Moral dilema. What would you do?

Feek · 28 Dec 2007 at 00:06

ste_bla said:
Not used ebay however how can you sell a working product which turns out not to be working and then offer no returns

Not really sold as seen so therefore there has to be some sort of returns if it was broken in transit etc?

I never offer a returns policy. Unless someone can prove to me that an item was damaged in transit, ie photographs of the packaging before it was opened to show that it got damaged then they're not getting a refund.

But I package well so it's never been a problem.

YZFAndy said he sold a working motherboard. The fact that the buyer left positive feedback and then waited 16 days before claiming the item was faulty is suspicious in itself.

No returns policy offered = no returns. It's simple.

[TW]Fox · 28 Dec 2007 at 00:08

So Feek, you'd be happy if you bought something off me, I didn't bother to put it in the protective packaging it was supplied with by the manufacturer, and I then told you to sling your hook when you came to install it becuase 'no returns'?

Feek · 28 Dec 2007 at 00:12

[TW]Fox;10762243 said:
So Feek, you'd be happy if you bought something off me, I didn't bother to put it in the protective packaging it was supplied with by the manufacturer, and I then told you to sling your hook when you came to install it becuase 'no returns'?

It'd be my hard luck not to buy something without a returns policy. I'd not be happy but I'd know full well there was nothing I could do about it. That's why I try to buy when there is a way of returning something.

I'm certainly not stupid enough to leave positive feedback saying "great product" and then wait over two weeks before even testing it.

SB118 · 28 Dec 2007 at 00:16

[TW]Fox;10762243 said:
So Feek, you'd be happy if you bought something off me, I didn't bother to put it in the protective packaging it was supplied with by the manufacturer, and I then told you to sling your hook when you came to install it becuase 'no returns'?

How about you sell something that works, the buyer recieves it and tells you it's great. Then over a fortnight later tell you it doesn't work and they want their money back. Would you happily pay up for something the buyer has previously been happy with?

[TW]Fox · 28 Dec 2007 at 00:16

A returns policy is there for people who change their mind on a product.

'I dont want this, I shall return it now'. Thats what a returns policy is. If you dont have one, it means you cant change your mind in that way.

It is NOT there to allow the seller to package it up in a hurry and bung it in the post without a care in the world for the state in which it arrives. Not having a return policy doesnt mean you can sell people broken junk.

Good call on the feedback bit, though.

[TW]Fox · 28 Dec 2007 at 00:17

SB118 said:
How about you sell something that works, the buyer recieves it and tells you it's great. Then over a fortnight later tell you it doesn't work and they want their money back. Would you happily pay up for something the buyer has previously been happy with?

No, I'd be miffed, but the problem is it's entirely feasible the buyer is telling the truth - becuase the pins are as we all know VERY fragile and he didnt put the protector on.

Dunks · 28 Dec 2007 at 00:20

It'd be fairly obvious if the pins were damaged due to the lack of protector.

Xenoxide · 28 Dec 2007 at 00:20

ste_bla said:
I wouldnt refund him,

However I hate people like you with regards to "Postal insurance was also offered in the listing for lost/breakages of goods but was not purchased." its your job to get the item to the buyers place in one piece, even if they didnt buy insurance/recorded delivery its your problem not the buyers! A little off topic (as it doesnt seem to be a postal issue) but sorry annoys me so much .

Don't agree with that at all. If you package it as best you can but the postal company drops it down a flight of 30 steps on the way to the destination then it's still your fault?

That's what postal insurance is for, so that if the mail company does screw up you can get compensation. Why should the sender have to be out of pocket if the mail company cant look after stuff that's put in their care?

Sorry, had to reply lol. As for the original topic, even without the pin protector, did you package it well? Was there any way something could get through the packaging to bend the pins?

Regardless, you stated in your auction there's no refunds given. Therefore give no refund. But put in that claim with Royal Mail anyway to try and get him the £35 back.

[TW]Fox · 28 Dec 2007 at 00:24

Xenoxide said:
Don't agree with that at all. If you package it as best you can but the postal company drops it down a flight of 30 steps on the way to the destination then it's still your fault?

Yes - becuase legally speaking, the contract for the delivery of the item is between the seller and the postal company and NOT the buyer and the postal company. It is the sellers responsibility to ensure it reaches its destiniation right down to their choice of postal supplier.

That's what postal insurance is for, so that if the mail company does screw up you can get compensation. Why should the sender have to be out of pocket if the mail company cant look after stuff that's put in their care?

