Looking for help with upgrade.

GIGA-Man said:
You welcome, don't worry about the RMA team, I am sure I cause them more then enough pain... if you get any issues just give me a shout....
Click to expand...
Hello,

I just received package, took a quick glance and...
Please, don't tell me this is how I was supposed to put HyperX memory into mobo since the beginning... But manual says it otherwise..?
Also can I remove corsair ram and boost up HyperX to 3000~ or should I leave it as it is, if it works that is


Thanks
 

Hello,

um.. It's still not working. What I am doing wrong? I just tried simple breadboarding with CPU + Mobo + GPU + Keyboard and I am still getting CPU Failure error after POST?

- Tried different PCIE slot, note those LED trying to catch

- assembled old PC, again, working just fine..

GPU is fitted properly, CPU Power cable is OK, Mobo Cable is OK. I am at loss what is going on.. :/
 
Can you remind me of the RMA number you were given from our team when you sent it directly back to us. I am back in the office Monday and will find out exactly what tests have been done, do you have any way to test the CPU to make sure it is not a fault perhaps?
 
GIGA-Man said:
Can you remind me of the RMA number you were given from our team when you sent it directly back to us. I am back in the office Monday and will find out exactly what tests have been done, do you have any way to test the CPU to make sure it is not a fault perhaps?
Click to expand...

They did send me pictures while it is working i'll upload those in a sec, so I am sure that CPU is not faulty, i think :). They did install all Rams alltogether, which is weird a bit, but so far I am fine with that. but still I can't get that setup running. I can't be sure what I am doing wrong. It is impossible to plug in CPU power or Mobo 24pin wrong way.. And those do work just fine as I am using both right now as I am typing this post from my PC..

RMA number is UKA-17B0085

8ae077d547.jpg

c3f5290c1d.jpg



Is it possible that my GPU is the issue here? It is GTX 1080 G1 Gaming, should I connect that Molex cable that is at edge of mobo ? But according to manual that should be used when there is SLI 2-way or more...

Tommorow i'll get my brothers GTX 970 G1 and his PSU to test my luck.

I do not have another Mobo that supports this CPU. In an e-mail that I got from your team they did mention that I should not remove CPU or RAM as it is going to be assembled. so All what I did was just plug in power cables, gpu and... that's it.
 
Gigabytes RMA team tested the board with your own ram and CPU?
And that the sent it back to you all preassembled?
Might be PSU not getting power to the CPU
GPU can cause a no boot I've found using Asus hero and Strix card on AM4 set up, gave a generic boot code error and then slapped in a working one and completes the boot.
Try the 970 first as it's easier, then try the 970 with the other PSU . If that all works , then PSU with your 1080 .
Should eliminate hardware one by one
 
orbitalwalsh said:
Gigabytes RMA team tested the board with your own ram and CPU?
And that the sent it back to you all preassembled?
Might be PSU not getting power to the CPU
GPU can cause a no boot I've found using Asus hero and Strix card on AM4 set up, gave a generic boot code error and then slapped in a working one and completes the boot.
Try the 970 first as it's easier, then try the 970 with the other PSU . If that all works , then PSU with your 1080 .
Should eliminate hardware one by one
Click to expand...
Thing is, I am using this PSU right now, with 4770 build and still using 1080. I bought even Evga supernova 850 T2, just to test if PSU is faulty, same stuff. Same error. I tried to connect all three CPU power cables to CPU Power socket (Mobo got included three way power to better manage power) Didn't help at all. so PSU is not faulty 100% if both doesn't work at all...

If you can check videos, take a look at PCI_Express LED's that blink in weird manner.

Yes, I requested sending my components with mobo, they did send it back to me preassembled, as I did request that if it is possible in case i did assemble something wrong way (which was nearly impossible, I did assemble thousands PCs in my life as I've been doing that since i was kid and been doing that for everyone near where i used to live) I may have said that thousand Times but I have no clue what is going on :D

Funny thing is. I did buy 8700X month before that with x299 from gigabyte gaming 3 or was it 7. Same thing happened, i was like - No way i got faulty stuff, so I returned that. After month i decided to go for 6850 because 44 lanes, and why not SLI 1080 + some M.2 in future. But i got this 1 beep then 5 short ones. Is it possible to get super unlucky like that? I tried different power sockets, different power cables to CPU, SPU, Mobo but nope.

I will give it a try with 970 and my PSU, if not workings then with his PSU, other than that I have no clue at all what I can do about it. If it fails again i will try to either sell it or swap it? I have no idea what to do with my old stuff that I bought just to test if it works to be hones if it doesn't work at all... I am at loss :-/
 
Uruziel said:
https://imgur.com/JjwbFvw
https://imgur.com/1bqBALR

As it is visible on both pictures, there are weird things under mobo that may but not really be short suspected.
"Last ditch attempt on the Mobo box" what could you mean by that? breadboard on mobo box?
Click to expand...

