Moral dilema. What would you do?

I've noticed a lot of e-tailers won't accept motherboards back unless they have the socket protector installed.

In this case the OP has sold a motherboard without the socket protector and this has likely been crushed or damaged in the post as they are extremely fragile.
 
Well if you know it was working fine and there were no bent pins when you sent it and you sent it off in it's box you are in the right... How could mobo pins have been damaged in transit in a well packaged box?

Unless there was a mighty great hole/dent in the box when he got it, which he should have advised you about anyway, and probably not gave you good feedback.
 
Be prepared for Paypal to find in the buyers favour and take the money from your Paypal account just like they do in 99% of these cases.
 
Skyfall said:
Well if you know it was working fine and there were no bent pins when you sent it and you sent it off in it's box you are in the right... How could mobo pins have been damaged in transit in a well packaged box?

Unless there was a mighty great hole/dent in the box when he got it, which he should have advised you about anyway, and probably not gave you good feedback.
Click to expand...

It sounds like it was packaged as well as it leaves the factory, but without the socket protector. The obvious conclusion from that is that it couldn't have possibly been damaged in transit, but if it comes with a socket protector when originally packaged, it must be there for a reason; companies don't like losing money for the sake of it.

Having seen the later replies from the buyer it does sound a little dodgy, but I wouldn't be at all surprised if PayPal sided with the buyer and you get a dodgy motherboard back and have to refund him.
 
Personally I would be asking what cpu's (ie socket and model numbers) were fitted as if you know he's fitted the wrong cpu's then thats good evidence that he could have broken the pins by using the wrong cpu.

However you do state in your sales pitch and the messages that theres no refund so technically the bloke doesn't have a leg to stand on against you if he went to paypal (doesn't mean they will not refund its paypal after all), there could be the arguement that it got damaged in the post but I would have thought that the buyer would have noticed/checked the pins as I checked the pins on my amd chips when I first got them knowing they are fragile.

So in conclusion, I would be waiting on paypal taking money (with you not receiving the old product back most likely, so the buyer has free motherboard) and asking more detailed questions so you can argue with paypal if they do refund him. Especially with the delay in finding an issue.
 
[TW]Fox;10762322 said:
Becuase thats life. If you bought something from an online retailer you'd logically hold them responsible for the item arriving with you in one peice. Ebay is the same.
Click to expand...

No it is not, buying 2nd hand good is 'buyer beware' the buyer is not covered by any acts and only the ebay policy. As he left positive feedback and left it such a long time he wouldnt stand a chance.
 
Shimmyhill said:
No it is not, buying 2nd hand good is 'buyer beware' the buyer is not covered by any acts and only the ebay policy. As he left positive feedback and left it such a long time he wouldnt stand a chance.
Click to expand...

Wrong.

Goods must match their description. That applies to both business sellers and private sellers. Satisfactory quality and fitness for purpose don't apply however.

Therefore if the motherboard was described as being working, as new condition or whatever, the buyer is expected to receive a board in this condition.

Since it may not have, he may be entitled to a refund.

Any damage during delivery is the sellers responsibility, not the buyers. Which makes sense since the seller makes the contract with the courier. When I sell on eBay I use 1st or 2nd class for items under £35 which means they're insured if anything happens. Anything over £35 goes special delivery which includes a higher insurance amount.

That said, I think on the circumstances, the buyer is lying so I wouldn't refund.
 
Jet said:
Wrong.

Goods must match their description. That applies to both business sellers and private sellers. Satisfactory quality and fitness for purpose don't apply however.

Therefore if the motherboard was described as being working, as new condition or whatever, the buyer is expected to receive a board in this condition.
.
Click to expand...

Its more complicated than that for 2nd hand goods, the act technically does apply but as you say only really covers the description of the goods. It is the buyers responsibility to prove the fault/damage but yes the seller has to make a claim to the courier. If the courier does not accept the damage was caused in delivery it is very hard to find the burden of proof and basically it is down to the individuals involved.

It is also hard to prove something you buy 2nd hand works hence 'buyer beware' but the big one here is the SOG has no effect if you caused the damage yourself (as the buyer) trying to prove or disprove this d get very hard

The other point is that if the buyer signed for the good the couriers will not even look at it as a damage claim, even putting 'untested' etc on the signing strip has no effect.
 
[TW]Fox;10762100 said:
You failed to package the item correctly, it is therefore your fault it is now damaged.
Click to expand...
Non sequitir. It's more than possible that the item arrived intact and the buyer subsequently damaged it. In this case, it is in no way whatsoever his fault that it is damaged, regardless of the inadequate packaging.

Whilst I agree with you that the pin protector is important and there for a reason, looking at the available evidence so far (and taking the OP's claims at face value), then the likelyhood of the pins being damaged in transit is very remote. If the CPU area was covered with an internal piece of cardboard then, assuming there was nothing loose rattling around twixt CPU socket and cardboard, there's no way anything could have "poked" into the socket and bent the pins. If there was any external damage severe enough to have made sufficient ingress to damage the pins then the buyer would have noticed this immediately and not left positive feedback.

When you also factor in that he claims to have fitted a 1.7Ghz Pentium CPU to the board, which will in no way fit, it's looking virtually certain that he damaged the board after receipt. If this is indeed the case, why should the buyer be compelled to refund him, simply because he failed to insert a piece of packing material which had no adverse effect whatsoever?
 
I've only read two thirds of this so apologies if I have missed something but if the product was shipped without the protector and subsequently arrived with damaged pins, would there not be any evidence on the packaging of abuse or damage? I imagine it would be hard to get that motherboard into a position where pins were bent without the box being bent/punctured as well.

Not sure whether that is of any use but its a thought.

Edit: Lol... just read the previous post :D sorry.
 
You must log in or register to reply here.
Back
Top Bottom