New Car Rant

I'm not saying Kia is unreliable but a lot of the cheaper end of the range vehicles are increasingly made to a cost and that is having consequences.
Small and value cars were rated the most dependable for used buyers, scoring an average of 85.9 per cent overall in the survey.

By contrast, luxury SUVs proved to be the most troublesome vehicle classes, according to their owners, scoring an average 69.5 per cent overall

Seems to be the complete opposite at least based on the 25k people they asked.
 
So, update on the car, the shuddering I was feeling was actually misfiring. 3/4 spark plugs are done, being a consumable part they are not covered under warranty so I would be on the hook for £150 diagnostic charge and the work, lovely.

Car is due it's 4 year service in a month, where the plugs would be replaced anyway, so just having that service done a bit early, they can squeeze me in on Monday or Tuesday and they are not charging me the £150 extra.

I am a bit concerned that 13k miles is very low mileage for spark plugs to go and wanted to know if there was potentially something wrong that would maybe cause them to break again, but the service manager just kept repeating over and over that they needed to be replaced after 4 years and this is normal, so yeah, not great customer service, but I will have my car back sooner than if it had been some massive warranty repair/gearbox replacement.
 
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Seems to be the complete opposite at least based on the 25k people they asked.

A lot of that is down to the complexity. A luxury SUV even at 6 years old is going to have a lot more things to go wrong than a 6 year old basic runabout with no central console screen, no parking sensors and just a basic radio and some very basic analogue dials.

Though Jaguar Range Rover are notoriously poor build quality and in general will tank the average of luxury SUVs as that is all they make.

So when you drill in to actual statistics you find some Luxury SUV types have better reliability than many of the cheaper runabouts. Statistics are easily manipulated to prove any agenda.
 
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So, update on the car, the shuddering I was feeling was actually misfiring. 3/4 spark plugs are done, being a consumable part they are not covered under warranty so I would be on the hook for £150 diagnostic charge and the work, lovely.

Car is due it's 4 year service in a month, where the plugs would be replaced anyway, so just having that service done a bit early, they can squeeze me in on Monday or Tuesday and they are not charging me the £150 extra.

I am a bit concerned that 13k miles is very low mileage for spark plugs to go and wanted to know if there was potentially something wrong that would maybe cause them to break again, but the service manager just kept repeating over and over that they needed to be replaced after 4 years and this is normal, so yeah, not great customer service, but I will have my car back sooner than if it had been some massive warranty repair/gearbox replacement.

Sounds like there's something else wrong with the car, no way sparkplugs need changing at that milage and age.
 
So, update on the car, the shuddering I was feeling was actually misfiring. 3/4 spark plugs are done, being a consumable part they are not covered under warranty so I would be on the hook for £150 diagnostic charge and the work, lovely.

Car is due it's 4 year service in a month, where the plugs would be replaced anyway, so just having that service done a bit early, they can squeeze me in on Monday or Tuesday and they are not charging me the £150 extra.

I am a bit concerned that 13k miles is very low mileage for spark plugs to go and wanted to know if there was potentially something wrong that would maybe cause them to break again, but the service manager just kept repeating over and over that they needed to be replaced after 4 years and this is normal, so yeah, not great customer service, but I will have my car back sooner than if it had been some massive warranty repair/gearbox replacement.

My mother in law drives a 2017 iX20 petrol automatic that has done just over 10,000 miles. The only issue it has had are cracked tyres and a dead battery, both because it rarely moves. So short range trips and low mileage are not a problem for most cars. I would be asking what caused three of the spark plugs to fail and if it was a gradual build up of gunk, or a rapid failure. Or at very least ask them to note your concerns there may be a bigger underlying issue.

Though more likely it’s wear and tear but as it has had regular services by the approved dealership you could ask how it was missed in the previous service.
 
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A lot of that is down to the complexity. A luxury SUV even at 6 years old is going to have a lot more things to go wrong than a 6 year old basic runabout with no central console screen, no parking sensors and just a basic radio and some very basic analogue dials.

Though Jaguar Range Rover are notoriously poor build quality and in general will tank the average of luxury SUVs as that is all they make.

