I have worried about this, my research has shown that for DCT the clutch should be covered as it is considered an integrated part of the gearbox, but I will find out!
New Car Rant
- Thread starter Southy_
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Soldato
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if a main dealer garage cant fix a car under warranty in a sensible time then really they should be offering a courtesy car imo, or alternatively let you get the work done elsewhere and them cover the payments.
a 10 week wait to be without a car is unacceptable imo. i would be interested to know what the sales person would say if i was to ask when about to pull the trigger "how long will i be without a car for if it needs work done under warranty". i bet they wont say that it could be months with naff all you can do!.
Yeah this is pretty bad tbh.
It's all very well offering massive warranties, but if customers can't access said warranty - it's pointless in even having it. For some people, not having a car for a month wouldn't be an issue - but for many people this would be so disruptive to life, you'd have to take your car to the local mechanic to get it fixed. If my car broke down and I was told it'd be a month to be fixed, I'd be screwed. I have to drive 20 miles to work, there is no public transport whatsoever and no one I know could let me borrow their car for a month (nor would I even ask for that sort of time!).
The sceptic in me thinks that Hyundai offers these ridiculously long warranties as a great headline to rope in buyers, but the list of exclusions (which I'm guessing is vast), the arguments they have with the customer over something not being covered, and the huge wait time to get it booked in means they don't have to pay out a lot of the time. Seems like a classic tactic tbh.
It's all very well offering massive warranties, but if customers can't access said warranty - it's pointless in even having it. For some people, not having a car for a month wouldn't be an issue - but for many people this would be so disruptive to life, you'd have to take your car to the local mechanic to get it fixed. If my car broke down and I was told it'd be a month to be fixed, I'd be screwed. I have to drive 20 miles to work, there is no public transport whatsoever and no one I know could let me borrow their car for a month (nor would I even ask for that sort of time!).
The sceptic in me thinks that Hyundai offers these ridiculously long warranties as a great headline to rope in buyers, but the list of exclusions (which I'm guessing is vast), the arguments they have with the customer over something not being covered, and the huge wait time to get it booked in means they don't have to pay out a lot of the time. Seems like a classic tactic tbh.
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I would fully expect a brand new car to have 0 mechanical issues. I don't understand why you think that is an unrealistic expectation.
especially start-stop and hybrid systems seem to cause far too many issues.We've got 3 new Volvo XC90's at work and they are absolutely fraught with issues. They arrived with less than 1000 miles on the clock and when you revved it, all of them had a rattle that sounded a lot like your rod bearings were absolutely shot. They sounded awful. They all needed the auxiliary tensioner assembly changed immediately.
Since then, we've had endless issues with issues relating to the 12v system, 48v MH system, general electronics, overheating gearboxes etc. These 3 cars have broken more in the last 6 months than the old BMW fleet *combined* in the last 6 years. These XC90s are £65000 - I'd throw an absolute fit if i'd paid that for one and it had as many issues as we've had from all of them.
Since then, we've had endless issues with issues relating to the 12v system, 48v MH system, general electronics, overheating gearboxes etc. These 3 cars have broken more in the last 6 months than the old BMW fleet *combined* in the last 6 years. These XC90s are £65000 - I'd throw an absolute fit if i'd paid that for one and it had as many issues as we've had from all of them.
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Having looked over the warranty bits when I first got my i20 I don't remember the exclusions seeming like anything crazy. Also it's not like it's just a Hyundai thing having issues waits to get in, most main dealers will have waits of varying times throughout the year.
They're presumably also triaging to an extent - "Hi my car has a bit of a rattle in the cabin" is less important to get booked in than "Hi my car has a bit of a judder" which in turn is probably less important than "My car made a loud bang and spewed metal bits all over my driveway"
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but do I want some minor power/fueleconomy gain for the liability of an 48V battery , regen braking, ... a faustian bargain
]
long term durability of the pervasive 48v MH systems seems to be the next challenge in the 2nd hand market - they've become difficult to avoid on bmw
but do I want some minor power/fueleconomy gain for the liability of an 48V battery , regen braking, ... a faustian bargain
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Soldato
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well after the horror stories in this thread I just got off the phone booking in my ipace for an end of warranty inspection and 1st MOT. it's not due till 19th December.
fingers crossed nothing wrong with it but it's booked now. also am in for a courtesy car as well. usually it would be an ipace however I asked if they have an F Type as it is a car I have always fancied . they said they do have one but the priority will be for F Type customers. if it's there however I can take it and if not they will likely have an ipace
am happy with that. I just hope she didn't have crossed wires and give me an F PACE.
fingers crossed nothing wrong with it but it's booked now. also am in for a courtesy car as well. usually it would be an ipace however I asked if they have an F Type as it is a car I have always fancied . they said they do have one but the priority will be for F Type customers. if it's there however I can take it and if not they will likely have an ipace
am happy with that. I just hope she didn't have crossed wires and give me an F PACE.
