Man of Honour
Hmm. Have you been to a restaurant before?
Most ridiculous lack of customer service you've encountered?
- Thread starter Angilion
- Start date
Hmm. Have you been to a restaurant before?
Soldato
No, not 'nuff said'. Sky get one mention in the whole thread. What happened?
Soldato
Noticed a few OcUK issues from other posters here, so here's mine. Bearing in mind that it was only 1 bad experience, back in 2006 but it was costly. This involved a spec-me thread for a Pentium D Shuttle build. Got the green light there, so I ordered the parts. Everything fitted ok but no POST. The OcUK warranty back then stated that any Shuttle parts had to go to Enta Group. Enta confirmed my non-POST and said that it was the CPU. So I RMA'd the CPU back to OcUK, this turned out not to be faulty, so I was stuck with a non-POSTing build and no still resolution to the problem. Ended up having to buy a normal ATX form factor board and case to complete the build, so it was an expensive exercise overall. All of my other OcUK builds and OcUK own-builds have been spot on though and had excellent pre-sales and after-sales service since 2006.
Paypal - useless. Had my account frozen in 2009 because I passed the lifetime income limit of £1700. Bear in mind that I've already had the account for 8 years, so ~£200 in sales per year over 8 years isn't exactly money laundering is it? They asked me to send in more ID then when applying for a bloody passport ffs! Took 6 weeks to get my PP account unfrozen. Even my passport renewal this year was turned around in 2 only weeks!
NTL, or 'ScumTL' before it became Virgin. Dreadful tech support and even their pre-sales. I remember being on hold 30 minutes at a time, several times just in order to become a customer. Glad that Virgin took over them.
Paypal - useless. Had my account frozen in 2009 because I passed the lifetime income limit of £1700. Bear in mind that I've already had the account for 8 years, so ~£200 in sales per year over 8 years isn't exactly money laundering is it? They asked me to send in more ID then when applying for a bloody passport ffs! Took 6 weeks to get my PP account unfrozen. Even my passport renewal this year was turned around in 2 only weeks!
NTL, or 'ScumTL' before it became Virgin. Dreadful tech support and even their pre-sales. I remember being on hold 30 minutes at a time, several times just in order to become a customer. Glad that Virgin took over them.
Associate
got to be Barclays, with their indian customer services
Tesco self service tills - rang thru 100 quids worth of stuff, including alcohol, attempt to pay and get the usual age related prompt. Woman supervising is too busy gossiping and serving mates. I wait 5 minutes then leave & head to Lidl and get practically the same shop fur 60 quid.
Soldato
The service inside the bank isn't much better.
I got ****** around for two weeks when trying to open an account.
The best and final bit was when I went in to the a major branch in central London at friday lunchtime only to be told by the customer service automaton that too many staff were on lunchbreak, so there was nobody to process my application and I should come back on monday...
Lunchtime in the city. That's when they need all their bloody staff to be there ffs...
This is after they screwed up my application twice by not filling in the forms properly before sending them to head office.
Natwest now and no probs.
Associate
Recently quit a part-time job working the phones for them. What was your issue?
You called AVG? lol
Man of Honour
No neverI stand by my question?
Customer service at restaurants starts long before the food goes in to your mouth.
The guy at the front desk type thing was totally not interested, we had to go out of our way to get his attention as he wouldn't have noticed us otherwise. We were lead to a terrible table near the toilets so asked to move, there was craploads of other seating available but they gave us a really weird look and very bluntly said no. We still had our coats on, standing there looking at each other a bit bemused about the whole situation when they started asking us what we wanted to drink.
It was accompanied by a very clear "You're such a pain in the ass" attitude from the staff. Not welcoming whatsoever.
Is that clear enough for you? Do you think that I should have ordered and eaten a full meal to properly assess the customer service?
DVLA, not sure if it's poor customer service or just pure incompetence.
When I was trying to get my provisional drivers license application extended (I'm a late learner) while I was waiting for my passport to be renewed. I called them ahead of time to get it extended, was told no problem etc.
A week later, I find that my application had been sent back to me because it had it expired, I call them up and ask what's happening.
They say that yes, they can see that I called to ask for my application to be extended, but the person who was doing my application hadn't bothered to check.
