Monitor quality control...is it actually getting worse? (Aorus rant)

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Ok, so I'm now on my second Aorus FI27Q-X...and it still isn't right! :(

The first one arrived, and had two stuck pixels - one green, in the very far left corner; and one red, a few inches from the top right. To be fair, backlight bleed was actually very low.

Naturally, I sent it back. The monitor is supposed to come with a zero stuck pixel guarantee. Quite honestly, I've never had more than one stuck pixel right out of the box - even on far cheaper monitors. So, for £600+ (and a guarantee of no stuck pixels) it should be perfect. I was actually quite surprised - as I figured no company would attach that kind of guarantee to something unless they were pretty confident in their product (how naive of me!).

Re-ordered a new one (annoyingly, the monitor had gone up a further £28 in the mean time), and the new one - as well as having more bleed - still has a single stuck red sub-pixel. It only shows up on blue and black screens in dead pixels tests...although it's still visible on some other colours when using the monitor normally.

Looking at reddit (granted, never the best idea :cry:), there seem to be lots of comments from people getting 3+ stuck pixels on this monitor. With the general consensus being that there seems to be little in the way of QC from Gigabyte (or Sharp, if you want to blame the panel manufacturer).

At this point, I have no idea what to do. I've tried the usual stuck pixel videos on YouTube, JScreenFix, etc - but they've made no difference (do these ever work?).

As far as I'm concerned, I've paid for a monitor that shouldn't have any stuck pixels...but I'm getting increasingly tired of packing up/unpacking monitors. I don't especially want to take this up with Gigabyte while I'm still within my 30 days - as I'm worried they might just fob me off with a refurb, or something. That said, I have absolutely no faith at this stage that I'll get a decent sample, if I order a third.

What are other peoples' experiences with Gigabyte/Aorus monitors? Even though it has no sRGB clamp (which will probably annoy me), I'm beginning to wonder if I should try ordering the Alienware AW2721D instead. Or is Dell's QC terrible these days too? The AW2721D is also (supposedly) guranteed to have no stuck pixels...but perhaps that's meaningless, given my experiences with the FI27Q-X. I'd kind of ruled out the 27" Odyssey G7 (mainly just because of the curve, and I tend to prefer IPS to VA), but how do those fare QC wise?

Any suggestions welcome! Although I kind of have a feeling maybe all gaming monitors are now in an even worse state than when I last bought one...:rolleyes:
 
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Its normal. It's using a cheap Sharp panel with awful bgr subpixel layout.

I got one with multiple dust (~5 big (easily visible) and a few smaller spots) spots inside the panel. Because of bgr i dont tested more.

I got 6 PG32UQX for 3500 Euro and 3 G9 Neo for 2200 Euro. Nearly all (expect 1 PG32UQX, but maybe i didnt searched enough after i spotted a subpixel failure :D) with dust inside the panel and in addition in some cases pixel failures. In one case (G9 Neo) scratch in polarisation film + white spot.

If you want monitors with less failures, buy the AW3821DW or X34GS (LG panels). I have both. Both without any failures but standard picture quality. Nothing special (hdr/fald).

The pixel tools never working ;) . Used them for huge amount of pixel failures. Each 15 minutes or more. Nothing changed. Only for a Dell S2716DG massage with a cleaning cloth helped for a subpixel failure until i shipped it and then it appears again :D. So i had to massage the pixel 2nd time :D.

Massage worked for me once. Never helped again.
 
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Only on second?
You've got long way to go:
ROG Swift PG32UQX mini LED DisplayHDR™ 1400 4k

I don't know if that makes me feel better or worse! Probably worse, given I think the Alienware I was looking at is AU Optronics...

Its normal. It's using a cheap Sharp panel with awful bgr subpixel layout.

I got one with multiple dust (~5 big (easily visible) and a few smaller spots) spots inside the panel. Because of bgr i dont tested more.

I got 6 PG32UQX for 3500 Euro and 3 G9 Neo for 2200 Euro. Nearly all (expect 1 PG32UQX, but maybe i didnt searched enough after i spotted a subpixel failure :D) with dust inside the panel and in addition in some cases pixel failures. In one case (G9 Neo) scratch in polarisation film + white spot.

If you want monitors with less failures, buy the AW3821DW or X34GS (LG panels). I have both. Both without any failures but standard picture quality. Nothing special (hdr/fald).

God, and here was me whining about my luck :eek:

So, would you say it's best to just suck it up? I can live with BGR, to be honest...don't get me wrong, it's definitely sub-optimal - but it's not a complete dealbreaker (at least for me). I'm already planning to stick an LG 48" C1 OLED next to it...so, I think 27" would be more the size I'd be looking for. I definitely couldn't fit in an ultrawide in, sadly. Maybe I could just about fit a 32" (at a pinch). Lower refresh rate...but do you think a LG 32GP850 would be any better QC-wise (being an LG panel)?
 
