MSI Optix MAG271CQR - Brief Review

[bazman25]

@bazman25

You heard anything back yet?

I emailed them Friday asking them to take it away and re-do it but they've basically ignored my emails.

I think once the LG reviews comes out, I'll jump ship if they're positive.

Yes it's getting delivered to me today very quick service but I'm not expecting it to be updated to V13 but we will see.
Maybe submit another RMA could try and contact MSI as well see what they say.
Yea I heard there was new LG s out be interesting to see what there like I'm gona stick with this one for now but I would have probably went for the LG if I would have known they were coming out.

 

[superleeds27]

Yes it's getting delivered to me today very quick service but I'm not expecting it to be updated to V13 but we will see.
Maybe submit another RMA could try and contact MSI as well see what they say.
Yea I heard there was new LG s out be interesting to see what there like I'm gona stick with this one for now but I would have probably went for the LG if I would have known they were coming out.

Yeah that is quick!

I had asked them to take it away again, they offered so I said yes. They've just ignored my emails? I've contacted MSI.

I've been in touch with the company I purchased it off and just told them I want a refund under the consumer rights act. Not fit for purpose.

It's gone away to be fixed, they claim it's fixed. It's not fixed.

Lost faith in both MSI and D&J Henry.

Let us know what happens when it's back with you!

 

[bazman25]

Yeah that is quick!

I had asked them to take it away again, they offered so I said yes. They've just ignored my emails? I've contacted MSI.

I've been in touch with the company I purchased it off and just told them I want a refund under the consumer rights act. Not fit for purpose.

It's gone away to be fixed, they claim it's fixed. It's not fixed.

Lost faith in both MSI and D&J Henry.

Let us know what happens when it's back with you!

so ive got it back and they have actually updated it to FW.013 i havent done too much testing on it but to me it does actually looks better ill try upload some pics

 

[superleeds27]

so ive got it back and they have actually updated it to FW.013 i havent done too much testing on it but to me it does actually looks better ill try upload some pics

At least they've actually managed to get something right eh!

Maybe try Eizo monitor test, lagom, the usual sorts of sites etc.

 

[bazman25]

At least they've actually managed to get something right eh!

Maybe try Eizo monitor test, lagom, the usual sorts of sites etc.

few pics of banding looks like its still there i think but the colours do look a bit better to me sorry i dont really have a decent camera!

sorry these pics are bad im using my phone its not the best camera in the world!

https://ibb.co/K6bFyL5

https://ibb.co/zfWY8wR

One thing I've noticed as well is before I think I had a few dead pixels they were like tiny specks of glitter in certain colours but now they have gone! Maybe it was a corrupt firmware or something!

 

[superleeds27]

few pics of banding looks like its still there i think but the colours do look a bit better to me sorry i dont really have a decent camera!

sorry these pics are bad im using my phone its not the best camera in the world!

https://ibb.co/K6bFyL5

https://ibb.co/zfWY8wR

Yeah it's hard to tell with photographs!

Looks like it's still there. It's a weird monitor. Hence why it can't be calibrated without issues.

 

[bazman25]

Yeah it's hard to tell with photographs!

Looks like it's still there. It's a weird monitor. Hence why it can't be calibrated without issues.

hi mate so what did you decide to do with yours in the end?

 

[superleeds27]

hi mate so what did you decide to do with yours in the end?

It's gone back to Box. Along with all documentation between me, MSI and D&J Henry, that involves engineers notes.

I sent them a detailed email explaining why i wasn't happy (Banding, OSD Lockups, In Game Flickering) two of three i mentioned on the RMA to MSI, the engineers notes states the update will have fixed this. It hasn't.

I also provided images of banding on websites i visit/develop, along with images of the Black to white banding where hints of red and green appear.


It's been delivered in the last half hour and they claim they'll assess it.

 

[bazman25]

It's gone back to Box. Along with all documentation between me, MSI and D&J Henry, that involves engineers notes.

I sent them a detailed email explaining why i wasn't happy (Banding, OSD Lockups, In Game Flickering) two of three i mentioned on the RMA to MSI, the engineers notes states the update will have fixed this. It hasn't.

I also provided images of banding on websites i visit/develop, along with images of the Black to white banding where hints of red and green appear.


It's been delivered in the last half hour and they claim they'll assess it.

oh ok well hope you get it sorted out ive never dealt with box before so hopefully there ok

 

[superleeds27]

oh ok well hope you get it sorted out ive never dealt with box before so hopefully there ok

Hoping so too. Had an email to say they've got it and they'll be in touch within 5 days.

Edit: Email back from them to say it's faulty.

 

[superleeds27]

@bazman25

Bit of an update.

Had an email off them again today and theyve told me the after sales manager has confirmed the monitor is faulty. If i can confirm my address they can ship a replacement out to me.

I've replied and told them that a replacement unit is useless as it's down to the Monitor/Firmware and Panel used.

Plus, the replacement would more than likely ship with a lower FW to the one i sent back, so i'd be worse off!

I've re-iterated that i want a refund.

 

[bazman25]

@bazman25

Bit of an update.

Had an email off them again today and theyve told me the after sales manager has confirmed the monitor is faulty. If i can confirm my address they can ship a replacement out to me.

I've replied and told them that a replacement unit is useless as it's down to the Monitor/Firmware and Panel used.

Plus, the replacement would more than likely ship with a lower FW to the one i sent back, so i'd be worse off!

