Memory OK issue

04bpjam

04bpjam

04bpjam

Associate
Joined
23 Nov 2011
Posts
16
Hi i purchased the Krypton Z68 600i Intel Core i5 2500K 3.30GHz @ 4.60GHz Overclocked Bundle with 8GB RAM from Overclockers UK

My problem occurs every time my computer is switched on, it will come on for a few seconds before going off and coming back on, I am then greeted by a message in the BIOS that say "Memory OK Succeeds in booting, save settings in BIOS", I then enter the bios save the settings and it boots up fine however next time I switch off the computer the same error occurs again.


My Specs are as follows:

ASUS P8Z68-V

Intel I5 2500k

Kingston Hyperx Genesis Grey RAM 8GB 1600mhz

Nvidia GTX 580

800w PSU



I have already removed the CMOS battery and reset the jumper without luck.
 
You need to post your problem in Bundles and Systems Support in the Customer Services Forum as you will get tailored advice to your system. Plus this will ensure that you don't do anything that will effect your warranty.

04bpjam said:
I have already removed the CMOS battery and reset the jumper without luck.
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Out of interest after you've reset the CMOS are you loading the OcUK clocking profile to get it back to 4.6GHz.

If you're not are you still getting the same problem and if you are be sure to mention this in your post to OcUK?
 
I have rather stupidly updated the bios already on the motherboard to see if that remedied the situation. I am aware that has avoided my warranty with OCUK.
 
04bpjam said:
I have rather stupidly updated the bios already on the motherboard to see if that remedied the situation. I am aware that has avoided my warranty with OCUK.
Click to expand...

Ouch.

I would still be inclined to do a post in the OcUK forum acknowledging that you were a numpty but asking if they could please give you a list of generic/core settings for your systems clock so that you can refine them yourself with guidance from the forums. (you may get a sympathetic ear if you ask nicely.)

Every system is different and will require different tweaks but there will be starting point, basic core settings that they probably start from - and if you request the more aggresive base settings you could work from there.

The may or may not be issue you with any setting but it's worth a try.

For now reset the CMOS and then enter the BIOS and load optimised defaults. Then manually configure the memory settings - 1600Mhz, 9 9 9 27, command rate 2T and a starting volatge fo 1.58V (we may be able to lower this).

Save and exit.

Test.
 
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Another point i should probably make is that if I shutdown the computer, it will boot up no problem within 5 mins of the shutdown however if I switch off the power or leave it shut down for a while the error will occur again. also when I enter the BIOS the PC will reboot itself sometimes after the memory error has occurred
 
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How is your memory made up - 2 x 4GB or 4 x 2Gb strips?

If it's 2 x 4Gb remove 1 stick and try the above again.

If it's 4 x 2Gb remove 2 sticks, ensuring that the 2 sticks left are in dual channel mode and try the above again.
 
Swapped sticks no change, its almost as if the settings im saving are not being kept once the power is turned off, it keeps resetting the RAM speed back to 1333mhz. Its at a point now where I could throw it through the window!
 
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Tomorrow buy a new battery and see if the problem still persists - it's possible that it's completely flat.

The fact that it can hold the info for 5 minutes(?) after shut down may indicate a duff battery.
 
No problem i know how frustrating these things can be.

I would leave it for tonight until you have the battery - for your sanity, PC and the nearest wall's paintwork sake.

i'll look out for your posts tomorrow.

If the battery doesn;t have any effect we'll strip down the rig to a skelton setup and start from the bottom up...
 
Additional: There is a glimmer of hope.

If the problem does turn out to be a physical problem rather than a BIOS tweak or a loose fitting connection etc (not a great glimmer I know) - then your system will still be covered under the warranty (as the system had the problem before you updated the BIOS.). You've only negated the clock warranty not the parts.

As you bought the system as a bundle they will ask for the whole system back as it’s not your responsibility to troubleshoot (regardless of if you find the problem).

When they’re in receipt of the base unit you could ask nicely again if they could re-input the clock. They may be a bit more understanding if the problem was bought about a DOA part – regardless of your faux pas.

You could even accept a generic clock (as in not tested as stable) as this could be refined through the forums when you get it back.

If not, and you still want the clock, once you've isolated and sorted the problem i'm sure we'll get you back to ~4.5Ghz.
 
I've explained the issue to them and sending them what they required, In my opinion the error has got be with the hardware as it did not work before the BIOS update and doesnt go away at stock speeds, The BIOS update only voided the overclock warranty anyway, as long as everything works at stock speed when it comes back then im happy and can go from there :)
 
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Hi
I've sent the system for repair. received an email today saying that it had been repaired and that it had been stuck in ASUS EPU mode. Here's hoping that this is the end of the issue.
 
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