Never Again? Poor Customer Service?

i was lied to by a customer service guy over the phone about a b grade mobo coming with an i/o, it did not come with one. when i tryed to return the item i was told no that's not good grounds to return.

i opened o post on the forums and 5UB sorted it within 15 mins. from that point on all my support need go via the forums
 
Just go direct to Corsair, it's unrealistic to expect the retailer to deal with this long after purchase, and as mentioned above will simply add a delay between you and your replacement!

I see a few cases where going back to the retailer is a good idea:

1. The product has a known defect like the XBOX 360 RROD when it was prevalent. Even then arguable.
2. The product is still very new and therefore covered for a replacement.
3. The Manufacturer is not dealing with you the customer, in a timely and efficient manner. In which case you may have no choice but to go back to the retailer.
 
P4Clock said:
i was lied to by a customer service guy over the phone about a b grade mobo coming with an i/o, it did not come with one. when i tryed to return the item i was told no that's not good grounds to return.

i opened o post on the forums and 5UB sorted it within 15 mins. from that point on all my support need go via the forums
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While I agree this is fantastic, and I also thing 5UB is good at what he does - it shouldn't have had to get to that in the first place :)
 
Addicted said:
While I agree this is fantastic, and I also thing 5UB is good at what he does - it shouldn't have had to get to that in the first place :)
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True, we have over come and resolved a lot of issues, and I have helped to improve the service for example if something continuously keeps going wrong I have worked and tried to help resolve it from the core so it doesn't happen again. However, there will always be mistakes, glitches, human error, postal errors. And there are issues we are in the process of resolving now, but it will all take time.

But what is different, is that I am here to help you and everyone else if there is a problem, no matter the issue. :)
 
Eulogy said:
5UB, I ran out of ice cream, can you get me some more? thanks! :)
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There you go, how is that for epic customer service!? :D
 
OC customer service has come on leaps and bounds since I first started dealing with them, every time I've rang in the last few months regarding DOA or faulty goods they've resolved the issue within 30 seconds.

It's a lot better then it was say in 2006-2008 back then it was easier to get blood from a stone.

Regarding your PSU take it up directly with Corsair their RMA procedure is probably one of the quickest.
 
OCUK's CS is great. I've had to today raise a RMA for my graphics card through another large UK PC retailer. Was gutted when I checked the receipt that I hadn't bought it from OCUK and had to deal with this other company.
 
Hey leave OC's alone! They have outstanding customer service and help when you need it.

The advice was great, RMA it to Corsair, Corsair CS is legendary they will send you a new one that is better right back, they will help and you will have a up and running PC in much less time.

Follow OC's advice.

Best of luck
 
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tom_e said:
Things have changed massively at OcUK in the last few years from what I can gather, they we're never rated overly highly on their CS but that's changed.
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I recently built a new rig and every member of staff I dealt with was helpful and pleasant. I had a problem with a PSU which had been damaged in transit and 5UB sorted it immediately, top notch service and I'd definitely use them again. :)
 
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