MSI Optix MAG271CQR - Brief Review

bazman25 · 10 Jul 2019 at 12:00

superleeds27 said:
@bazman25

Not sure if you've heard anything?

A company called D&J Henry got in touch with me and told me they'd be dealing with it on behalf of MSI. Said they'd said a blue bag for the monitor box to go in.

It's turned up and the bag is about half the size of what's needed! -_-

I did question if the bag would be big enough and was told it should be!

yeah i had a call monday morning they have told me the same but havnt recieved the bag yet.

oh will just have to send without a bag i suppose..

superleeds27 · 10 Jul 2019 at 13:53

bazman25 said:
yeah i had a call monday morning they have told me the same but havnt recieved the bag yet.

oh will just have to send without a bag i suppose..

They've now asked me to bag it myself! Bin bag job i think.

Turning out to be a right hassle haha!

bazman25 · 10 Jul 2019 at 14:06

superleeds27 said:
They've now asked me to bag it myself! Bin bag job i think.

Turning out to be a right hassle haha!

lol yea i just got mine.. the bag is big enough to fit the monitor pannel but without the box!

superleeds27 · 10 Jul 2019 at 14:58

bazman25 said:
lol yea i just got mine.. the bag is big enough to fit the monitor pannel but without the box!

Yeah exactly.

They told me a bin bag should be okay, well two of them.

Booked in for collection on Friday.

They also asked me to video/Photograph the fault? Had to explain there isn't a fault and the FW just needs updating

bazman25 · 11 Jul 2019 at 11:04

superleeds27 said:
Yeah exactly.

They told me a bin bag should be okay, well two of them.

Booked in for collection on Friday.

They also asked me to video/Photograph the fault? Had to explain there isn't a fault and the FW just needs updating

oh dear i dont have much faith with this company! maybe leave a sticky note on the screen saying the FW needs updating

superleeds27 · 11 Jul 2019 at 19:35

bazman25 said:
oh dear i dont have much faith with this company! maybe leave a sticky note on the screen saying the FW needs updating

Hmm.

I've photographed the monitor before boxing it up too. Just incase it comes back marked!

Had to set my old Dell 2515h up. Feels so weird not having the curve. The colours do seem a bit more richer on the Dell but, IPS ain't it so, it's to be expected!

superleeds27 · 17 Jul 2019 at 15:22

@bazman25

Being shipped back today via DPD so should be here tomorrow.

bazman25 · 17 Jul 2019 at 17:59

superleeds27 said:
@bazman25

Being shipped back today via DPD so should be here tomorrow.

wow that was quick! fingers crossed the banding is fixed mines getting picked up on friday.

quick question did you send the stand and leads as well?

superleeds27 · 17 Jul 2019 at 18:27

bazman25 said:
wow that was quick! fingers crossed the banding is fixed mines getting picked up on friday.

quick question did you send the stand and leads as well?

Yeah, thankfully. At least if it ever needs doing again it's not too much hassle.

I packed everything up with it yeah, once I figured out what went where etc!

bazman25 · 17 Jul 2019 at 18:48

superleeds27 said:
Yeah, thankfully. At least if it ever needs doing again it's not too much hassle.

I packed everything up with it yeah, once I figured out what went where etc!

yea bit of a nightmare getting it packed up! just glad i kept the box

superleeds27 · 18 Jul 2019 at 13:51

bazman25 said:
yea bit of a nightmare getting it packed up! just glad i kept the box

So it's back and they've only updated it to V11.

Came back with no 'Protective Cover' either, just the box with a sticker on which i'm not too happy with, considering their new 'Process' insists it's wrapped before you post it.

Noticed a few light scuff/scratch marks on the back that weren't there when i sent it either.

bazman25 · 18 Jul 2019 at 15:09

superleeds27 said:
So it's back and they've only updated it to V11.

Came back with no 'Protective Cover' either, just the box with a sticker on which i'm not too happy with, considering their new 'Process' insists it's wrapped before you post it.

Noticed a few light scuff/scratch marks on the back that weren't there when i sent it either.

oh thats not good its kind of put me off sending mine back so whats the V11 firmware? does that not solve the color banding?

superleeds27 · 18 Jul 2019 at 15:57

bazman25 said:
oh thats not good its kind of put me off sending mine back so whats the V11 firmware? does that not solve the color banding?

V11 banding isn't as bad as V7. (Thats the only upside of this haha)

But if they issued V13 that specifically fixes banding, then there must still be issues in 11. Plus im not sure what else has changed between 11 and 13.

bazman25 · 18 Jul 2019 at 16:01

superleeds27 said:
V11 banding isn't as bad as V7. (Thats the only upside of this haha)

But if they issued V13 that specifically fixes banding, then there must still be issues in 11. Plus im not sure what else has changed between 11 and 13.

ok thanks i might leave a note telling them to update to v13 then i bet MSI havent even realeased the v13 FW yet lol

superleeds27 · 18 Jul 2019 at 18:38

bazman25 said:
ok thanks i might leave a note telling them to update to v13 then i bet MSI havent even realeased the v13 FW yet lol

I'd told them in my job notes that it needed updating to V13 but they just ignored it?

Surely, you'd ask MSI or at least check you have the latest!

superleeds27 · 18 Jul 2019 at 20:57

Another review.

https://www.tomshardware.com/reviews/msi-optix-mag271cqr-144hz-curved-gaming-monitor,6213.html

superleeds27 · 19 Jul 2019 at 15:38

@bazman25

They've told me V11 was the latest they had, even though job notes mentioned V13
They say the marks weren't there when it left them. God knows.

I've asked them to pick it up on Monday. It's either them or shipping it off to Poland for MSI to do.

So hopefully, you should have V13 when you get it back!

bazman25 · 19 Jul 2019 at 16:06

superleeds27 said:
@bazman25

They've told me V11 was the latest they had, even though job notes mentioned V13
They say the marks weren't there when it left them. God knows.

I've asked them to pick it up on Monday. It's either them or shipping it off to Poland for MSI to do.

So hopefully, you should have V13 when you get it back!

I bet they would say that... Mine got picked up today and I left a note in the box telling them to update to V13 fw so fingers crossed and you have mentioned it aswell so surely it will get done.
I just can't believe they don't put the fw on there website so we could do it ourselves they do it with motherboards!

superleeds27 · 20 Jul 2019 at 16:11

bazman25 said:
I bet they would say that... Mine got picked up today and I left a note in the box telling them to update to V13 fw so fingers crossed and you have mentioned it aswell so surely it will get done.
I just can't believe they don't put the fw on there website so we could do it ourselves they do it with motherboards!

Requires a special tool apparently?

All being well, you should get yours back with 13 on. I'll have to just send mine off again next week.

Should have a Colormunki arriving on Monday, so i can properly calibrate it (Found out that Spyders arent the best!)

superleeds27 · 23 Jul 2019 at 13:59

@bazman25

You heard anything back yet?

I emailed them Friday asking them to take it away and re-do it but they've basically ignored my emails.

I think once the LG reviews comes out, I'll jump ship if they're positive.