Assembling the system outside the pc case on the Mobo box .
Normally you do this to check parts before build but 90% of people don't . Would eliminate any shorts if there was any from the case
 
GIGA-Man said:
Can you remind me of the RMA number you were given from our team when you sent it directly back to us. I am back in the office Monday and will find out exactly what tests have been done, do you have any way to test the CPU to make sure it is not a fault perhaps?
Click to expand...

GIGA-Man there is no need for that anymore, it is GPU. I did buy this 1080 on 06.06.2016 SN162341011828

orbitalwalsh said:
Assembling the system outside the pc case on the Mobo box .
Normally you do this to check parts before build but 90% of people don't . Would eliminate any shorts if there was any from the case
Click to expand...
That's what I call breadboard. I always do that :P

well. my friend. It is my GTX 1080 G1 Gaming. Works just fine with brothers 970. I am completly at loss, what can I do right now? I did pre-order this 1080 back in 2016, I am not sure even that warranty can cover it. Should I try to sell it and get 1080 Ti ?
 
Buy it brand new yeah ?
Should have 3 year warranty with gigabyte and reseller . That's your first port of call, if you do have issues, GPU rep @AORUS UK should be able to assist or point you directly to gigabyte RMA

Like Mobo RMA, UK based
 
So this is how it looks with another GPU, which is GTX 970.

What was a bit weird was that, 1st try and I saw only 16GB RAM, then i swapped to 1080, didn't work, then again to 970, and it did show 24 GB ram. well, What I am happy about is that I do know what is wrong, A bit ashamed that I did not get another GPU much earlier before.. so much money wasted, so much time wasted but what can I do about it, silly me. I will write to shop where I bought 1080 and see what are my options. I will ask @AORUS UK for opinion as well, just Wonder if it is Okay, when @GIGA-Man is already looking at things here

970 GTX G1
1080 GTX G1
 
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@GIGA-Man Hello,

Did you check on what they did? Returns team can't answer my questions at all as they do not know. I would like to know if I can use HyperX 3200Mhz ram without Corsair 2133Mhz. As of now my HyperX runs at 2133 so I was wondering If I can just remove corsair and that would work or not, I was instructed by returns team to 'not change any settings and do not remove ram sticks' so I am at loss right now.

I will write to E suport regarding my GPU and its issue with Mobo & CPU, as I have no clue what I can do and what steps should be made from this point.
 
GIGA-Man said:
Can you remind me of the RMA number you were given from our team when you sent it directly back to us. I am back in the office Monday and will find out exactly what tests have been done, do you have any way to test the CPU to make sure it is not a fault perhaps?
Click to expand...

Hello @GIGA-Man

I may have a little problem with gigabyte repair team. I have yet to get reply for returns team but just in case if that would be possible, could you take a look at my issue again?

I just got reply that Gpu was main culprit to issue with 5Short beeps.

Anyway,

"
Hello,


In regards to this 2nd return.


Our tester and engineer advise your PSU is a unknown model and they are unable to test this. However our repair team believe the PSU is not the issue but your VGA has issues. The BIOS on it appears to be a Beta BIOS which is incorrect and is also faulty. Also a 3rd party appears to have cleaned the VGA with a unknown liquid which caused power issues to it. Please do not clean the VGA with liquids likely to cause electronic component damage. Also you appear to be using 2 different brand names of memory on the board. This is also incorrect and can make the board unstable. Only the same brand of memory should be used in all slots, mixing brands of memory causes hang issues or no boot if one brand is lower end. All these issues would create the problems reported to us. The VGA will be swapped for you as by using your VGA there is no boot from the board. Please be aware if the same issue arises on the swapped VGA it will not be swapped again and will be seen as user damaged. VGA is a 1070 same model. The motherboard continues to function ok as previously received. Please see their comments below and you tube video link using the swap card and picture attached. Our repair team are confident this item is 100% trouble free now that testing is complete.
"

So there are few serious problems.

1. I am not using 1070 but 1080 g1 gaming from gigabyte
2. I never cleaned my Gpu and never with liquid I am not that stupid, also Bios was send to me from Gigabyte eSupport team as "fix", I still should have emails regarding this.
3. Psu is not "Unknown brand" but Evga Supernova 650 p2 and it even got huge label on it with brand name...
4. Regarding Ram and different memory brands, gigabyte repair team installed it that way. I did send them back all memory that I tried with mobo and cpu I did not ask them to "make it work" like that because now I have 2133 with 3200 mixed in, when I asked them back then why they arranged it like that I got reply with something like "please insert memory properly" so.. I am at fault regarding this now?.. :/

Please advise how should I proceed
Thanks
 
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Hi Uruziel,

I can go and talk to the engineers and find out what is happening here for you. Seems there has been a bit of a misunderstanding, I know the parts have been tested.
 
