Most ridiculous lack of customer service you've encountered?

SilverTongue said:
You do realise they will have log-ons for the tills, and can probably only be logged onto one at a time, and due to the fact there was a transaction being processed at the time he couldn't log off of one to log on to another don't you?

When working on a till there is nothing worse than some know-it-all thinking they are being clever by shouting things like that out.
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but why didnt the checkout guy call somone else to help with the aisle of people waiting to be served? the guy on the till was obv a moron
 
If you ask my fiancée's little boy, he'll tell you McDonald's. He'd been taken out for a treat and was allowed a choc chip muffin for dessert. Everything duly ordered and paid for, he was driven back to his nan's only to discover that the staff hadn't put the muffin in the bag. Cue rage face!...

He's spent the last week telling anyone and everyone who'll listen that McDonald's are morons, and that they ruined his meal. If you ask him outright, 'What kind of people work at McDonald's?' he replies, in all seriousness and with a lamentable expression on his face, 'Dumb ones'.

He's six, but he's right. :p
 
Zefan said:
It's Sports Direct, what do you expect :p?!
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Lol that's very true.

My worst experience was in Sainsbury.

I'm 22 but look about 16/17 so I expect to be asked for I.d but this baker in Sainsbury took the ****.
I had a couple of bottles in my hand and went to get a basket from the tills so I could get more. A baker was walking past the till and barked out "your not buying that are you?" I just looked at him weird because it was such a blatantly stupid question. He then asked for my I.d in a really aggressive manner and when I showed him he stood there for about 10sec checking it, obviously wasn't to bright. He then gave me back my license and abduction stood there looking at me. I said to him "can I go now? He then walked off and I said ashore loud enough for him to hear me.
 
I'm pretty sure I've mentioned it before but Santander is my worst customer service experience. They kept sending my bank cards to an old address despite sending my statements to the correct address and I spent a lot of time going into my local branch to explain and ringing up customer services trying to get them to update the address for the bank card - fair enough, it's perhaps not obvious why depending on the system but something is clearly not right. All of this would be somewhat irritating but what finally tipped me over the edge was going into the branch for what seemed like the dozenth time and explaining the problem yet again only for the chap behind the desk to suggest that I was essentially faking it and the card was in fact going to my current address - this despite the letter showing that the card had been delivered to my old address.

At this point I decided Santander weren't worth my time or effort and I started a new bank account the next day. I don't care what you think of the customer but if they're presenting a reasonable story then telling them that you think they're lying is terrible customer service. I still don't have a new bank card from Santander but it's not worth the hassle any more - the only pity for me is that their online banking is probably that bit easier to use than my current bank.
 
British Gas. They are total bell ends

In our old house we received post to the front door (it was split into 3 separate addresses and we entered through the back door [no jokes!])

Anyway, bills went to the front door and we did not see them.

One day I got home from work and a guy over the road said "mate, British Gas were here this morning drilling off your security gate and breaking in" They had drilled our gate off, changed the locks on the gate and main door turned the gas off and fitted a metre.

It was about 19:30 and we couldnt get into the house, I called them and they said to go to the local police station who would have keys. We walked there and they didnt know what we were talking about. After many calls we found out the company they used and called them back to break us in. The price to get us back into our house through the gate came to about £550. We owed british gas something like £250

After many long and annoying phone calls they paid for cost of the doors and lock smith

So glad we just pay the landlord now and dont have to deal with idiots like these - I think the most annoying part is they dont seem to keep a record of what you have said to them, so each time you call or speak to someone else you have to explain everything again. I did eventually get a direct number for a team who were a bit more useful but this took at least 20 calls
 
I decided to preorder a PS Vita through the Gunwharf HMV in Portsmouth. It wasn't the best deal around but I knew I couldn't rely on deliveries of any kind if I wanted to get it anywhere near release day. I paid for it in full when I preordered, even though the stupid **** wouldn't let me hold a game with it as apparently it was unfair on everyone else(the deal was Vita with free Uncharted or FIFA). Technically I already paid for the game with the console but I had to go and I couldn't be bothered to argue with the idiot.