The Alienware AW2721D is using a LG panel (16:9 lg ips panels are know for heavy blb and bad homogenity, i think its because they are very cheap, made for entry class). But belive me or not it's a huge improvement if you havent to play lottery with dust in addition of pixel failures.

I would buy the XG27AQM. I bought 2 without 1 of them any pixel failures or dust (the other one has also no dust, but many pixel failures at one single spot :D). The XG27AQM using AUO so know idea how the dust lottery is.

Backlightbleeding wasnt pretty but acceptable, especially in a room with ambient light. Also Gigabyte FI27Q-X isnt a blb beauty :D.

Maybe you can try the XB323QK. It was available on Amazon a few days ago. It's using AUO fast ips (the PG32UQX is using a slow ips (old class ips with 5 - 20 ms), fast ips has only 4 - 10 ms, lg is faster but the colors are not so deep). Again panel lottery :).
 
I did wonder if I was misremembering the A2712D being AUO - of course, you're right about it being LG!

I've definitely had a lot of bleed with LG panels in the past (Asus PG348Q, etc). But I'd definitely take that over dead/stuck pixels and dust, etc. I guess that means the Alienware might be worth a shot...

I had actually wondered about the XG27AQM (I almost thought about mentioning it in my first post...but it's so new, I wondered if anyone would've tried it yet!). Shame there's no rainforest stock :( And the sRGB mode sounds pretty bad (although the Alienware doesn't even have one at all!).

The annoying thing is, my first FI27Q-X was really good in terms of bleed. But yeah, this second one is definitely no beauty :o

XB323QK looks interesting, but might just be a bit expensive. Was trying to keep below £700, ideally. Would probably consider the PG279QM if I were to raise the budget - and I could ever find it in stock. I think that's the same panel as the XG27AQM? Just with a G-Sync module; 'only' 240Hz refresh rate; and a basically ideal sRGB mode.
 
Here my defects of my latest monitors 6 PG32UQX, 3 G9 Neo + 1 XG27AQM (the big pixel failure):

https://abload.de/gallery.php?key=jiIFM9kY

I tried the XG27AQM twice. But nothing special and the coating is pretty grainy like XB273UGS LG or Samsung is much better. But the colors where very deep. I was really impressed after mainly using (i dont count the kicked monitors with AUO/Innolux/Samsung/Sharp/BOE panels :D) only LG AH-IPS over the last years.
 
Maybe you can try the XB323QK. It was available on Amazon a few days ago. It's using AUO fast ips (the PG32UQX is using a slow ips (old class ips with 5 - 20 ms), fast ips has only 4 - 10 ms, lg is faster but the colors are not so deep). Again panel lottery :).
According to Displayninja that Acer shares same main specs and hence likely panel as Aorus FI32U.
Rtings has review of FI32U and it's second line in response times and also gamut is very average and not that wide.
Hardware Unboxed again has good response time for it, but at high overshoot causing overdrive mode.
 
It's the AUO M320QAN02.3 panel the Acer XB323QK and PG32UQ are using. The FI32U with the Innolux panel is crap. It's slow, had pixel failures (no dust), coilwhine in hdr mode (ok hdr is crap and shouldnt be used, but worth to mentioning it), awful blb, the coating is not as sharp as lgs, many overshoot beside first overdrive level, the colors are not very deep, looking milky, the build is cheap, the stand wont fit instantly, i tried it for minutes, the osd is fuzzy (low resolution, never seen such crap before).
 
It could be the Innolux panel. But im not sure before someone posted an ufo test or a screen from the factory menu. The XB323QK is definitely AUO panel.

https://bbs.nga.cn/read.php?tid=27980253&forder_by=postdatedesc&page=1

XB323QKNV vs. PG32UQ

The colors are looking different. If the Acer is using the Innolux panel with the same overshoot, pixel response times, blb, coilwhine etc. i would kick it instantly for 300 Euros over the crappy Gigabyte it's a clear rip off.
 
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It could be the Innolux panel. But im not sure before someone posted an ufo test or a screen from the factory menu. The XB323QK is definitely AUO panel.
It definitely isn't same panel:
Colour gamut is fixed feature of (LCD matrix/colour filters/backlight) panel package, not something which could be increased in software.
And definitely wouldn't be limited, except for possible sRGB mode.

XV282K KV advertises same semi wide 90% DCI-P3 gamut and according to PCMonitorsinfo that's Innolux panel:
https://pcmonitors.info/reviews/acer-xv282k-kv/

And Innolux has same gamut ~32" panel
https://forum.pcmonitors.info/topic/31-5-144hz-3840-x-2160-4k-uhd-panels-from-innolux/

AUO doesn't even have such 90% DCI-P3 gamut panel.
https://tftcentral.co.uk/monitor_panel_parts
 
EsaT is correct. Also note that the Innolux panel is 31.5" and the AUO panel is 32". The 'Eyesafe' certification is only associated with the Innolux panel and the backlight it uses, which as EsaT correctly pointed out will also dictate the native gamut of the monitor. The AUO panels are associated with a QD backlight solution with significantly wider gamut in comparison.
 
