New build won't boot with gpu installed please help

TheRealDeal · 4 Jun 2016 at 23:36

Jack1991 said:
I have just ran and got an r9 380 from a friend and it works no problem.

Tried my card on his rig and it's acting the same as it does on my new machine. However his rig also has a 520w psu.

Do we think the gpu is doa or possibly still a psu wattage issue ?

Imo it's Doa. The fact that it does not boot on your friends PC assuming he has a decent 520 Psu points to this.

AlamoX · 4 Jun 2016 at 23:46

im itching to ask if you have a carpet where you first touched the card with your hands

it's easy to kill a GPU you handle for the first time with static if you are not grounded

~>Dg<~ · 5 Jun 2016 at 00:12

update motherboard bios.

Jack1991 · 5 Jun 2016 at 00:17

Bloodr0se · 5 Jun 2016 at 00:23

My guess is that card is DOA.

Does it have a dual BIOS switch by any chance? And if so then have you tried booted using both of them?

The switch should only be used with the PC off. Don't hot switch it.

Bloodr0se · 5 Jun 2016 at 00:26

Also try using dvi instead of HDMI if you can. I used to run my PC to a TV using HDMI a few years ago and had nothing but problems with it. Using dvi instead should help with troubleshooting.

Jack1991 · 5 Jun 2016 at 01:15

Gigabyte-Gaming · 5 Jun 2016 at 01:45

It's highly unlikely a DOA because we stress test each card after production but according to what I read it seems to be the problem.
Please send it back to OCUK

Jack1991 · 5 Jun 2016 at 02:02

eazyrider · 5 Jun 2016 at 02:20

What model is your power supply?

Jack1991 · 5 Jun 2016 at 02:24

eazyrider said:
What model is your power supply?

550w super flower golden green 80+ gold rated

stulid · 5 Jun 2016 at 06:16

That PSU is plenty for the card, its a high quality PSU with a solid amount of AMPs on the 12V rail, not a cheap one.

Freddie1980 · 5 Jun 2016 at 06:52

If possible try the card out in another pc if not return it back to OCUK for replacement.

Bloodr0se · 5 Jun 2016 at 08:00

Freddie1980 said:
If possible try the card out in another pc if not return it back to OCUK for replacement.

He already tried it in a different machine.

NoobCannon · 5 Jun 2016 at 08:02

Cards doa Return it.

Ocuk will refund you the delivery costs.

Jack1991 · 5 Jun 2016 at 08:42

Ok i will return it - the wait continues

thanks everyone for the help and advice.

Bloodr0se · 5 Jun 2016 at 08:52

Jack1991 said:
Ok i will return it - the wait continues thanks everyone for the help and advice.

You have my sympathy. It's terrible to build a machine only to find that one part doesn't work.

At least it's one of the most simple ones to replace though so when you get a new one you can just plug and play. Worst of all is when it's the CPU or board because then you have to strip the entire machine down.

Jack1991 · 5 Jun 2016 at 08:56

Bloodr0se · 5 Jun 2016 at 09:15

Jack1991 said:
I can imagine - it had me scratching my head all night. Are ocuk quick to turn it around? Shame they are closed on a Sunday as well

Post in the customer support forum and they might get back to you today.

Jack1991 · 5 Jun 2016 at 09:54

I have posted in that section, I'm really tempted to go to my local shop and buy another card. I took Monday off work to mess around with my new rig and I can't even use it now