NEED HELP SOURCING SCREWS

freddie64 · 2 Mar 2019 at 20:03

I didnt put original cooler included in the description I just had it to hand and gave it.

So he is trying to fit the original cooler that was not part of the purchase? Let him get the screws himself.

As he bought it with a waterblock fitted he must have a water cooled PC, so why can't he refit the block and see if it does work?

Curtis vincent · 2 Mar 2019 at 20:45

see this is the thing, Idk why he even needs screws that would have been for the old cooler if he is using it with the waterblock on. But he is adamant these screws support the structural integrity of the card and without them the card could break over time.

muon · 2 Mar 2019 at 20:55

Does the backplate remain after the waterblock is installed?

edit:

Nevermind, the installation diagram answers that (no).

Seems really unlikely you forgot to install those screws. Also not sure why you would go to Asus for those screws.

edit2:

He must mean the original cooler.

Curtis vincent · 2 Mar 2019 at 21:03

Thats exactly what im thinking. so I dont see how I could have missed them...

muon · 2 Mar 2019 at 21:10

Curtis vincent said:
Thats exactly what im thinking. so I dont see how I could have missed them...

Those four screws are spring loaded usually aren't they?

muon · 2 Mar 2019 at 21:14

https://www.asusparts.eu/en/search

Searching for 13050 throws up a load of screws above. But not the ones you want.

muon · 2 Mar 2019 at 21:29

edit: Removed the post since it's bad advice.

HRL · 2 Mar 2019 at 21:46

Sounds like a chancer TBH.

Regrets buying it and is now looking for a way to get a refund.

Curtis vincent · 2 Mar 2019 at 21:52

I appreciate the help guys, Ive asked him exactly what screws he wants and am still waiting for a reply. But if he tries to return it ill definitely get ebay involved and be like, no way It worked fine when I sent it, he made issues when I sold it cheap anyway and its a complaint about something I didnt even put in the description from the sounds of it

muon · 2 Mar 2019 at 21:59

Curtis vincent said:
I appreciate the help guys, Ive asked him exactly what screws he wants and am still waiting for a reply. But if he tries to return it ill definitely get ebay involved and be like, no way It worked fine when I sent it, he made issues when I sold it cheap anyway and its a complaint about something I didnt even put in the description from the sounds of it

The only way he can return it is by getting ebay involved.

Separately here is EVGA's answer to the same question for their cards.

https://www.evga.com/support/faq/afmmain.aspx?faqid=59653

From what I can tell EVGA's equivalent screw (6.9mm spring loaded) can't be bought anywhere. So even if you know the screw you need, you might not be able to get it anywhere.

I have a Gigabyte 1080ti cooler in front of me and they use 5mm spring loaded.

Curtis vincent · 2 Mar 2019 at 22:00

yeahhh, theres a dispute mechanism I believer where they sort it out. Ill present everything I know and what people have said here. Not getting mugged off lol

Skynet5 · 2 Mar 2019 at 22:09

Curtis vincent said:
yeahhh, theres a dispute mechanism I believer where they sort it out. Ill present everything I know and what people have said here. Not getting mugged off lol

Good luck. Keep us posted.

Treat it as a life experience. Lol

Curtis vincent · 3 Mar 2019 at 23:38

so Umm he got back to me after 3 days of waiting, and supplied two images with missing screws circled, but the thing is, he circled almost every screw hole on the card.
Ill attach the images

Curtis vincent · 3 Mar 2019 at 23:38

Curtis vincent · 3 Mar 2019 at 23:39

Curtis vincent · 3 Mar 2019 at 23:39

Must be trying to re attach the original cooler

Curtis vincent · 3 Mar 2019 at 23:45

he confirmed its because he wants to reattach the old cooler to test if it still works, but I never included it in the description precisely because I didnt keep these screws to hand so didnt want to commit to that. I only gave it to him because he messaged me saying did I have the cooler, and I said I have the old heatsink and fans so Ill include it for free, was never in the description

Curtis vincent · 3 Mar 2019 at 23:46

Last time I do anything as a goodwill gesture in sales.

Liamz51 · 4 Mar 2019 at 00:00

This is why I absolutely hate selling stuff on there.

The stock cooler wasn't part of the auction so those screws aren't your concern. End of story really.

Curtis vincent · 4 Mar 2019 at 00:12

His argument is that to test it after cleaning off the leaked fluid from the PCB he needs the old cooler. Which im like maybe, but I sold it as a watercooled card so he should therefore re fit the waterblock and test it that way. tbh, if it gets to it and he tries to return ill just say to ebay, if he was unhappy with the condition it arrived in and didnt want to clean it he should have just returned it there and then, not taken it apart cleaned it and given me hassle for something I never included in the listing decription. I said to the guy because of my mistake im willing to try and source the screws as a good will gesture, but that im not required to because It wasnt part of the listing and he needs to realise that.

he seems from his page to be a parts reseller, so is acting like he knows more than me. But now I know what hes after im less apologetic to be quite honest,