Have you ever asked when appointments open up? We have tranches of appointments that open up at different times of day and every day, some urgent, some in couple of days and some in a few days or weeks time.
People still tell me when they are in front of me that all the appointments were done at 8am and it was impossible to book despite a) they are in front of me so did manage to book and b) I know what the spiel our reception team give about appointments opening up later, because I wrote it! people don’t always listen and assume there is nothing and don’t want to ring later. There may be nothing right now, but that doesn’t mean there will be none until tomorrow or day after etc. you have to have a system that covers multiple options
I phoned up last week yo get an appointment, was just told no. Keep phoning at 0830 till I get one. Can't book past 4 days or something.
Couldnt phone at 0830 as I was working.
Why do appointments need to open up anyway, why can't I just book in for two weeks time? Its a mess of a system, at this point id be happy to see the system go private - at least then i could pay more to get an appointment. The booking system is very strange to myself and majority of the public, maybe if the NHS had to explain why it works like this it would ease people but currently it just frustates everyone.
Last time I went i was given anxiety medication, turned out I actually had a medical condition that wasn't anxiety. Just took me multiple tries at different places feeling like a nuisance.