It's worth if we take a look into the service menu, to be absolutely sure. I tried to opened it on my X34GS. I tried the combination of VG270UP and XB323UGP. I hold the button over the Joystick and started the monitor. then i pushed the Joystick or 2nd button from below. It does not work for the X34GS.

Also i tested the combination (double klick all 3 buttons from above (below power button) to joystick) of the X27(P). It also does not work.

Maybe all this combination only work for Innolux and AUO panel Acer monitors :D.

@PCM2

You are the reviewer from pcmonitors. Do you notice the fan noise and dust inside the panel or/and pixel failures of your PG32UQX? I would say no. Never seen complain in your reviews about Samsung/AUO/Innolux/Sharp (FI27Q-X or Eizo FG2421 are best examples for dirty screens :D)/BOE panel monitor which are most loaded with dirt. If im a reviewer i would mentioning such quality flaws.

Do you test your units with Eizos Monitor Test?

I watch every square centimeter closely and removing dirt on the panel with a cleaning cloth and cleaning solution* if it does not move so i find every dirt or pixel failure.

*If it's a shadow or clearly visible from the side that the dirt is below the film or plastic window cleaning is useless, but i do it anyway to be absolutely sure :D
 
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Quality Control is a minefield in the monitor market. It varies between units and it isn't the job of reviewers to note every such imperfection on their one sample. User feedback can help paint a more accurate picture in that respect, although people are often more willing to leave negative vs. positive feedback. Review samples are sometimes fresh off the production line, other times passed around between multiple destinations in various countries before reaching us. I did note pressure marks on my PG32UQX review sample and covered uniformity.
 
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For LG panels only a tiny amount has dirt inside panel. It's really bad luck. Samsung/Sharp/AUO/BOE is nearly every unit affected. Innolux is the "best" behind LG. For Innolux panel you will not need so much luck like for the other mentioned brands to get one without dirt. For 3500 Euro PG32UQX or 5500 Euro PA32UCG it's crazy you will find dirt in nearly every unit.

Maybe review units are not preselected every time. Look for this:

https://youtu.be/UogqpfxxzuA?t=1086

Big dirt :D.

Believe me or not i tested every (expect some panel clones :) ) wqhd - uwqhd - uwqhd+ - double wqhd - uhd gaming monitor (you can get in Europe for now) + new 32" JOLED panel and some oled / normal and mini led fald tv's since 2015. I know if a review is correct or not. Your reviews are the best on the internet. I miss only the response time*, overshoot chart and mentioning of coilwhine, scanlines and fan noise audiofiles from several positions.

*But the Ufotest pictures are also a good indicator for response times and overshoot behaviour :D.
 
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I got mine today and looked for the service menu:

https://abload.de/img/acerxb323qknvhbjj6.jpg

Its using the Innolux panel. I got no dust or pixel failures :D.

But it has a fan. No joke. It's silent but you hear the rattling noise at the back.

Edit:

No fan there. The speakers are making this rattling noise. You have to disable them. Then it's gone.

Hdr looks washed out. Very crappy. Response times are very slow, no real benefit over PG32UQX, only i minor difference. Below 100 hz increasing overshoot. Same as with FI32U.
 
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@PCM2 I'd also like to say I think your reviews are far and away the best online. While I also usually look at TFTCental, RTINGS, Hardware Unboxed, etc, I think your reviews (especially with the accompanying videos) are by far the most thorough and detailed.

To be honest, I mainly bought the FI27Q-X on the strength of your review - and even though I'll continue to complain endlessly about the quality control :cry: I think it's a really excellent monitor for the price, otherwise. Were it not for the QC issues, I'd 100% be keeping it. Even as things stand, I'm kind of undecided (partly because I'm now wondering if anything else will be much better).

I completely agree, though, that observations about quality control are far beyond the scope of any review. You'd have to have reasonable volume of any SKU (ideally not review samples), for it to be in any way useful data. Which is obviously completely unfeasible!

@lugerfield Some of those pictures of defects you posted are truly terrible! :eek: And on such expensive monitors too :rolleyes: I'm now realizing how much more annoying dust under the screen would be than dead/stuck pixels. So, if I do have one more roll of the dice, I think it'll have to be a LG panel. Probably leaning towards trying a AW2721D. As an aside, I am actually about to switch to a 3080 TI - so, the AW2721D's G-Sync module would be of some benefit now. I'll keep my FI27Q-X in the meantime, though - just in case the Alienware is even worse :cry:

I think the grainy coating might be kind of a dealbreaker on the XG27AQM, sadly. Plus, playing the AUO dust lottery - as well as the dead/stuck pixel lottery - seems like something I could well do without!
 
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