Lila Connect - VX Fibre 1gig - Stoke on Trent

[SexyGreyFox]

Me, I only have 4G SIM available, and I'll happily take anything at this point.

Can you get a more powerful receiver so you can get 5G?
I don't know how these things work.
It's amazing how I've just been sitting in my office at the hospital with a 5G tower 100 yards away getting 950mbps but in my house I get 5mbps.
Grief what's happened there?

 

[Drake5]

I've only been on Lila connect for about 2 weeks now and for the most part it's been ok. A couple of drop outs here and there and I am getting a small amount of packet loss in pretty much every game I play. It's enough for it to be disruptive and causes hitching at times. Has anyone else here had issues with packet loss? I am on the gaming package

Just to give an example, this is a 15 minute session of Valorant - Screenshot says 0% outgoing packet loss but it does jump as high as 16%-18%

 

[Drake5]

Just to update, I did some troubleshooting with Lila on the phone with a guy that was very helpful. Did all the usual stuff, resetting the router, turning off the SDD and changing ethernet cables. Still got instant packet loss though. Now Lila have requested that I run WinMTR for 24 hours pinging 8.8.8.8 and to then send the details.

I feel like I'm going to be stuck in a tech support loop with this issue though and I really don't want the hassle

 

[Drake5]

Another update -

I completed the WinMTR test and it showed a 2% loss which Lila said indicates a stable connection, however I'm continuing to have packet loss in literally every single multiplayer game that I play

 

[fiveub]

Can you get a more powerful receiver so you can get 5G?
I don't know how these things work.
It's amazing how I've just been sitting in my office at the hospital with a 5G tower 100 yards away getting 950mbps but in my house I get 5mbps.
Grief what's happened there?

I honestly have no idea, networking is not my strong point, is there something you can buy, would it have to be a new router or an add-on device? I currently use a TP-Link router with a SIM card.

 

[Drake5]

So this is where I'm at with Lila, as the WinMTR to 8.8.8.8 was clear as far as they're concerned my connection is stable and I'd need to pay a £50 'troubleshooting' fee to get an engineer out to try and find the issue. I think I'll be returning to Virgin 1GB

 

[SexyGreyFox]

I honestly have no idea, networking is not my strong point, is there something you can buy, would it have to be a new router or an add-on device? I currently use a TP-Link router with a SIM card.

There is a thread about 5G Routers and you could ask if an external antenna makes much difference.
Can you get any 5G signal out of your property?
If so there's a good chance a router with the antenna will work.

 

[Drake5]

As high as 25% packet loss today! The worse it's been so far

 

[SexyGreyFox]

As high as 25% packet loss today! The worse it's been so far

I don't play games but is there a way I could test it?

 

[Malevolence]

Thinking of going for the 500Mb option sometime in the coming month. Only downside is I'll have to use powerline plugs to get the internet to my PC which is upstairs at the rear of the house. Can't run a wire.

 

[SexyGreyFox]

Thinking of going for the 500Mb option sometime in the coming month. Only downside is I'll have to use powerline plugs to get the internet to my PC which is upstairs at the rear of the house. Can't run a wire.

I'm told that they will easily carry that 500mbps as though you've just ran a cable, I've never tried them though.

 

[Drake5]

Just to provide an update

My packet loss issues were entirely fixed. No issues now

 

[The1nonly1]

Just to provide an update

My packet loss issues were entirely fixed. No issues now

What was the issue and how was it fixed?

 

[Drake5]

What was the issue and how was it fixed?

No idea. All I was told a day after it was fixed that 'some maintenance' had been carried out. The customer service agents were excellent though all in all, I can't fault them

 

[steinooo]

Anyone seen they now offer 2.5Gbps? :-O

 

[locrieth]

Anyone seen they now offer 2.5Gbps? :-O

Only for new customers, no upgrade of existing customers possible!

 

[russ9898]

Only for new customers, no upgrade of existing customers possible!

Very strange move that. I guess they want to minimise costs upgrading customers routers and ONT?

 

[The1nonly1]

Anyone seen they now offer 2.5Gbps? :-O

Saw this. While good, a lot of people wont have the hardware, not just router, to support this. I'd need a new switch, new network card in PC and other hardware.

 

[SexyGreyFox]

Anyone seen they now offer 2.5Gbps? :-O

Wow but pointless in my house.

 

[steinooo]

Only for new customers, no upgrade of existing customers possible!

That's extremely frustrating if you could have made use of it.

Saw this. While good, a lot of people wont have the hardware, not just router, to support this. I'd need a new switch, new network card in PC and other hardware.

Wow but pointless in my house.

This is my situation. I literally don't have one single device that could take advantage of it. The most and least of my network kit can do is gigabit

I took a quick look at costs of 2.5Gbps kit and thought there's little point in this, which is nuts as back in the days of 50Mbps virgin media I made a little promise to myself that I'd always upgrade to the fastest speed available. I guess tech overtook me!