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A lot of issues these days with dealers is that their mechanics as a resource are not what they used to be. Experience is retiring and the new generation of experts rely on diagnostic codes alone and don't have the ability to troubleshoot if it's not handed to them on a plate. Also less interest in getting more involved work, i.e. a car that's going to be be on a ramp for a good few days or a week.
I had a problem with a dead engine on a Focus. Glad I took an extended warranty as I eventually ended up with two new engines. There were a couple of dealers who were not interested. in the warranty repair.
The dealers have to spend a lot of money on nice shiny showrooms etc to comply with the manufacturers brand requirements so it's difficult to invest in great workshop facilities
I had a problem with a dead engine on a Focus. Glad I took an extended warranty as I eventually ended up with two new engines. There were a couple of dealers who were not interested. in the warranty repair.
The dealers have to spend a lot of money on nice shiny showrooms etc to comply with the manufacturers brand requirements so it's difficult to invest in great workshop facilities
Soldato
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I am not sure (because I haven't looked into it yet) what the warranty situation is on my ipace if I renew it with jaguar. IE whether I will have to use jaguar or if an EV specialist garage will do.
all things being equal normally I would much rather use an independent rather than a main dealer... mind you maybe that is because my previous cars have been fait, Peugeot and nissan ,(tho to be fair nissan were ok, just expensive)
all things being equal normally I would much rather use an independent rather than a main dealer... mind you maybe that is because my previous cars have been fait, Peugeot and nissan ,(tho to be fair nissan were ok, just expensive)
Moan, moan, moan!!!
Just be grateful you can afford a new car. You make your choice you live with it..
You cant expect a garage to drop everything to deal with ur issues first!!
Get in line!!!! Lol
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Soldato
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wow bitter much?
No, just annoyed that some people moan about petty things.
It's not unreasonable to be annoyed about a 3 or 4 week wait to fix a brand new car that you have paid top dollar for.
As others have said, a car is pretty much an essential requirement for most so in my opinion it's not acceptable to have to wait that long to get it fixed.
And as @Pooh stated they spend millions on shiny show rooms but won't put the money into the workshop, just shows where the priorities are really, sell as much as you can and don't give a crap about aftercare on a complex mechanical engine is absolutely crazy
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bit of a hangover today? you seem quite tetchy!
Why is it petty? Even Toyota have shortened the standard warranty on their cars to 3 years, extended to 10 years if you get it serviced on schedule at a dealer. The manufacturers offer these warranties because it's profitable for business, they changed the warranty to get more cars serviced at the dealer. I had a dealer complain at me for bringing my car in with a fault at 9 years and 10 months into a 10 year warranty and they tried everything to wriggle out of doing the work because I shouldn't expect a car to last 10 years. While it was disputed I kept their courtesy car for a few weeks.
Would you rather the OP is told to keep driving the car for 2 months with a toasting clutch to then fail in the middle of a busy A road causing tailbacks?
Would you rather the OP is told to keep driving the car for 2 months with a toasting clutch to then fail in the middle of a busy A road causing tailbacks?
Well that's opened my eyes up OP thank you and I will consider that if I ever lease something newer. When you pay hundreds per month for a modern new lease, surely they have some contractual obligation to get it fixed within a certain time frame? Otherwise you are paying a premium for a car that can't be used no? Can they not freeze your payments if it goes beyond a certain amount of time? I know it would be rare, but what if you were without a car for 2 months at £500 per month leasing cost?
Throughout my life I've always been very wary of any warranties as I've seen people get burned so much with the companies just not fulfilling them at all and always wriggling out of things. Seems even when they do fix things, it can take weeks of waiting as well. It's not a good look or an enticement for me to get a newer car "for the warranty" I have to say.
Throughout my life I've always been very wary of any warranties as I've seen people get burned so much with the companies just not fulfilling them at all and always wriggling out of things. Seems even when they do fix things, it can take weeks of waiting as well. It's not a good look or an enticement for me to get a newer car "for the warranty" I have to say.