Moral dilema. What would you do?

No way would I refund. Too long after the sale and he already gave feedback. He obviously broke it himself - who in their right mind would leave feedback for something like a motherboard without testing it first :confused: He's even more of an idiot for buying something like a motherboard when the seller states "no refunds"........I certainly wouldn't! :eek:
 
I'd refuse it, he broke it, if I was him I'd try to fix it myself if the pins aren't broken yet, I've recovered a lot of boards by fixing the pins myself by bending them back, it requires a very good eyesight though and understanding how they bend when a cpu is inserted.

But anyways, refuse it, he obviously messed if up himself.
 
SiriusB said:
Cupra said:
if u got feedback dont refund

im in a simmlar thing atm i sold an 8800ultra on this forum and the bloke got it then he removed the waterblock to put the stock cooler on and broke something off it , now the card will only work in power saving mode and he wants a refund :( i dont know what to do now i have howerver asked him to contact the company who make the card

also sold a moniter to someone who got it picked up and it got to him smashed and his postage didnt cover insurance
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Tell him to kindly go jump.

He bought the card knowing it had a waterblock on it, and he made the decision to remove it. Therefore you are under absolutely no obligation to refund him.

If you bought a new GFX card from OcUK, tried to mod it and broke it, there is a good chance you would be told to sod off if you try and get a refund.
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cheers made me feel better
 
If he paid by PayPal and disagreed with your decision, and you are having a moral dilemma - tell him to try to make a claim regarding it with PayPal.

They'll get a mediator involved who will listen to both sides, speak to both sides and help with a conclusion.

If you aren't really having a moral dilemma, and just want people to tell you what you want to hear;

then <insert what you want to hear here>
 
Anyone on this thread saying the buyer is telling the truth are obviously idiots or are yet again trying to look like moral crusaders. :rolleyes:

The buyer left positive feedback saying "great product". A product that does not work would not be called "great". Simple as. Therefore, he broke it himself. That's a no brainer to me. :confused:

Tell him to sod off. Plain and simple.
 
Xenoxide said:
If I had bought stuff from OcUK and the postal company broke it while it was on my way, I'd do my damndest to get my money back from the postal company any way possible, but not from OcUK.
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You would fail as the postal company would ignore you as they have no contract of sale with you.
 
Phil99 said:
The Intel Core 2 Duo and Core Celeron both go down to 1.60GHz so he must have meant one of those two.
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However there are no LGA775 models at 1.7ghz, so assuming he hasn't made a typo (I would ask him to clarify the CPU he tried) then he has definitely messed it up himself.
 
Raikiri said:
However there are no LGA775 models at 1.7ghz, so assuming he hasn't made a typo (I would ask him to clarify the CPU he tried) then he has definitely messed it up himself.
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That's a point, it'd be pretty funny if he's tried putting a socket 478/423 chip in a Socket T motherboard :D I think a slight bit of pin damage would occur in that situation :p

Heofz said:
Anyone on this thread saying the buyer is telling the truth are obviously idiots or are yet again trying to look like moral crusaders. :rolleyes:
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How so? We've heard one side of the story first hand, where it's been made obvious that part of the packaging that should have been in place wasn't, and that there is reported damage on the part of the item that this is used to protect. The buyer was an idiot for posting +ve feedback as soon as they got the item, but it's perfectly possible that they have a valid case.
 
Perhaps try and get pictures of the CPU socket as well to try and have a look at any damage that may have been caused?

Sounds like he's probably forced the CPU in there the wrong way and thus is why it doesn't post!



M.
 
If this was me i certainly wouldn't refund. I have been through a similar situation with selling something that i knew was working and then 3 weeks later i received communication saying that it didn't work (after getting an intial email saying 'thanks, this is brilliant!').

The fact that positive feedback has already been left suggests that he was happy with the product. Ebay themselves say not to leave feedback until you have tested and inspected the item don't they? Feedback is there not only to give buyers and sellers a trust rating but to give leverage for the buyer over just this sort of problem. IMO, he has now lost this leverage. I would get exact details of what he did with the board from receipt up until contacting you. Especially regarding which processors he has tried to install.

He has 3 choices if he is serious about taking it further. Dispute with Ebay, Dispute with Paypal (if he payed that way) or extreme case Small Claims Court.
 
I hate to say it but he said he tried to get it to post - surely if it had bent pins the CPU wouldn't even fit on the board to start with and it would have been bloody obvious, no need for troubleshooting.

I would refund him, if it hadn't taken so long for him to get back to you about it. It's just that little bit too long now.
 