Fast Forward to 2 days after release, at this point im still in the Navy and the ship has just come into Portsmouth. I'm duty weekend so I can't leave the ship and it's sailing first thing Monday for 2 weeks so I get someone to cover me for an hour while I pick the console up, he owes me a favour so I don't feel bad about asking.

I rush off the ship and head to the store and find out that someone has sold the console I ALREADY PAID FOR to someone else despite there being a note on it saying that I would pick it up a few days late. The member of staff tries to source another Vita but they're all gone, he then rings the other HMV and it seems they have some in stock. So I run down to the Commercial Road HMV and get picked up for not wearing my beret while i'm running as I'm still in rig :p. Although they have the console, they don't have Uncharted. So after another 10 minutes or faffing around they ring the other store and have them put the game aside, cue me running back to the Gunwharf HMV.

I didn't see the same guy this time as I think he ran off into the stock room to hide but I did manage to collect the game. What should have been a simple pickup instead took up 70 minutes of my time correcting other peoples mistakes. I didn't kick up any fuss for them being so useless as I needed to back to the ship as I was already taking longer than I said I would.

I preordered to avoid the hassle, not create more for myself.....
 
A certain company that sells holidays who I will expose once I get back from Egypt. I'm already crafting a stinging letter of criticism I'm publishing on every holiday orientated website I can find along with copies to various newspapers. I don't expect anything to come of it, but I just want them to see the attachments to the newspapers. Biggest bunch of useless A-holes I've ever encountered that's left me believing that a holiday salesman is where you end up if you've failed at just about everything else in life, including a Tesco security guard, bin man or toilet cleaner at music festivals.

It has taken me literally TEN phonce calls, various emails and shouting to get a simple surname correction on my girlfriend's plane ticket. Then the hotel was booked wrong. Then we got the wrong flights even though I explicitly emailed all our details through to this inept ape I was talking to. I realised within 2min of talking to him that he was completely inadequate to do anything right so I literally spelled it out to him on an email before anything was booked. He's only gone and gotten everything wrong. Then his even more useless manager, a woman I can just tell is fat and stupid at 'Hello', wanted to charge me to fix THEIR mistakes. Oh, I was also overcharged for my booking.

From now on I don't care if I pay 10k for a weekend in Greece, as long as I get to deal with a reputable company that don't employ ***** they rounded up on street corners.
 
npower are great. Im still waiting for their system to update so I can get a bill from a student house. Its only been 7 years :D Mybe OCUK could sell them some more up to date kit
 
British Telecom.

They messed up my BT Infinity order so badly that I was left without any broadband at all. My biggest problem with them is that you get sent around the houses and you end up having to explain your problem to about half a dozen different people. Everyone said sorry but that word loses all meaning after you've heard it so many times and your problem still hasn't been resolved.

And what did they offer for me as compensation for the 20+ calls I had to make to sort things out, for overcharging me and for knocking my broadband out completely? One week of free service. :mad:
 
By far and away the worst service I had was in a restaurant (Chiquotos) where we went in, waited 10 mins to be seated even though there were plenty of staff and relatively few customers.

Waited another 10 mins to have our order taken.

Noticed other people arriving and having their orders taken after we'd been sitting some time, and then having their food arrive before ours. Looked quite similar to what we ordered...

Eventually after waiting an hour and a half for the food I called one of the staff over and expressed my... dissatisfaction. They made some bull crap excuse about the chefs having changed over and apologised. They then tried to argue however about people coming in after myself and being served beforehand. Well at this I blew up as the staff were accusing me of lying. Luckily when you get assigned a table a time-stamp is placed on your receipt so I got them to print mine and one of the other tables that had eaten, paid and left. Needless to say I was right. Asked to see the manager (whom I'd seen wandering about) but apparently he was no longer in...

Ate my food (which was rather nice) got up. Walked out. As I was leaving someone came and told me i'd have to pay, i suggested that i'd charge them in return for my wasted time. They walked off sheepishly.

