New Alienware Q3 2020

Yaayuh! · 19 Jan 2022 at 15:57

LiE said:
I think you can buy it direct for the same price.

Balls, i didn't see that code.

Yaayuh! · 20 Jan 2022 at 18:27

It arrived! A nice surprise today.

I’ve only managed to set it up on my desk and make sure it works. It’ll have to wait until Friday night… Joys of parenthood!

Yaayuh! · 22 Jan 2022 at 12:15

Boom! Loving it

Bill Turnip · 22 Jan 2022 at 20:16

It's a glorious thing. When I got mine, I was feeling pretty bad about the amount I had spent on a monitor, especially when my previous one wasn't awful. I have not regretted it for one second, hopefully you get as much enjoyment out of it as I have.

I'd never previously changed monitor settings depending on task performed or game being played. Having the joystick on the back makes it so easy, and has made games (oddly enough it really hit me with stellaris) pop in a way I didn't realise was possible.

Howling · 23 Jan 2022 at 12:15

Yaayuh! said:
Boom! Loving it

Nice clean set up - I approves

I wish my set up was that clean.... unfortunately I'm in a barrack block and have no choice on furnishings so.... everything's super cramped

Yaayuh! · 28 Jan 2022 at 21:19

What settings have you owners of the AW38 made?
I haven’t got a device to calibrate with so have used the online one I’ve used before but to my surprise, this monitor seems bang on with contract and gamma.
I’ve dropped blue down a few notches on the RGB as it’s seems most if not all need it to tune the white balance.

Howling · 29 Jan 2022 at 11:30

Yaayuh! said:
What settings have you owners of the AW38 made?
I haven’t got a device to calibrate with so have used the online one I’ve used before but to my surprise, this monitor seems bang on with contract and gamma.
I’ve dropped blue down a few notches on the RGB as it’s seems most if not all need it to tune the white balance.

I've not changed much I don't think.. Been over a year since I changed them so I don't recall the original. But.. Brightness 20, Contrast 75, custom colour Red 100 Green 94 Blue 84, Super Fast response, Dark Stabiliser 1, Variable Backlight Off.... These are just my settings though, I've not done calibration - I just tweaked it so it looked good to me (and didn't burn my eyes out on brightness).

shiver · 5 Oct 2022 at 15:03

Hmm - weird thing happened today with my AW3821DW. My Mac crashed (logs suggesting USBC related issue) and after reboot the screen from before the crash is retained as a ghosted image.

This persists with different cables, different computer, and even when the energy saver screen is showing:

Anyone had this before? I've opened a support ticket with Dell but would assume I need to ship it out...long.

Bill Turnip · 5 Oct 2022 at 15:38

Just as well it was an innocent web page it got stuck on! No, never come across that I'm afraid. I take it changing wallpaper makes no difference?

Howling · 5 Oct 2022 at 16:22

Try removing all power from it for a few hours (that means unplugging it, not just turning it off) -- the image has to be stored in a buffer or something surely, hopefully running out of juice will clear it... maybe xD

shiver · 5 Oct 2022 at 16:37

Howling said:
Try removing all power from it for a few hours (that means unplugging it, not just turning it off) -- the image has to be stored in a buffer or something surely, hopefully running out of juice will clear it... maybe xD

Thanks - yes I figured that'd be a good shot so have left it for most of the afternoon. Will check this evening

Greebo · 5 Oct 2022 at 17:07

shiver said:
Hmm - weird thing happened today with my AW3821DW. My Mac crashed (logs suggesting USBC related issue) and after reboot the screen from before the crash is retained as a ghosted image.

This persists with different cables, different computer, and even when the energy saver screen is showing:

Anyone had this before? I've opened a support ticket with Dell but would assume I need to ship it out...long.

Bizarrely I have just taken delivery of a brand new Lenovo laptop today and the screen has just done exactly the same!!!!!!!!!!!!

shiver · 6 Oct 2022 at 09:53

Left it unplugged overnight in the end, unfortunately it is still there...if a little faded.

Dell support ticket is in progress, so let's see what they say.

Matt72033 · 6 Oct 2022 at 10:03

shiver said:
Left it unplugged overnight in the end, unfortunately it is still there...if a little faded.

Dell support ticket is in progress, so let's see what they say.

Have you tried updating the firmware?

Not sure how often updates come out, but it may clear any stored memory if one is available

shiver · 7 Oct 2022 at 10:22

So when I got home from work yesterday, I checked it again and sure enough the image retention had gone. However, Dell have already processed a replacement monitor which should be arriving today.

I'll compare the two and send the worst one back!

shiver · 10 Oct 2022 at 09:25

shiver said:
So when I got home from work yesterday, I checked it again and sure enough the image retention had gone. However, Dell have already processed a replacement monitor which should be arriving today.

I'll compare the two and send the worst one back!

In the end, I sent the old one back. During setup, I had both side by side and the old monitor actually went "pop" and didn't back on again. I can only assume the symptoms i saw were signs it was on the way out.

That being said, can't really fault the Dell/Alienware service. A replacement monitor was sent the day after I reported the issue and the old monitor is being picked up today

ChrisD. · 22 Mar 2023 at 21:20

shiver said:
Anyone had this before? I've opened a support ticket with Dell but would assume I need to ship it out...long.

This happened to mine on Saturday. Logged a ticket and the replacement turned up today. It has a newer firmware revision (03, old one 01). I left the old one unplugged overnight and it fixed it, but it seems widespread. I've kept the new one.

shiver · 23 Mar 2023 at 11:41

ChrisD. said:
This happened to mine on Saturday. Logged a ticket and the replacement turned up today. It has a newer firmware revision (03, old one 01). I left the old one unplugged overnight and it fixed it, but it seems widespread. I've kept the new one.

Hmm, strange timing - I got back from work yesterday and had plugged to do my final calls for the day. I noticed signs of image retention again :/ Will do some more testing tomorrow

ChrisD. · 23 Mar 2023 at 19:24

shiver said:
Hmm, strange timing - I got back from work yesterday and had plugged to do my final calls for the day. I noticed signs of image retention again :/ Will do some more testing tomorrow

That's frustrating. At least Dell support is decent.

Bill Turnip · 23 Mar 2023 at 19:44

One odd thing on a AW3823 I've had was the screen being barely visible whilst the monitor was off. As in, turned off using the monitor button. It looked like a faint ghost of the image stayed on the screen, but you could just make out enough to see the cursor and move windows around to show it wasn't simply a static image.

Has this happened to anyone else?