industrial designers on the planet. First, every design they create is based ON THEORY. They don't just build something and then test it to see if it works. But more importantly, every design coming out of their lab goes through iteration after iteration after iteration after iteration after iteration, each prototype being subjected to rigorous testing IN THE LAB, before even being brought into the field for testing. You can even see this for yourself with the leaked prototype iPhone 4's (which were all extremely late-stage prototypes), which bore the markings "EVT" and "DVT," standing for "Engineering Verification Test" and "Design Verification Test," respectively. Believe me when I say that design-wise, nothing this glaring "slips through" testing

That being said, it IS conceivable that Apple made a conscious decision to prioritize form of over function as I have seen them do a few times in the past (albeit for much smaller considerations than the one at issue). However, I sincerely doubt that that is the case, since much of the known evidence contradicts this blind assumption. Everyone is focusing on this being an inherent issue in the design of the phone, but what I find to be a much more likely explanation is that it is not so much an issue with design as it is with manufacturing. The fact that there have been at least several documented cases of iPhone 4's that don't seem to exhibit the problem suggests this theory to be true, especially since the number of apparently positive cases will always be substantially inflated, given that it's the users WITH the problem who are much more likely to report back than those without it.

Now, it is conceivable that the differences in results among users are due to other variables like location and that the problem would surface among "unaffected" users if those users were to test it in a different environment. But I highly doubt that Apple, or any company for that matter, would deliberately release a product that it knew to suffer a defect in design so severe as to cripple the central functionality of the device--especially since they could, it seems from the preliminary evidence, have maintained the aesthetic appeal of the device and still avoided the issue by more fully insulating the two antennae from each other. Much more likely, in my opinion, is the following:

Apple realized very early on in the manufacturing process that they had a problem (back when they first started ramping up production to significant quantities in early to mid-May). They immediately rectified the issue from there on out, but they then faced a choice: They could either take the iPhones they had already manufactured off the supply line, eat the cost, and, most crucially, delay the launch and suffer a PR disaster; or they could let the defective models come to market.

Apple's being Apple, they would have been extraordinarily reluctant ever to publicly acknowledge there was an issue, so instead, they thought the problem through and came up with a way they could maintain the launch date and mitigate the cost, in profit loss and PR, that they would have to eat due to recalling the defective devices: Quickly rush to market a set of colorful Apple-endorsed iPhone cases that JUST cover the conductive surfaces of the phone. The backstory for the launching of the cases gains some credulity because Apple happened to have already launched a case for the iPad, so Steve could casually mention in the keynote that "We did it for the iPad. We thought we'd try our hand at it for the iPhone." Case manufacturing ramp-up time is likely MUCH faster than the time it takes to ramp up iPhone production, so they could quickly rush the cases to market. Give it a clever name, include it in the keynote, and a substantial number of customers are likely to buy the bumper and never notice that their bought-at-launch iPhones are defective.

For those customers who do experience a problem, replace their phone no questions asked. But those customers who return it are likely to be a small subset of the whole launch day purchaser population, saving Apple substantial amounts of money and, more importantly, PR problems. Never publicly admit there's a problem, maintain the launch date, and preserve Apple's "untarnished" image. After a month or so, the iPhones subjected to the revised manufacturing process would hit the market, people would start experiencing the problem in much lower quantities, and the problem would quickly fizzle away to nothing, only to be vaguely remembered in the annals of Apple product launch history.

I actually think it is a rather interesting and creative--if not completely responsible--way of handling the issue. And it seems to me to be the most likely theory of what's going on. I'll reserve further judgment until we see how this pans out. Until then, let us all watch with bated breath.
 
Like I already said earlier in this thread... based on the theory above.

If they spotted it early in the manufacturing process, Mid-May, then they had plenty of time to delay the launch still. Nobody even knew there was a launch until Steve announced it at WWDC. They could have easily not announced one, or announced it, but given a much later launch date and nobody would have been any the wiser to the fact there was a problem.

Yes, it would cost money to recall them all if they had already been distributed to suppliers, but surely that was the better option than what has happened, if they were aware that there was a widespread flaw.

Now, it's going to have put a number of people (myself) off buying one, annoyed most of today's buyers, going to reported on mass in the media and likely caused a dip in Apple's Share price. It's probably worst case scenario.

