New Alienware Q3 2020

shiver · 17 Apr 2023 at 11:39

shiver said:
Hmm, strange timing - I got back from work yesterday and had plugged to do my final calls for the day. I noticed signs of image retention again :/ Will do some more testing tomorrow

Forgot to update: Dell sent a replacement last week which as per @ChrisD. seems to be newer firmware version, box also said manufactured in Jan 2023 so fingers crossed its sorted

ChrisD. · 17 Apr 2023 at 11:49

Well, my replacement went weird last week, I had to unplug it for about an hour and all is well. Not particularly happy tbh, if it does it again I'll have to speak to Dell and see what they suggest.

shiver · 28 Apr 2023 at 16:30

ChrisD. said:
Well, my replacement went weird last week, I had to unplug it for about an hour and all is well. Not particularly happy tbh, if it does it again I'll have to speak to Dell and see what they suggest.

Have noticed it twice this week on my replacement monitor too

ChrisD. · 21 Jul 2023 at 09:43

My replacement AW3821DW has the issue again and after a 30 minute call to Dell, they are replacing it again. :cry:

If the new replacement exhibits the same issue I will be looking for a refund or OLED replacement.

shiver · 9 Sep 2023 at 18:02

ChrisD. said:
My replacement AW3821DW has the issue again and after a 30 minute call to Dell, they are replacing it again.

If the new replacement exhibits the same issue I will be looking for a refund or OLED replacement.

Did the new replacement turn out ok?

ChrisD. · 9 Sep 2023 at 19:25

shiver said:
Did the new replacement turn out ok?

It’s been fine so far.

ChrisD. · 6 Jun 2024 at 12:30

3rd monitor now playing up with the same problem, just on the phone to Dell to see if I can get a refund.

shiver · 7 Jun 2024 at 09:24

ChrisD. said:
3rd monitor now playing up with the same problem, just on the phone to Dell to see if I can get a refund.

Any luck?

ChrisD. · 7 Jun 2024 at 11:08

They said they'd let me know via email what the outcome is. The monitor is behaving itself now but I just want rid, or an exchange. Hopefully they'll email me today.

ChrisD. · 10 Jun 2024 at 16:46

Dell have arranged for the monitor to be returned and they've said they'll give me a refund. Now trying to decide between the AW3225QF and the AW3423DWF.

shiver · 13 Jun 2024 at 09:34

ChrisD. said:
Dell have arranged for the monitor to be returned and they've said they'll give me a refund. Now trying to decide between the AW3225QF and the AW3423DWF.

Good news!

ChrisD. · 13 Jun 2024 at 09:38

shiver said:
Good news!

Yeah, AW3423DWF delivered yesterday, and the AW3821DW was collected as well.

Very happy, the OLED is lovely, and it doesn't dominate the room as much.

Fingers crossed everything goes fine with the refund!