Logitech customer service

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Soldato
Joined
11 Jul 2003
Posts
8,013
Location
Telford//west mids
Tryed to contact them through the website with the bot first but I think its gone on holiday as I've been waiting for over a hour for it to reply to me, this is just ridiculous customer service.
 
I’ve always had really good support from Logitech, once via email (do they not have a direct email anymore?) and more recently via phone 0203 024 81 59. Both times got a replacement within 3 days
 
Been a little while since I used it but when I did their technical support was exemplary. Be sad if they have gone downhill.
 
Logitech had been top notch for CS for me in the past, hope this has not gone downhill. Isn't webchat an option anymore?
 
clone said:
Tryed to contact them through the website with the bot first but I think its gone on holiday as I've been waiting for over a hour for it to reply to me, this is just ridiculous customer service.
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I need to get in touch with them also and don't have time to sit on a call or talk to a chat bot for an age. Is there any way to open a support ticket without doing either?
 
Thanks for that number mate I got in contact with them yesterday and they have sent out a replacement already, I'm shocked at how quickly this has gone now.
 
I was on the phone for about half a hour before they answered, they do off a ring back option, don't waste your time with the bot I asked last week and it's still not answering me.
 
clone said:
I was on the phone for about half a hour before they answered, they do off a ring back option, don't waste your time with the bot I asked last week and it's still not answering me.
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What was the last thing you said to the bot? I genuinely found the bot to be actually quite good at directing the response to the right person, I reckon it took 5ish minutes before I was talking to a person and then another 5 minutes from that my issue was all sorted.
 

New rma mouse has just arrived this morning, can't fault the customer service, but the bot.
 
Good to hear their support is still good once you get hold of them. I always had excellent support for them and it would have been disappointing if they had gone downhill.
 
I was very lucky as when the ups delivered it the guy said watch how you handle the box as one of the ends was open.
 
I've just had to get my mouse replaced due to a double clicking issue. I used the bot and it was OK taking about 10 mins to answer it's questions and then another 10mins before I got to chat to a real person. It then took about another 40mins before they finally agreed to send me a replacement.

The length of time was mainly because they asked me to run through a whole host of troubleshooting steps (TBH I didn't bother, I just went and did something else for 15 mins as I knew what the problem was and no amount of troubleshooting was going to help.) but also because the person I was chatting to would take between 2-5 mins to respond to each answer I gave. I put that down to them looking up the right response from their cheat sheet each time as I don't think they were a native English speaker.

All in all I still rate the service as good, I've got a replacement coming and still have the existing mouse as a backup so all's good.
 
Glad to hear Logitech support is still good. I have had some good experiences long time ago and since then almost all of my keyboard/mouse purchases have been Logitech.
 
Their support is still decent but their delivery times lately have been terrible. They've recently moved to a new warehouse, took 14-15 days for me to get an in stock item before christmas.
 
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