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I have just talked to the RMA staff and found your RMA case.

Will look into the situation and get back to you, however the good news is the engineers have showed me everything working and the items will be back with you tomorrow. I will of course still look into what's happened and let you know, we have replaced the VGA card for you.
If you still have issues let me know, I will contact you directly and help deal with the case personally.
 
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GIGA-Man said:
I have just talked to the RMA staff and found your RMA case.

Will look into the situation and get back to you, however the good news is the engineers have showed me everything working and the items will be back with you tomorrow. I will of course still look into what's happened and let you know, we have replaced the VGA card for you.
If you still have issues let me know, I will contact you directly and help deal with the case personally.
Click to expand...

Thanks!

I got my items back all safe today. Thank you very much for your help, Mobo with current GPU works just fine, and GPU BIOS is F3 unlike previous F2 that wouldn't update itself at all.

But... I am that lucky that one RAM sticks do not work anymore. After 1st return Gigabyte repair team installed two different RAM brands on my motherboard, I did mention to returns team that they need to focus only on HyperX 3200 and not COrsair 2133, but they did install both brands and placed RAM into slots in weird way.

I will copy-paste what I did write to returns team.
HyperX is installed in
1_1A
2_2A
3_1B
4_2B

Corsair
5_1C
6_2C


According to what I was saying in previous emails and what your manual just states it should be like :

1_1A

3_1B

7_1D

5_1C

For HyperX slots while 4 modules are installed

If we add corsair then we fill up slots
4_2B

8_2D
Click to expand...

Regarding this matter. And previous one after I send them an email when I got items with 1st return - Both brands were installed, I asked why they replied that rams should be placed properly. I just ignored that matter because after few tries I noticed that GPU was faulty with any other mobo than my old one with 1151 socket.

I Did send motherboard back with RAM and CPU as It was send back to me after 1st return - I got told off that I installed two different memory brands etc. So I got told off for that what repairs team did. Well - Okay. After that I was instructed to read manual how to place RAM into motherboard
http://download.gigabyte.ru/memory/mb_memory_ga-x99-ultra-gaming-broadwell-e.pdf
Click to expand...

I was like - Really. Come on guys, For real? So I Copy-paster what I said in previous e-mails (see above) that RAM placement is.. weird
a2aac6dcf6.jpg

Because as you can see - RAMs are inserted into every channel A(1_1)(2_2),B(3_1)(4_2),C (5_1)(6_2) which makes it work in Dual-Channel, i think? But MANUAL states otherwise

9cb2b977fb.jpg


Anyway, after I done breadboard again, only 12GB ram pops up, so one RAM stick does not work at all. I tried for 3 hours different combinations with every slot and every ram stick to be sure if RAM slot is not corrupted but in combo with corsair i did manage to get 16GB with 4 sticks, so I am sure that all Channel X_1 slots are OK. So I am going to prepare for another RMA, for RAM this time...


In this video that was in same email
https://youtu.be/ycdwGlGkkvE?t=22

Also I just noticed that, CPU Fan is connected to CPU_OPT_PUMP instead of CPU_FAN which is on other side of socket but, it works so i guess its fine?


Thank you very much kindly for your help with my issue, sorry for trobule on the way.

Best regards!
 
I believe with six sticks they're set it up as Triple channels

Channel A- first two Dim from the left bank
Channel B - last two Dim from the left bank
Channel C - Last two Dim from the Right bank
Channel D - would be the first two Dim on the right bank which isn't populated.

Many have done this due to different kits being used - @GIGA-Man might be able to confirm this though

Ideally you'd ditch the two stick of corsair and slot the Hyper X in slot 1 and 3 on the left bank , and slot 2 and 4 on the right bank

Pump header normally Auto runs RPM at MAX! and then can be changed in Bios , and CPU_Fan runs off default settings - think is 'normal' profile
 
Hello all,

Yeah orbital is correct in regards to the memory configuration, for the CPU fan you can just plug it back into the CPU fan header, or if you don't want to do that you can use the BIOS and set the CPU_Opt header to clone the CPU_Fan header if you want.
 
Thanks for reply @GIGA-Man @orbitalwalsh

Thanks for information, i will take a look at bios settings once i get that RAM stuff sorted. Using cpu_opt as cpu_fan would be much better in my case to not have mess with cables inside. It is enough that I do use noctua Nh D14 and takes lots of space. I have yet to try watercooling, somehow i am not that trusty of that stuff, yet.
 
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