I've re-iterated that i want a refund.

i did think that might say that but yeah theirs no point getting a replacement as fw.013 doesn't completely fix it im seeing the banding i think there is a slight improvement though

 

[superleeds27]

i did think that might say that but yeah theirs no point getting a replacement as fw.013 doesn't completely fix it im seeing the banding i think there is a slight improvement though

Will see what they come back with.

Managed to email the aftersales manager, he hasn't replied but they've refunded me.

 

[Disturbedm]

Just wanted to chime in and say these few pages have been both interesting and helpful.

I've just had the monitor delivered today and set it up. I'm not big into setting up colours, etc properly but do always look for profiles and generally have a go (no specialist equipment etc - just following posts like yourselves and eye balling personal preference).

Got it to a stage where i like it - it's probably completely wrong from a colour accuracy point of view mind you (for example I hate "warm" setting and the yellowish tint it's get, so i always use "cool" instead), but it seems fine so far.

Of course reading through these pages has now enlightened me to how stupid MSI are when it comes to frimware. Having to send it off for an update in this day and age? What were they thinking?

As with you guys, im firmware .007 - and if version .013 upwards fixes things then I can't live knowing that so I just filled in the hella confusing MSI form.

By the end (all details correct) it asks if the OS is still installed and even calls it a notebook - did yours read the same? It all seems like a very badly translated page, not a major manufacturer.

For the RMA a bag is mentioned on this thread. Is it not sent in the box which is actually safe and secure?

Any further insights and answers to the above would be appreciated, and once again thank you for the information so far! Been extremely helpful.

 

[superleeds27]

Just wanted to chime in and say these few pages have been both interesting and helpful.

I've just had the monitor delivered today and set it up. I'm not big into setting up colours, etc properly but do always look for profiles and generally have a go (no specialist equipment etc - just following posts like yourselves and eye balling personal preference).

Got it to a stage where i like it - it's probably completely wrong from a colour accuracy point of view mind you (for example I hate "warm" setting and the yellowish tint it's get, so i always use "cool" instead), but it seems fine so far.

Of course reading through these pages has now enlightened me to how stupid MSI are when it comes to frimware. Having to send it off for an update in this day and age? What were they thinking?

As with you guys, im firmware .007 - and if version .013 upwards fixes things then I can't live knowing that so I just filled in the hella confusing MSI form.

By the end (all details correct) it asks if the OS is still installed and even calls it a notebook - did yours read the same? It all seems like a very badly translated page, not a major manufacturer.

For the RMA a bag is mentioned on this thread. Is it not sent in the box which is actually safe and secure?

Any further insights and answers to the above would be appreciated, and once again thank you for the information so far! Been extremely helpful.

Yeah that form is aimed at Laptops. Not sure why it's not a generic form. Fill in what you can.

The company that got in touch with me told me I needed to send it to them. I had the original box still so it made it easier, but to cover the box in a heavy duty bin bag. (Basically so that when it's being transported, nobody can see what it is, even though they shipped it back with no covering)

 

[Disturbedm]

Yeah that form is aimed at Laptops. Not sure why it's not a generic form. Fill in what you can.

The company that got in touch with me told me I needed to send it to them. I had the original box still so it made it easier, but to cover the box in a heavy duty bin bag. (Basically so that when it's being transported, nobody can see what it is, even though they shipped it back with no covering)

Alright fair enough. Thanks for that. Got me worried with just the bag being mentioned, was in two minds if I should risk it or not based on that alone.

Bit disappointed I have to mess around at all just for a damn firmware update. Really makes you wonder how many updates and what improvements are going to come 6months from now and if I should just hold off till then or not.

Put of curiosity if you sent yours back what did you pick up instead and are you happy? Think it's worth doing the same?

 

[superleeds27]

I went for the Aorus AD27QD.

First one from Amazon had an issue with the top right hand corner looking a lot cooler than the rest of the screen.

The second one I got from OCUK as Amazing weren't selling it at that point. The panel uniformity is 100% The lower left and bottom in general looks cooler than the top. Noticable on Grey/white backgrounds. Not as bad as the first one though.

I'm still in two minds whether to send it back or not!

 

[Disturbedm]

Thanks again. It's getting collected Tuesday so will see what it's like after that. Tbh I'm fine with the monitor up until when I see the banding in dark games and it's so distracting.

Here's some examples of control on both the MSI and my second Benq monitor, wanna guess which is which?


http://imgur.com/a/jN0BtXL

 

[Disturbedm]

I went for the Aorus AD27QD.

First one from Amazon had an issue with the top right hand corner looking a lot cooler than the rest of the screen.

The second one I got from OCUK as Amazing weren't selling it at that point. The panel uniformity is 100% The lower left and bottom in general looks cooler than the top. Noticable on Grey/white backgrounds. Not as bad as the first one though.

I'm still in two minds whether to send it back or not!

Forgot to ask. Do you still have a copy of the firmware release notes you got from msi? Just curious what it says exactly

 

[Lucas255]

Hello guys, im also new owner of this monitor, and have some issue with it. I have found interesting and helpful informations here. @Disturbedm can i ask you for your color settings (brightness, contrast, black tuner, rgb, etc)? Because im trying to use different color profiles and color settings but im still not happy with them. Sometimes its too dark, and sometimes too bright, i also missing setting of gamma. For example in some games it looks ok but then in browser and normal "static" work its too bright and so on. So im still playing with settings, mostly with brightness and black tuner where i miss setting between 9 and 10. I have FW.011 but i still see quite strong color banding.