Needless to say i've never been back.
 
Hmm.

Based on things so far:

Asus, have legendarily bad customer service.
I'm hoping my 480 never fails. Or if it does, I'm not even sure I'll bother contacting Asus. If it's still in warranty I'll be harassing 5UB no end to sort it out.

I've never actually had an issue with BT. I've had to phone them up a couple of times, and so long as you know how to get through to the right people they've seemed great at sorting stuff out. Will be interesting to see next year though as I'd quite like to go Infinity...

I've had a couple of poor services from the odd restaurant or two, but they've not been bad consistently.

kd
 
Dis86 said:
By far and away the worst service I had was in a restaurant (Chiquotos) where we went in, waited 10 mins to be seated even though there were plenty of staff and relatively few customers.

Waited another 10 mins to have our order taken.

Noticed other people arriving and having their orders taken after we'd been sitting some time, and then having their food arrive before ours. Looked quite similar to what we ordered...

Eventually after waiting an hour and a half for the food I called one of the staff over and expressed my... dissatisfaction. They made some bull crap excuse about the chefs having changed over and apologised. They then tried to argue however about people coming in after myself and being served beforehand. Well at this I blew up as the staff were accusing me of lying. Luckily when you get assigned a table a time-stamp is placed on your receipt so I got them to print mine and one of the other tables that had eaten, paid and left. Needless to say I was right. Asked to see the manager (whom I'd seen wandering about) but apparently he was no longer in...

Ate my food (which was rather nice) got up. Walked out. As I was leaving someone came and told me i'd have to pay, i suggested that i'd charge them in return for my wasted time. They walked off sheepishly.

Needless to say i've never been back.
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Yea they're terrible. I used to go quite often at one point and got to know a few waiters there so was served promptly. But still, every time I walked in I had to point at one,catch his/her eye, and beckon them over for just in case.

I've really stopped wondering why so many people in the UK is unemployed, it's because a large majority of them are completely unemployable. No skills, no intelligence, no knowledge, no discipline, no education and zero common sense. Chuck a menial job their way and they completely **** it up too. It's definitely God's plan for me to spend a bit of time with every stupid person on this planet.
 
Orange.... because they are consistently terrible from selling the phone to even remembering what they sold you, or sorting issues out. (excluding the issues I had with disconnecting). Having to wait 25+ minutes just to talk to someone almost every time.

BT.. but only when getting a foreign call centre who can only follow scripts.

Three mobile: Blatant lying.

CityLink... TOTALLY shocking service and outright lying, with multiple deliveries and multiple addresses.

POSITIVE Customer Service.
Best of the bunch so far: Vodaphone. Sorted out any issues promptly and politely.
Chinese Ebayers... even if they screw up, they sort it out lol. (except one of them).
OcUK.... sorry bit of smoke blowing here... but never had an issue.. always been top notch.
OH.. and I forgot 'SpecialTech'> They even supplied a copy of a receipt for me almost four years later within a day. (Will remove if this is against the rules).
 
NZXT, took me 8 months to finally get a replacement fan controller and side panel for a Phantom 410.

They never replied to emails, phone calls or forum posts. Complete lack of communication.

Took me 7 months to finally get a reply at all.
 
The sad thing is, because the general standard of customer service is so poor these days, people feel they have to make a fuss and get angry to get adequate customer service. As someone that works for a company that feels we treat customers the right way, it's frustrating when you want to fix something for someone, only for them to be rude and aggressive in their tone because they feel that's what they need to do to get something done.
 
daz said:
The sad thing is, because the general standard of customer service is so poor these days, people feel they have to make a fuss and get angry to get adequate customer service. As someone that works for a company that feels we treat customers the right way, it's frustrating when you want to fix something for someone, only for them to be rude and aggressive in their tone because they feel that's what they need to do to get something done.
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There's only three companies I've never had to be aggressive with to get things done. The rainforest, OcUK and Logitech. All three have replaced broken items within a few days.
 
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