Locksmith question
- Thread starter neocon
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Soldato
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- 21 Jan 2010
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- 3,529
Why is there no VAT on that receipt?
Good point, I have no idea, Eve Security Ltd doesn't pay taxes either?
Associate
Are all those things really zero-rated for VAT? (I honestly have no idea)
Soldato
- Joined
- 24 Sep 2007
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A lot of these emergency locksmith services charge extremely high, arguably extortionate, prices. They take advantage of people that are in a difficult situation and can't rectify it themselves.
In my opinion it is taking advantage, and somewhat sharp practice. It's way more money than it would cost to get a decent tradesperson to replace the lock. However, this is the emergency "service" provided.
Whether it's a "scam" or not depends on whether he agreed to the price first. Regardless, he's paid it now and it would probably be a job to get the money back, unless the credit card company can help.
In my opinion it is taking advantage, and somewhat sharp practice. It's way more money than it would cost to get a decent tradesperson to replace the lock. However, this is the emergency "service" provided.
Whether it's a "scam" or not depends on whether he agreed to the price first. Regardless, he's paid it now and it would probably be a job to get the money back, unless the credit card company can help.
That's 100% disgusting...
I had a replacement lock done about 6 months ago including the actual door bar/locking mechanism/bolt strip - local guy. £150 all in. Gave me receipt / 2 year guarantee and everything.
Report to the police and also call the credit card company to see if they can stop the payment. Explain he's a vulnerable individual. 100% been rinsed.
Also Trading Standards would be very interested
My whole front door including 2 side panes of glass was £1400 and £300 fitting
I had a replacement lock done about 6 months ago including the actual door bar/locking mechanism/bolt strip - local guy. £150 all in. Gave me receipt / 2 year guarantee and everything.
Report to the police and also call the credit card company to see if they can stop the payment. Explain he's a vulnerable individual. 100% been rinsed.
Also Trading Standards would be very interested
My whole front door including 2 side panes of glass was £1400 and £300 fitting
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Soldato
According to their company accounts they turned over more than £100k last filed year - they should be processing VAT. I'd be on the horn to both Trading Standards and HMRC if this was my Dad they'd fleeced.
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Don
Looks like they’re a total scam company. Should be charging VAT and not paying corporation tax. All the income is mysteriously the same as “expenses”.
My other half had a door lock replaced in a patio door recently as she'd lost the key, was £75. Wasn't an emergency etc, and he was working from inside so straightforward replacement, But that bill shouts rip-off to me.
Anyone want to guess what "new medium security" actually is, given he has a line for the actual lock.
Anyone want to guess what "new medium security" actually is, given he has a line for the actual lock.
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Associate
Just paid £160 to replace patio lock after break in
Make sure they fit a decent anti snap lock aswell
Make sure they fit a decent anti snap lock aswell
Yeah that is shocking. The call out charge is about the only thing I'd say was reasonable. Would fitting and adjusting not have come under the labour charge. What on earth is "new medium security" - that sounds like a made up charge. As others have said, there's no way a lock costs that much - unless it was one of the high-end smart locks.
Soldato
I'd get onto the cc company and request a charge back then get onto trading standards too.
Associate
Does £1456 sound too much for replacing a lock that had a front door key snapped in it? I think my elderly father was scammed.
![PXL-20240319-120258162-2.jpg[img]](https://i.ibb.co/ZL0PBfV/PXL-20240319-120258162-2.jpg[img])
From my understanding you don't need to replace the whole locking system. Just change the barrel.
I think you should contact your local trading standards.
The locksmith either had to purchase it as was not a common system if so then you could ask for the receipts, if it was a common system then it would be cheap.
How old is your father?
But I think it was a scam
How long was he there for?
Locksmith Price List & Costs (Guide for 2024 + Price Checklist)
Find out how much a locksmith costs in the UK, our locksmith prices list include the average cost of jobs such as cost to change locks & prices of locks. Our price checklist also has questions to ask the locksmith, so you don’t get overcharged.
www.locksmiths.co.uk
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Associate
Virtual office location.London,
EVE SECURITY LTD overview - Find and update company information - GOV.UK
EVE SECURITY LTD - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activityfind-and-update.company-information.service.gov.uk
Romanians
Associate
If you do decide to take action, I'd also maybe consider getting a more reputable company to switch the locks before taking action against that dodgy company.
If they really are as bad as they sound, I wouldn't want the risk of them having a copy of the key for the current lock.
If they really are as bad as they sound, I wouldn't want the risk of them having a copy of the key for the current lock.
Associate
Maybe they told your dad it was £145.60p.Does £1456 sound too much for replacing a lock that had a front door key snapped in it? I think my elderly father was scammed.
Generally good post - but I don't agree with the bit in bold.
If a vulnerable person is coerced into agreeing a ludicrous price ahead of time, does that mean they weren't scammed because they agreed to it?
I don't think it's as simple as that.