Natwest "arranged overdraft fee"

PapaLazaru · 20 Sep 2013 at 12:33

Lloyds charge the same and I occasionally pop into it by about £20. I did last month and they did not want to refund me. Whilst I was aware of the charge, I find it excessive and I told them as such.

So today I just moved to First Direct where £250 is totally free. The new switching service makes this all very easy. My Lloyds account will close on 7th October and everything will be transferred to the new First Direct account.

pitchfork · 20 Sep 2013 at 12:37

[FnG]magnolia;24974123 said:
Banks have different service offerings but I agree, it doesn't sound ideal.
It's an outrage to expect people to pay for the service which was free, bar interest, up until now.

This is not the intention of any Bank as far as I know.
And you would know because you work in the back office where these schemes are cooked up by fat greasy looking men with filthy moustaches?

If the service is terrible then change. Lots of people do.
Lots of people are too complacent, this is what this type of scheme relies on

Orange?
Covered in fake tan and foundation like air hostesses, they looked like something off one of those "The only way is geordie chelsea" shows

krooton · 20 Sep 2013 at 12:39

PapaLazaru said:
Lloyds charge the same and I occasionally pop into it by about £20. I did last month and they did not want to refund me. Whilst I was aware of the charge, I find it excessive and I told them as such.

So today I just moved to First Direct where £250 is totally free. The new switching service makes this all very easy. My Lloyds account will close on 7th October and everything will be transferred to the new First Direct account.

I'm tempted to do the same, as the fee-free £250 overdraft is the only thing that has kept me with Barclays for all these years.

Is it HSBC branches that can be used for First Direct non-internet banking?

platypus · 20 Sep 2013 at 13:21

krooton said:
I'm tempted to do the same, as the fee-free £250 overdraft is the only thing that has kept me with Barclays for all these years.

Is it HSBC branches that can be used for First Direct non-internet banking?

Yes.

You won't regret moving to them either.

platypus · 20 Sep 2013 at 13:23

holymonk said:
I think I have found a solution.

Going to upgrade to the platinum account.

for £16 a month I get travel insurance, mobile insurance, breakdown cover (I have none of these currently).

So in effect its all for a tenner.

Very rarely worth it.

PapaLazaru · 20 Sep 2013 at 13:23

And First Direct give you £125 for the pleasure of the move.

sports_brah · 20 Sep 2013 at 13:40

I know it's galling, but it is in their TOS. Happened to me once. The lady was very polite, and refunded my penalty as it was my first occurance. Might be worth a ring?

What was annoying was them not putting a cheque in once (put it in Friday, but they didn't put it in til Monday), meaning that a direct debit went out, wasn't sufficient, got rejected and I got charged by Natwest, and then £20 by Endsleigh.

Lesson learnt!

Orch · 20 Sep 2013 at 13:45

pitchfork said:
It's an outrage to expect people to pay for the service which was free, bar interest, up until now.

No, it's not. A service is offered, a cost stated. You have the choice to pay the cost and receive the service, or not.

An outrage? lol

krooton · 20 Sep 2013 at 14:02

Dammit! Can't join FirstDirect until May next year, as I need 6 years clear of IVA start date, even though I finished my IVA 4 months ago.

The_Abyss · 20 Sep 2013 at 16:12

Give them a call. First Direct are great, and they may well take you early if you explain your circumstances.

Pestilence · 20 Sep 2013 at 16:21

The solution to this predicament, I feel as with many things is to acquire more currency.

Mason- · 20 Sep 2013 at 16:58

holymonk said:
Get a life [FnG]magnolia, sad little troll with 18k posts.

I've had this account for over 10 years, I have heard nothing about this new fee until I saw it on my statement this month. Its greed pure and simple, if I had known about it I would have switched banks, nothing to do with debt, £10 over and you get a £6 charge.

LOL UNLUCKY MAGNOLIA M8 YOU JUST GOT REKT

MisChief · 20 Sep 2013 at 17:39

Lol OP...

Theophany said:
HANG THEM ALL! BLOODY FAT CATS!

Xinn · 20 Sep 2013 at 18:52

I don't see how you could not know about these charges. I've been emailed several times, had a few text messages and letters through the post and I'm pretty sure it's been right there on the website for some time now.

Personally never had an issue with Natwest in 15 years or so with them, in fact they've been fantastic whenever I've had any slight problem (they froze my card when I tried to purchase something online as it was flagged as fraud, research showed it quite common with the site in question), also their mobile app is brilliant too.

PapaLazaru · 21 Sep 2013 at 07:34

First Direct or Santander 123. The move takes 7 days people and it takes one phone call. Vote with your money.

http://www.moneysavingexpert.com/banking/compare-best-bank-accounts

willhub · 21 Sep 2013 at 13:14

If a customer genuinely did not receive the notice for whatever reason, and has no refunds previous, I'd refund the charge, but after that it's tough ****, if you use your overdraft you pay for it you've being notified now.

Nothing wrong with Natwest, if people follow directions and do everything carefully they won't have problems, I've never had any problems ever with banks.

Saying that I'm probably going to look into a Santander account because it's a better current account that any of Natwest's, but I need my Natwest account to get paid.

Glaucus · 21 Sep 2013 at 13:21

PapaLazaru said:
And First Direct give you £125 for the pleasure of the move.

Can you make payments to foreign accounts online? I cant with current bank, but my dad can with HsBC, i wont be moving to HsBc though.
How does there security work? Do you have to carry a stupid calculator arund with you li hsbc, or calculator only tos et up a new payee once like coop, or use text messages like barclays?

Been meaning to move banks for months. Natwest still interests me the most i liek the benefits of the paid account, wp8 app and can get cash out if yu forget your card. Only have a £300 overdraft which i try not to use.

How on earth can you compare accounts as well. It seems impossible. I cant see security nfo on websites, then breakdown cover is usuless if it doesnt include motorbiks, travel insurance is usuless unless it include high alttitude, snorkeling, diving etc, or at least an additional paid add on.

Or if i want that much detail, it requires a phonecall to each and a spreadsheet.

muon · 21 Sep 2013 at 13:21

All I got was an email and I thought at the time that was hardly the communication needed for such a big change to T&Cs.

It'd be like a mobile phone company or utilities provider just sending an email and saying, oh btw please check our website for the new rates we'll be charging you.

Sudden · 21 Sep 2013 at 13:31

muon said:
All I got was an email and I thought at the time that was hardly the communication needed for such a big change to T&Cs.

It'd be like a mobile phone company or utilities provider just sending an email and saying, oh btw please check our website for the new rates we'll be charging you.

Why is that strange? I don't see the problem in being communicated through e-mail. Am much more likely to look at that than something through the post.

willhub · 21 Sep 2013 at 14:15

muon said:
All I got was an email and I thought at the time that was hardly the communication needed for such a big change to T&Cs.

It'd be like a mobile phone company or utilities provider just sending an email and saying, oh btw please check our website for the new rates we'll be charging you.

Do you expect a phone call?

Natwest "arranged overdraft fee"

Thug