Logitech support

Gerard · 14 Nov 2016 at 11:31

Does anyone else find their support to be pretty useless? I created a support ticket last Wednesday because the mouse wheel on my mx master had went **** up (apparently a very common issue) and its still not been responded to.

I ended up calling their support line, was on hold for about 10 minutes then got put through to a guy i could barely understand who went through a series of questions then just asked me to contact the retailer i purchased it from :confused:

Currently waiting an email with further info, which i presume will just say the same thing.

Twirlywoos · 14 Nov 2016 at 13:55

Pyr0m@nI@]{ · 14 Nov 2016 at 13:57

I found them to be great tbh.
I had malfunctioning performance mx mouse, the left click was double clicking and wouldn't allow me to drag items. Gave them a ring and they sent me a new one.

Kiyoshi · 14 Nov 2016 at 14:52

Logitech support is one of the best I've ever had to deal with.

bscott · 14 Nov 2016 at 14:56

Had an issue with a wireless mouse receiver and it was dealt with quickly and efficently.

I can't fault them based on my experience.

Schizo · 14 Nov 2016 at 14:58

It used to be good but people have abused it and its ok now,years ago i used them twice (will always use logitech on the basis there good products) and found them to be amazing.

Gerard · 14 Nov 2016 at 21:37

schizo said:
It used to be good but people have abused it and its ok now,years ago i used them twice (will always use logitech on the basis there good products) and found them to be amazing.

Same way bfg went then

Its being returned to the retailer for a refund, just bought another anyway.

Zerolimitz · 14 Nov 2016 at 21:43

Logitech are by far the best when it comes to RMA though if its still within a years warranty you need to return it to the retailer since its on there end if I'm not mistaken they take care of the warranty after the 1st year.

2 weeks ago returned my g700s got a replacement sent in 3 days. Calling them is the best method to resolve things in my opinion.

And didn't even need to send the old 1 back which is a huge plus i have replaced over the years a good 7+ items without any problems or having to return old items back.

And i recommend everyone should use Logitech products for that reason alone.