It's Gone!

Arsey · 28 Nov 2006 at 20:43

You've guessed it, 3 red lights on my 360.

Now this is a launch day machine so where do I stand? Preordered from a high street retailer on launch day and now its gone kaboom.

I didnt play it excessively and I got the red lights after I turned it on after about 3 days of no use.

So, was November 22 the launch day or was is 2 December in UK?
Ill try to find the reciept but may not have it, what can I do?

Steedie · 28 Nov 2006 at 20:46

In a way thats good timing, get a brand new console before your warranty is out

You've got 5 days left of your warranty, go to the shop you got it from and get a refund

RichL · 28 Nov 2006 at 20:47

Phone the shop you bought it from and ask if they have any in stock. If they do tell them you have a faulty unit to exchange and get them to put one aside for you. If they don't have any phone MS and get a return arranged before 2nd Dec.

Arsey · 28 Nov 2006 at 20:48

Steedie said:
In a way thats good timing, get a brand new console before your warranty is out

You've got 5 days left of your warranty, go to the shop you got it from and get a refund

But as I said no receipt as I see, what other proof will be required?

Also if I get a new one will the warrenty be another year?

Steedie · 28 Nov 2006 at 20:49

Print out a bank statement or a credit card statement which shows the purchase, thats all you need

Arsey · 28 Nov 2006 at 20:51

Steedie said:
Print out a bank statement or a credit card statement which shows the purchase, thats all you need

Looks like I got lucky then, will give them a ring tomorrow.

EDIT: I was told to squeeze it and give it some lovin' so I did, and it works now :confused:

Not expecting it to work for long though....
Will the shop test the console or just give me a new one?

EDIT 2: Just as I thought,worked for 1 minute

DaveyD · 28 Nov 2006 at 20:58

You should be fine with just the serial number when you call up MS instead of taking it back to the shop.

Arsey · 28 Nov 2006 at 20:59

DaveyD said:
You should be fine with just the serial number when you call up MS instead of taking it back to the shop.

Are you saying I should send it to MS or is this incase the shop won't accept it?

Is the shop the ideal method?

DeFrEaTs · 28 Nov 2006 at 21:02

Arsey said:
Are you saying I should send it to MS or is this incase the shop won't accept it?

Is the shop the ideal method?

The shop has to exchange it. A bank statement is a perfectly valid proof of purchase in the same way a reciept is. Their records will also prove a person under your name with your card bought a machine from them on that date.

DaveyD · 28 Nov 2006 at 21:02

Arsey said:
Are you saying I should send it to MS or is this incase the shop won't accept it?

Is the shop the ideal method?

Shop will be the quicker method I believe, but if they start being rubbish with you, MS should pick up the 360 and replace it with a working one over a couple of days.

Arsey · 28 Nov 2006 at 21:07

Its also a core, so maybe I can try to swipe a premium off them

Thanks for the help guys.

stew · 29 Nov 2006 at 00:04

Arsey said:
Its also a core, so maybe I can try to swipe a premium off them

Thanks for the help guys.

try and get a refund. then take the cash and buy a new one, new 12 month warrenty

long shot but worth a go

pinkacidbootson · 29 Nov 2006 at 00:15

DaveyD said:
Shop will be the quicker method I believe, but if they start being rubbish with you, MS should pick up the 360 and replace it with a working one over a couple of days.

Took them 4 months to do that for me!!

thor · 29 Nov 2006 at 00:19

stew said:
try and get a refund. then take the cash and buy a new one, new 12 month warrenty long shot but worth a go

Yeah I don't know any shop that will refund a faulty item, especially if they have another one in stock or another method of exchanging (i.e. MS collection).
As far as I'm aware they are under no obligation to refund, just replace.

Raymond Lin · 29 Nov 2006 at 00:30

thor said:
Yeah I don't know any shop that will refund a faulty item, especially if they have another one in stock or another method of exchanging (i.e. MS collection).
As far as I'm aware they are under no obligation to refund, just replace.

or repair, depends on the product and circumstances.

Psypher5 · 29 Nov 2006 at 01:15

Hit it.

Works apparently.

EDIT^ you did

Gerard · 29 Nov 2006 at 03:31

Really don't get why squeezing it can make the console function again for a time, surely some sort of flaw somewhere along the line? :confused:

silversurfer · 29 Nov 2006 at 04:28

Johanson said:
Took them 4 months to do that for me!!

I got a 5 day turn around here

Robert · 29 Nov 2006 at 08:47

I thought MS increased the warranty?

cokecan · 29 Nov 2006 at 08:58

/stepping on thin ice here

replaced mine the other week from a shop in town. I didnt have my reciept or anything, so phoned up to check first and found out that if i used my loyalty points card that i have for the shop i could phone up the customer services number on the card and request transaction number and a till number

i got these with no problem, went to the shop. the guy phoned up the same place to confirm my name and everythin then he gave me a new console. though he only gave me the console, just took a new one out of its box and put it in my box with my controller and cables etc. not a problem as eveythin else works fine