Becuase thats life. If you bought something from an online retailer you'd logically hold them responsible for the item arriving with you in one peice. Ebay is the same.

SB118 · 28 Dec 2007 at 00:24

[TW]Fox;10762281 said:
No, I'd be miffed, but the problem is it's entirely feasible the buyer is telling the truth - becuase the pins are as we all know VERY fragile and he didnt put the protector on.

So you'd pay up? Even though there is an even chance the guy has broken it himself, having been happy with it for over a fortnight? And left feedback to that effect.

ste_bla · 28 Dec 2007 at 00:29

Xenoxide said:
Don't agree with that at all. If you package it as best you can but the postal company drops it down a flight of 30 steps on the way to the destination then it's still your fault?..

a) The seller has the contract with the postal company not the buyer, so yes it is the sellers problem

b) if OCUK sent you a computer which broke in transit and they said "sorry we didnt offer insurance it was working when we sent item its your problem no returns" that would be okay with you?

SB118 said:
So you'd pay up? Even though there is an even chance the guy has broken it himself, having been happy with it for over a fortnight? And left feedback to that effect.

The post that fox was replying to had nothing to do with this particular issue it was a rant of mine instead!

Dark_Angel · 28 Dec 2007 at 00:44

While I do agree it is harsh - I think the fact it took such a stupidly long time for the guy to claim the board was broke makes me think that the OP shouldn't refund.

After 2 days of owning new equipment like a motherboard and not upgrading I would be rocking back and forth to do it!

unwashed potato! · 28 Dec 2007 at 01:03

ste_bla said:
b) if OCUK sent you a computer which broke in transit and they said "sorry we didnt offer insurance it was working when we sent item its your problem no returns" that would be okay with you?

i wouldn't be happy with that but then if that was the case i'd have to except thats life and the gamble of buying online and never shop at ocuk again.

West · 28 Dec 2007 at 01:14

No, no and no again.. he bodged it an he's trying to bend you over dude.

Xenoxide · 28 Dec 2007 at 01:23

ste_bla said:
b) if OCUK sent you a computer which broke in transit and they said "sorry we didnt offer insurance it was working when we sent item its your problem no returns" that would be okay with you?

The issue is not the fact that insurance wasn't offered, it's that the option was given but wasn't taken.

If I had bought stuff from OcUK and the postal company broke it while it was on my way, I'd do my damndest to get my money back from the postal company any way possible, but not from OcUK.

Cupra · 28 Dec 2007 at 01:31

if u got feedback dont refund

im in a simmlar thing atm i sold an 8800ultra on this forum and the bloke got it then he removed the waterblock to put the stock cooler on and broke something off it , now the card will only work in power saving mode and he wants a refund

i dont know what to do now i have howerver asked him to contact the company who make the card

also sold a moniter to someone who got it picked up and it got to him smashed and his postage didnt cover insurance

Cupra · 28 Dec 2007 at 01:32

Xenoxide said:
The issue is not the fact that insurance wasn't offered, it's that the option was given but wasn't taken.

If I had bought stuff from OcUK and the postal company broke it while it was on my way, I'd do my damndest to get my money back from the postal company any way possible, but not from OcUK.

the seller has to claim from the postal company not the buyer

SiriusB · 28 Dec 2007 at 01:57

Cupra said:
if u got feedback dont refund

im in a simmlar thing atm i sold an 8800ultra on this forum and the bloke got it then he removed the waterblock to put the stock cooler on and broke something off it , now the card will only work in power saving mode and he wants a refund i dont know what to do now i have howerver asked him to contact the company who make the card

also sold a moniter to someone who got it picked up and it got to him smashed and his postage didnt cover insurance

Tell him to kindly go jump.

He bought the card knowing it had a waterblock on it, and he made the decision to remove it. Therefore you are under absolutely no obligation to refund him.

If you bought a new GFX card from OcUK, tried to mod it and broke it, there is a good chance you would be told to sod off if you try and get a refund.

2StepSteve · 28 Dec 2007 at 02:19

Its dodgy selling something like a motherboard.. just like many PC bits, so many things could go wrong.. from it being bashed around in transit to the end person getting it out the anti static bag and not exactly treating it well.

Personally I don't think i'd ever sell a PC part, due to so many things that are likely to go wrong. Plain hassle and a headache if it does..

Xenoxide · 28 Dec 2007 at 02:41

Cupra said:
the seller has to claim from the postal company not the buyer

Which is fair enough, but either way the postal company should pay imo, not the seller.