I also think the bumper thing is just people looking for an answer. The reason they have made bumpers is because they inject a bit of individuality into the iPhone. They certainly can't be manafacturing them in loads of colours like the iPod, but considering 'everybody' has an iPhone now, it makes it a bit different. Also there is a good deal of money in selling iPhone accessories and I'd always found it odd that Apple didn't make something themselves. If you think that on launch you can usually get something by the likes of Belkin, then within a few weeks everybody has their products out and cheapos appearing on eBay. It makes more sense that Apple has one out there first that is the official bumper case and will be a nice little earner. The fact that it stops the issue with the signal is just a coincidence.

If it was the case that they released the bumper to stop this issue, then surely it would have made a lot more sense to have included a bumper for free with the phone. Then perhaps it would have been a lot less noticed. At £25, it's not necessarily have going to have been on everybody's shopping list. You see?
 
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I definitely have a signal issue. When I cup the bottom left it will drop to 1 bar, but I can stay make calls fine. I even made it totally lose signal once, but not easy to recreate.

In day to day use I don't think I'm going to have a problem, as I hold the side of the phone when Im on the phone.
 
I disagree. I kept my 3GS in a case for quite a few months, and then realised I was only doing so to keep it in better condition just to sell it. I'd rather enjoy the device as it was intended to be, and get £20 less when I sell it in 12 months.

Difference is more than that tbh, mint 3GS 16Gbs are >£300 and non-mints are closer to £250 than 300!

The device is a phone in my mind, great it's thin as but day to day i'd rather have a case on it, doesn't matter if you drop it, splash it or anything. You buy it for the UI and how it works, not that it looks good, because it spends most time in your pocket and when its out of it I'd rather not show off the fact it's a £500 iPhone!!

I think we may have to agree to disagree, I will always have a case on a £xxx phone!!!
 
That is fair enough Concorde Rules, but it doesn't change the fact a big error has slipped through the net (or something to that effect), and lots of people dont want to be forced into using cases so they can keep a signal?

I am at a loss with regard to people saying 'its fine as I dont hold it that way' too.

You wouldn't think it was acceptable if your car broke down if you went over 55mph would you? :p
 
The signal issue is definately a huge problem - am interested to see what Apple say. Apart from that however, the phone seems excellent.

Is so frustrating though that my Nokia 6230 was actually far superior as a "phone" for the week i've just used it for. :o Bloody irritating!
 
That is fair enough Concorde Rules, but it doesn't change the fact a big error has slipped through the net (or something to that effect), and lots of people dont want to be forced into using cases so they can keep a signal?

I am at a loss with regard to people saying 'its fine as I dont hold it that way' too.

You wouldn't think it was acceptable if your car broke down if you went over 55mph would you? :p

Agreed, I was suspicious of the outside antennas anyway because you could fry the phone in theory!

Personally I'd still buy one because the issue wouldn't affect me.

However im glad I skipped this generation!
 
Agreed, I was suspicious of the outside antennas anyway because you could fry the phone in theory!

Personally I'd still buy one because the issue wouldn't affect me.

However im glad I skipped this generation!

I'm waiting to hear from Apple, will be interesting as to what they say.

I do want an iPhone and I am probably the worst person in the world at waiting to get things so it makes me a sad panda :(

Infact, I'll just order................. *No! slaps self* :p
 
I'm waiting to hear from Apple, will be interesting as to what they say.

I do want an iPhone and I am probably the worst person in the world at waiting to get things so it makes me a sad panda :(

Infact, I'll just order................. *No! slaps self* :p

Order me one while your almost at it:p

Seriously though im more or less in the same boat as you...i have the moolah £600 so can go in at the weekend to the apple st on regent st and pick one up but if these issues ie reception and screen issues are prevalent i might just hold off but then im pretty much like you...ill get it regardless although im thinking i might hold off to see what tmobile iphone plans they offer.

The problem being is that few people have reported here that they have the issue regarding the reception but can still easily make calls etc...mind you id hardly use the iphone4 for calls as ill be using my £10 pm Tmobile contract that i took out with my now sold Desire....dont know if it will work even if i cut the sim down.

Hmmm decisions decisions decisions :p
 
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