I'd personally give no refund based purely on his choice of language in his emails. Instantly sets off my scam alarm.

As far as morality is concerned, it all depends on whether you think he's telling the truth or not. You could always have him take a photo of the motherboard and the the 2 CPU's (one of which we don't think even fits). Tried to take a picture but wouldn't focus? Please.
 
Well thanks for all the feed back on this, a few mixed opinions all welcome.

Regarding it being packed well enough. It was in all it original packaging with the motherboard in a bubble rap anti static bag. The board was also protected with a shaped cardboard insert. Bubble rap was also laid in the box to stop all the accessories from rattling about that were in a separate compartment from the board. The Entire box was then raped in more bubble rap several layers deep. The whole thing was rapped in heavy thick plastic sheet with a sticker on the side the size of A4 saying “Fragile”.

Regarding waxapple post about moral dilemma or is this post here to hear just what I want to. The answer to that is no, it’s a genuine headache for me.

I wouldn’t like it if I was in his situation if genuine but also I’m confronted with the fact I know now he is lying about certain things and also things he has said make me believe he is not genuine. My grammar isn’t the best but his suggest to me he is very young and not as qualified as he makes out. The original post is a copy and paste of his exact words.

He has since made threats of starting a dispute which he has now done in which he states that he didn’t receive the item until the 21st so he couldn’t test it sooner. I can see for myself from the tracking number what day it was delivered. He has said this is a shame because this is the board he wanted but now says it was a present for someone. Another reason why he couldn’t test it sooner.

I have offered to try and claim for him and asked for picture of the suspected damage to help me to do this but his response is to start a dispute.

I would be interested if anyone could confirm this processor socket style he mentions using.
Got to go and give my version of things to that now in paypal.
 
Sounds like you've got a good argument then, if he's now changing his story. Make sure you know when and what he said, so you can easily put forward about him changing his mind. Has he given you any photos yet?
 
YZFAndy said:
Well thanks for all the feed back on this, a few mixed opinions all welcome.

Regarding it being packed well enough. It was in all it original packaging with the motherboard in a bubble rap anti static bag. The board was also protected with a shaped cardboard insert. Bubble rap was also laid in the box to stop all the accessories from rattling about that were in a separate compartment from the board. The Entire box was then raped in more bubble rap several layers deep. The whole thing was rapped in heavy thick plastic sheet with a sticker on the side the size of A4 saying “Fragile”.

Regarding waxapple post about moral dilemma or is this post here to hear just what I want to. The answer to that is no, it’s a genuine headache for me.

I wouldn’t like it if I was in his situation if genuine but also I’m confronted with the fact I know now he is lying about certain things and also things he has said make me believe he is not genuine. My grammar isn’t the best but his suggest to me he is very young and not as qualified as he makes out. The original post is a copy and paste of his exact words.

He has since made threats of starting a dispute which he has now done in which he states that he didn’t receive the item until the 21st so he couldn’t test it sooner. I can see for myself from the tracking number what day it was delivered. He has said this is a shame because this is the board he wanted but now says it was a present for someone. Another reason why he couldn’t test it sooner.

I have offered to try and claim for him and asked for picture of the suspected damage to help me to do this but his response is to start a dispute.

I would be interested if anyone could confirm this processor socket style he mentions using.
Got to go and give my version of things to that now in paypal.
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Sorry bud, but in general PayPal side with the buyer. I will be very surprised if they don't:(
 
[TW]Fox;10763051 said:
You would fail as the postal company would ignore you as they have no contract of sale with you.
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Which is a fair point as I mentioned before, but I would also expect OcUK to pursue the postal company to get my money back.

Either way I would not expect the seller to be out of pocket, I would expect to get the money back from the postal company as they are the ones who broke it.
 
Ok, Pay pal dispute starts. So far it reads

Him
From Buyer: John Lindsay on 28/12/2007 08:04 GMT
Received item around 21st December and did not try till 26th December as was Christmas present.When tried I found it would not work and therefore is faulty.Would like to return for full refund.

ME
Please can you provide me with pictures of the suspected damage so I can claim from postal services as previously offered?
Also can you provide me details of the processor you have tried in this board, a Core2Duo and a Pentium 1.7 Gig as of previous contact from you? One of which I’m not familiar with as being socket 775pga compatible.

My main reason for feeling a dispute is necessary and that a Paypal mediator is required is for the fact that you left me positive feed back in eBay stating
“Great Product,First Class E-Bayer.A+++++++++++++++++++ “.
For me that suggest that the product was tried and in good working order.

Also feed back and parcel tracking number indicate item had been delivered before the 21st of this month.
 
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