IT Support Salary

[Ev0]

Forgot to say, a friend has gone for a job that's a 1st line, really un-technical more 'customer service' at a local company and the pay band is 16-28 but likely starting would be around 18-19.

The type of AD work required of someone on a 17k support salary is hardly going to be rocket science though, "active directory" sounds so complicated to the average joe, when in actual fact 99% of the time the work required is no more complicated than using outlook calendar

So true, whe I was prepping her for the job above I taught her basics of AD, SMS and ITIL knowing what the people who were already doing the job did (as I used to work there).

 

[Janesy B]

The type of AD work required of someone on a 17k support salary is hardly going to be rocket science though, "active directory" sounds so complicated to the average joe, when in actual fact 99% of the time the work required is no more complicated than using outlook calendar

Obviously, but when comparitive jobs at other companies pay 20k+ then its evident im employed by tight-arses

 

[Jez]

Obviously, but when comparitive jobs at other companies pay 20k+ then its evident im employed by tight-arses

Hold on, is that in london as well?

 

[Janesy B]

where i work? Kind of, its within the M25 but 3 miles north east of watford.

 

[Jez]

where i work? Kind of, its within the M25 but 3 miles north east of watford.

Oh well, notch up the experience then move on, be glad you arnt a freelance contractor at the moment, i know a fair few people in quite a bit of trouble at the moment!

 

[LordSplodge]

http://www.itjobswatch.co.uk/

 

[Dunks]

I think the mean £25k salary thing is because they roll in all the position that have a keyboard in them.
I'm a senior software architect --that's engineering-, and people still try to tell me I'm in "IT" like I'm pulling cables for a living.

Engineering? Right...

 

[NathanE]

Engineering? Right...

Yes. Software architect roles are considered engineering...

http://en.wikipedia.org/wiki/Software_engineering

Toggling check boxes, expanding tree views, clicking Apply buttons and resetting passwords in Active Directory is definately not.

 

[LordSplodge]

resetting passwords in Active Directory

Office Junior?

 

[rojones]

Well i work in the NHS and the pay is something roughly like this.

1st Line (Service Desk) £14.8k - £17.7k
2nd Line (Desktop Support) £17.3k - £20.8k
3rd Line (Server Support/Network) (Range of Bands Depending on Experience) £20.3k - £38.3k but the average with us is probably around £26k the only guys on the range taking you to £38k would be line managers.

 

[dowie]

Yes. Software architect roles are considered engineering...

http://en.wikipedia.org/wiki/Software_engineering

true

but it is also still a subset of "IT"

and probably how we end up with 'average IT salary' of 37K on adverts - support monkeys on 20k and software architects/product managers on 200k+

 

[Scottly]

Yes. Software architect roles are considered engineering...

Applying the term 'engineer' to any job or career in IT is a really stupid trend that I wish would end. It leads to two equally snobbish types of people arising - real chartered engineers who complain that IT engineers aren't worthy of the title, and IT engineers getting all pompous just because they have an arbitrary, unearned word in their job title.

And I say this as a person whose official title has 'engineer' in it.

 

[aproctor]

Applying the term 'engineer' to any job or career in IT is a really stupid trend that I wish would end. It leads to two equally snobbish types of people arising - real chartered engineers who complain that IT engineers aren't worthy of the title, and IT engineers getting all pompous just because they have an arbitrary, unearned word in their job title.

And I say this as a person whose official title has 'engineer' in it.

I agree, technician is more appropriate in most cases.

Out of interest to the guy who used to earn 10/17k 4 years ago, where do you work now.

 

[Ev0]

Applying the term 'engineer' to any job or career in IT is a really stupid trend that I wish would end. It leads to two equally snobbish types of people arising - real chartered engineers who complain that IT engineers aren't worthy of the title, and IT engineers getting all pompous just because they have an arbitrary, unearned word in their job title.

And I say this as a person whose official title has 'engineer' in it.

heh I have an engineering degree yet my job title which has engineer in it is definitely not worthy of the term