Never Again? Poor Customer Service?

fowler002 said:
Hmm no one pointed me to that link when I was out right called a liar by one of the 'customer service' staff couple years back(was in regards to the RMA of the asrock extreme 7 gen 3 with CPU socket bent pin), I posted in a few threads(one off them being my build log). People mention the soga but no one linked the complaints bit. Maybe I should have posted a similar thread to this.
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I can't discuss events of old.

That said we are not the same as we were I was here then and some days it sucked being the guy getting the bashing on the phone for things I had no control over. It's now a pleasure being able to provide a service. It was a great honor to see our hard work commended with the cpc award this year.
 
TwsT said:
As the item has been in use for 2 years you could argue either way of the sales of goods act that it was and has been fit for purpose and it would be very hard to prove that it wasn't or that it was in some-way defective when you bought it which would have course leave us Liable. As it is over 6 months old the onus would be on you to prove that under the sales of goods act.
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If you can find me a court in the UK which will agree that an item of electronics, if used properly, should only last 2 years before developing a defect, I'll give you £10.

That said, Corsair recognise this and offer a longer warranty. The initial part of the warranty is with OcUK, but this is additional to the manufacturer Return To Base warranty - basically speeding things up if your item develops a problem as the retailer can often send you a replacement faster. Your issue here isn't with OcUK.

I've had my run-ins with OcUK CS in the past few years, and while not perfect I can honestly say that they're better than many and always get things sorted to the best of their ability eventually. I've never been left disappointed at the end result: although it did previously take longer than I expected.
 
Forgive me if im incorrect.

I am 100% positive in each and every corsair product, there is a small sheet of paper about not going to the etailer for support or RMA but in fact go directly to them, I myself have purchased several corsair products including a ax1200 psu, h100i cpu cooler, a50/a70 air coolers 800d case, ssd ect to name a few and im sure each and every item had a yellow or orange slip of paper stating in any case of support or Rma please contact corsair direct..........
 
Audigex said:
If you can find me a court in the UK which will agree that an item of electronics, if used properly, should only last 2 years before developing a defect, I'll give you £10.

That said, Corsair recognise this and offer a longer warranty. The initial part of the warranty is with OcUK, but this is additional to the manufacturer Return To Base warranty - basically speeding things up if your item develops a problem as the retailer can often send you a replacement faster. Your issue here isn't with OcUK.

I've had my run-ins with OcUK CS in the past few years, and while not perfect I can honestly say that they're better than many and always get things sorted to the best of their ability eventually. I've never been left disappointed at the end result: although it did previously take longer than I expected.
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Only £10 :P Yeah it would be hard but it would be the consumers job to prove it.

We do try to keep it within 28 days as we specify and if it goes over Bailey will try to accommodate as best he can. EOL stuff is always the worse. Faulty X58 motherboards still in warranty are impossible to replace for example we are literally stuck waiting on the supplier.

Anyway

OP please contact me in the customer service section if you wish for us to raise an RMA
 
Not taking anything away from 5UB but Bailey deserves a small mention too.

I've dealt with him three times in less than a year and each time RMA requests have gone very smooth. Still hate doing RMA's but it's so much simpler when the person on the other end gives a damn. And that includes the guys on the phones, Niall in particular, I think his name was, very helpful.
 
riskyfrisky said:
Not taking anything away from 5UB but Bailey deserves a small mention too.

I've dealt with him three times in less than a year and each time RMA requests have gone very smooth. Still hate doing RMA's but it's so much simpler when the person on the other end gives a damn. And that includes the guys on the phones, Niall in particular, I think his name was, very helpful.
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I absolutely agree, the whole company here do a great job, although sometimes you may only be speaking to one person who you feel is doing all the work for you, but it is always a team effort! There are a lot of the people behind the scenes who do not always get noticed which is a shame, I should name them all. :D

It is nice to see posts like this who appreciate the hard work that goes on in this company. :)
 
riskyfrisky said:
Not taking anything away from 5UB but Bailey deserves a small mention too.

I've dealt with him three times in less than a year and each time RMA requests have gone very smooth. Still hate doing RMA's but it's so much simpler when the person on the other end gives a damn. And that includes the guys on the phones, Niall in particular, I think his name was, very helpful.
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5UB said:
I absolutely agree, the whole company here do a great job, although sometimes you may only be speaking to one person who you feel is doing all the work for you, but it is always a team effort! There are a lot of the people behind the scenes who do not always get noticed which is a shame, I should name them all. :D

It is nice to see posts like this who appreciate the hard work that goes on in this company. :)
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+1, Have dealt with both 5UB and Bailey - they are both very helpful and have sorted my problems quickly and efficiently, and have made extra efforts to satisfy on occasions.

Mark
Ps People are human - they make mistakes or things go wrong, it is how they are put right that matters.
 
Yh I've not had a problem with OCUK CS over the 2+ yrs I've been with them. Always whenever I needed help I would use the CS forums because it's easier for me, and always it would be dealt by 5UB and his team. I have dealt with them on the phone but I've had no problems on that end personally.

But yh, the op should have really went through corsair :/
 
I avoided OCUK because of a poor reputation in the past. But after getting screwed endlessly by the Bolton company I decided to give them a try, and not only has everything been fine, but they've gone well beyond expectation in dealing with the minor issues I've had. Credit to 5UB as per everyone else :)
 
I'd put money on the OP being a complete **** on the phone. Quoting what the phone operater said in response to him being unreasonable.

You rang up, he told you the procedure to RMA the product. Before you rang you probably reaslised it would cost you a decent amount to post it and most likely sat and worked out how much mouthing off and quoting soga you would need to do in order not to have to post it back to corsair yourself. You didn't get your own way and come here to try and cause further issues.

Pack your PSU up, go to the post office and send it back to Corsair like you are supposed to after the firdt 12 months of waranty and stop being a *****.

I've worked in CS before, i've only ever felt the need to hang up on someone when they are ridiculously unreasonable to the point where they seem unable to grasp what you are saying to them and/or they are being violent over the phone. I have never actually hung up on someone though as i have a high tolerance and was able to sit and soak it up until the situation was resolved. The guy at ocuk who hung up needs some more training on how to deal with these situations ;)

edit: I've found ocuk cs excellent and never buy from anywhere else because i know they have my back if something goes wrong.
 
budwozza said:
Today I contacted Overclockers customer support to be told that I would have to contact Corsair as they didn't offer support after 12 months,
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The place what gains your 'custom' won't either.

But I agree with the poor customer service, I never got free haribo with my £5 pack of cable ties.. :p
 
Ace Modder said:
Its proven that eating cold food when its cold actually helps you warm up quicker.
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The other way round too, for example if you have something frozen and something cold, the frozen is likely to heat faster. Thermodynamics!

However, I am unsure if it warms up the body, maybe if you are in taking energy! But I am no expert! :p

And I will not eat ice cream in freezing conditions. ;)
 
I purchased items in 2008, they no longer work and had to purchase new equipment the other week...after reading SOGA please refund for the replacement.
 
Tbh my first point of contact would have been 5UB, he is and always will be the guy I look for if I have a problem with anything lol because he has never failed.
 
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