No help from that point on, my only option was get a new form, and start from scratch again.
Then later in the year, me and my family had to deal with them again regarding my dad. He was due to have a major operation that would mean that he would lose his license until a doctor cleared him to drive.
Unfortunately complications arose and he had to have an emergency operation weeks ahead of the appointed date.
After he had recovered and was given the all clear to drive again, about a week later we get a letter from the DVLA saying that his license had been revoked, because of his upcoming operation.
We check with out doctors, who say that they sent a letter to the DVLA explaining that he had his operation early, but was fit to drive now.
After calls to the DVLA, we find out, that they had indeed receiver the letter, but there was a mistake and no one entered it into their records. After weeks of pestering with phone calls, my dad received his license back over 6 weeks later.
When I was trying to get my provisional drivers license application extended (I'm a late learner) while I was waiting for my passport to be renewed. I called them ahead of time to get it extended, was told no problem etc.
A week later, I find that my application had been sent back to me because it had it expired, I call them up and ask what's happening.
They say that yes, they can see that I called to ask for my application to be extended, but the person who was doing my application hadn't bothered to check.
No help from that point on, my only option was get a new form, and start from scratch again.
Then later in the year, me and my family had to deal with them again regarding my dad. He was due to have a major operation that would mean that he would lose his license until a doctor cleared him to drive.
Unfortunately complications arose and he had to have an emergency operation weeks ahead of the appointed date.
After he had recovered and was given the all clear to drive again, about a week later we get a letter from the DVLA saying that his license had been revoked, because of his upcoming operation.
We check with out doctors, who say that they sent a letter to the DVLA explaining that he had his operation early, but was fit to drive now.
After calls to the DVLA, we find out, that they had indeed receiver the letter, but there was a mistake and no one entered it into their records. After weeks of pestering with phone calls, my dad received his license back over 6 weeks later.
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Soldato
BT
By a long shot !
Moved house 5 weeks ago and went through their (house move) website 2 weeks prior to our house move. Filled in all the details and made sure everything was in order.
2 days before the move - contacted them again to make sure everything was in order. They said all was OK and ready to go.
Come the day of the move - no phone or internet. 2 days later - still no phone or internet.
Phone them to find out whats up - they say there was never any active BT line at this new addres (even though i know the previous owner - and have her BT number - and had already checked with her to see if she had BT and a BT box in her house) - they want £150 for a new line and i've lost my old number and the Broadband contract i have had for the last 7 years.
After another 6 calls - eventually getting to their complaints dept. I tell them that i'm not happy and am cancelling the lot. They then agree to give me a new phone line free of charge (with a new number i don't want - and a new 18 month contract i don't want) - I ended up eventually getting my old number back 3 days ago - exactly 5 weeks after i actually moved house.
I wasted £37 on my mobile calling them - and a total of 18 calls - most of them on hold and a complete waste of my time. Out of 18 calls - 2 were connected to British call centres and were dealt with relatively easily. The rest were dealt with in Mumbai - which is OK when it works - but the majority of the time with cases like this - it doesn't.
I had one Mumbai operator who blatently refused to do anything I asked - he actually kept repeating the stuff I requested and doing nothing about it (probably the most annoying thing i have ever encountered on a phone service) - if i had recorded it - it would have been a youtube sensation
But - there you go.
They also told the new owner of my old house exactly the same thing - saying to her there was never any active BT line at my old address (which had a BT line for 12 years) - they eventually backed down and agreed there was and re-imbursed her the £150 new connection fee also.
To cut a very long story short. There wasn't anything stressful about the house moving - apart from the BT stuff.
As I stated to their complaints division. I have paid them over £7000 over the last 12 years or so - for broadband and phone services
They have done virtually nothing for me - i've received nothing off them apart from the upkeep of a copper line.
To top it off - I have phoned them 3 times in 12 years - each time to complain about something they have done ( in 2006 I called about a double DD they took out - they said they would give me a free month - they NEVER bothered - In 2010 I phoned up to ask them to stop calling me to sell Infinity as I work shifts - They NEVER stopped calling and i ended up pulling my phone out when I slept)
So am I satisfied with my £7000+ outlay ?
