Logitech customer service

Aberfala said:
The person I was chatting to would take between 2-5 mins to respond to each answer I gave. I put that down to them looking up the right response from their cheat sheet each time as I don't think they were a native English speaker.
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If they're using the same 3rd party as they were before it'll be because the support agent has to work on 4-6 different cases at any one time - so they'll be jumping between responses as well as following the usual script / sheet.
 
t2na said:
If they're using the same 3rd party as they were before it'll be because the support agent has to work on 4-6 different cases at any one time - so they'll be jumping between responses as well as following the usual script / sheet.
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Ah, that'd explain it :)
 
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