Ugh, I've had a nightmare trying to deal with Logitech support about this, I went to buy it through their website but my order got stuck on pending for payment after my browser crashed.
I wanted it for the Division bundle etc and it was a reasonable price (this was under a discount code that expired after I placed the order so I could not just re-order it).
Tried to pay it online from my outstanding orders, no option to do so, have to go via support.
Simple right? Just need to pay them. So I try to call them, order number in hand.
UK support advertised number,
http://www.logitech.com/en-gb/contact - (0)175-387 09 00. I ring it, get a menu system up, which asks me to press 1 for support, 2 for sales etc. None of the numbers do anything, the support line is broken! (tested from my landline at work and my mobile).
OK I'll try a quick Live Chat. Nope, they don't offer it.
Fine, I'll email them instead. I can't just email them I need to fill in a form, so I do that and a case is opened. I give them my contact number etc to get back to me.
No reply for a day, I chase it up saying that it's ridiculous how hard it is just to pay them for the order, they promise me a follow up the next business day.
The next day I get an email saying my order has been cancelled (automated), as it was too long since it was opened, but I've been trying to pay for it since I opened it without any reply.
They didn't get in touch with me until the next day after they promised, where they said that Paypal has declined the payment, and to get in touch with Paypal. That really does me no good, and Paypal is not the only payment method I have. No helpful replies, just palmed me off to Paypal instead.
I asked how to raise a complaint about the frankly poor customer service, they said to send them a letter to their head office in Lausanne. An actual letter! They have zero complaints procedures it seems, other than sending a physical letter to another country.
In the end I got a Corsair K70 RGB instead, I think I dodged a bullet with the Logitech support in the state it seems to be in. The experience I had has really put me off using them, Logitech have lost a customer in me.