Well I don't really have any other choice - same as the rest of the UK who relies on the monopoly infrastructure.
I could go on - but they are just shocking.
By a long shot !
Moved house 5 weeks ago and went through their (house move) website 2 weeks prior to our house move. Filled in all the details and made sure everything was in order.
2 days before the move - contacted them again to make sure everything was in order. They said all was OK and ready to go.
Come the day of the move - no phone or internet. 2 days later - still no phone or internet.
Phone them to find out whats up - they say there was never any active BT line at this new addres (even though i know the previous owner - and have her BT number - and had already checked with her to see if she had BT and a BT box in her house) - they want £150 for a new line and i've lost my old number and the Broadband contract i have had for the last 7 years.
After another 6 calls - eventually getting to their complaints dept. I tell them that i'm not happy and am cancelling the lot. They then agree to give me a new phone line free of charge (with a new number i don't want - and a new 18 month contract i don't want) - I ended up eventually getting my old number back 3 days ago - exactly 5 weeks after i actually moved house.
I wasted £37 on my mobile calling them - and a total of 18 calls - most of them on hold and a complete waste of my time. Out of 18 calls - 2 were connected to British call centres and were dealt with relatively easily. The rest were dealt with in Mumbai - which is OK when it works - but the majority of the time with cases like this - it doesn't.
I had one Mumbai operator who blatently refused to do anything I asked - he actually kept repeating the stuff I requested and doing nothing about it (probably the most annoying thing i have ever encountered on a phone service) - if i had recorded it - it would have been a youtube sensation
But - there you go.They also told the new owner of my old house exactly the same thing - saying to her there was never any active BT line at my old address (which had a BT line for 12 years) - they eventually backed down and agreed there was and re-imbursed her the £150 new connection fee also.
To cut a very long story short. There wasn't anything stressful about the house moving - apart from the BT stuff.
As I stated to their complaints division. I have paid them over £7000 over the last 12 years or so - for broadband and phone services
They have done virtually nothing for me - i've received nothing off them apart from the upkeep of a copper line. To top it off - I have phoned them 3 times in 12 years - each time to complain about something they have done ( in 2006 I called about a double DD they took out - they said they would give me a free month - they NEVER bothered - In 2010 I phoned up to ask them to stop calling me to sell Infinity as I work shifts - They NEVER stopped calling and i ended up pulling my phone out when I slept)
So am I satisfied with my £7000+ outlay ?
Well I don't really have any other choice - same as the rest of the UK who relies on the monopoly infrastructure.
I could go on - but they are just shocking.
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Premier Inn, booked, paid and had confirmation for rooms in advance and called the hotel to say I would be late maybe 10.30pm. Turned up with my Family only to find out they had given the rooms to someone else. The only explanation they come up with was I was too late for the room I had booked and paid for.
I was livid, complained bitterly all i got one my money back and money off voucher for another room. Never going back, I tore up the voucher and sent it back to Premier Inn customer services.
I was livid, complained bitterly all i got one my money back and money off voucher for another room. Never going back, I tore up the voucher and sent it back to Premier Inn customer services.
Pretty much all bars in the UK.
Really wish we had table service over here like they do all over Europe, you get so much better service and as you need a table the places never get crammed full either.
Never had much trouble with phone helplines, although Sky were pretty useless until they put me through to cancellations when suddenly they could sort everything out at no cost. Weird that...
Really wish we had table service over here like they do all over Europe, you get so much better service and as you need a table the places never get crammed full either.
Never had much trouble with phone helplines, although Sky were pretty useless until they put me through to cancellations when suddenly they could sort everything out at no cost. Weird that...
Bt seems to be popular, I was moving house and 4 days before I moved my phone line stopped working. You know what it is like, you have sold you house and you need to phone the bank, the solicitor, the estate agent, the moving firm etc. Called BT on my mobile passed from one department to another had to repeat what was happening to 5 different people. Took an hour to get the bottom of it, the guy who bought my house phoned bt got my phone disconnected so he could then get his own number transferred.
I was livid, I demanded my phone line up and running again only to be told the account is no longer in my name.
I was livid, I demanded my phone line up and running again only to be told the account is no longer in my name.
Soldato