So when you drill in to actual statistics you find some Luxury SUV types have better reliability than many of the cheaper runabouts. Statistics are easily manipulated to prove any agenda.
100% but even the base models of a lot of brands are coming with decent amounts of tech these days so I think that gap between high end and bottom end when it comes to complexity is no where near the gap it used to be.
 
100% but even the base models of a lot of brands are coming with decent amounts of tech these days so I think that gap between high end and bottom end when it comes to complexity is no where near the gap it used to be.

But the survey you posted a link for is for cars between 6 and 20 years old. So that means by your own criteria the current more complex “cheap” cars will be less reliable in future.

You also used one set of super wide statistics to prove SUVs were less reliable than cheaper basic small cars. Yet that is a very simplistic statistic that is utterly meaningless because people buy a specific make and model of car, not a generic class of car.

You need to look at the statistics of the year, make and model of the car you are going to buy, not some meaningless generic statistics for “all SUVs”.
 
But the survey you posted a link for is for cars between 6 and 20 years old. So that means by your own criteria the current more complex “cheap” cars will be less reliable in future.

You also used one set of super wide statistics to prove SUVs were less reliable than cheaper basic small cars. Yet that is a very simplistic statistic that is utterly meaningless because people buy a specific make and model of car, not a generic class of car.

You need to look at the statistics of the year, make and model of the car you are going to buy, not some meaningless generic statistics for “all SUVs”.
To be honest it was a quick Google to provide some balance to the "I know ten (may not be accurate) people who all say their cheap cars broke" line.

You're right if I was actually trying to really drill into it and make a proper debate it's not the best data in the world but there we are.
 
To be honest it was a quick Google to provide some balance to the "I know ten (may not be accurate) people who all say their cheap cars broke" line.

You're right if I was actually trying to really drill into it and make a proper debate it's not the best data in the world but there we are.

I agree the poster who claimed that was being obtuse (as usual). You were also correct to call them out on that.

What I often find is people ignore statistics and go with their heart rather than their head. I mean I leased an I-Pace despite all the research pointing to JLR being very poor for reliability and customer service. Though I also found out the I-Pace is sub contracted to Magna-Steyr in Austria, rather than the overpriced crap JLR churn out from the UK Solihull or Halewood plants.

Though I took a gamble their customer service reviews were unwarranted… I was wrong because it sucks.
 
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So, update on the car, the shuddering I was feeling was actually misfiring. 3/4 spark plugs are done, being a consumable part they are not covered under warranty so I would be on the hook for £150 diagnostic charge and the work, lovely.
like Yulaw said even at 4years sounds improbable that plugs could be gone w/o another reason .. but if you have another year on the warranty should have some protection
- had you put good fuel in it, sometimes, and is mpg off - did they categorically say what if any codes there were.

.. none ? less likely to be injectors/fuel-system -internets like looking up your medical symptoms V
google saying https://www.tucson-forum.com/thread...cson-limited.595/page-4#nested_reply_top_post

(stuttering I had had was a cam shaft sensor - diagnosed by the internet .... not sure if chatgpt gives advice here, if it has been fed on forums)
 
like Yulaw said even at 4years sounds improbable that plugs could be gone w/o another reason .. but if you have another year on the warranty should have some protection
- had you put good fuel in it, sometimes, and is mpg off - did they categorically say what if any codes there were.

.. none ? less likely to be injectors/fuel-system -internets like looking up your medical symptoms V
google saying https://www.tucson-forum.com/thread...cson-limited.595/page-4#nested_reply_top_post

(stuttering I had had was a cam shaft sensor - diagnosed by the internet .... not sure if chatgpt gives advice here, if it has been fed on forums)

Agreed. As I posted above the OP needs to be asking what caused three of the spark plugs to fail at the same time. I would be surprised at three spark plugs failing at 13,000 miles and less than four years unless there was an underlying issue. Not totally unheard of, just a bit odd.
 
But the survey you posted a link for is for cars between 6 and 20 years old. So that means by your own criteria the current more complex “cheap” cars will be less reliable in future.

Didn't pick up on that, I would definitely say what I'm seeing is something more recent than 6 years.
 
Didn't pick up on that, I would definitely say what I'm seeing is something more recent than 6 years.

You keep saying this like you're seeing high numbers of broken new cars.

Are you a mechanic? You seem to see far more broken cars than most people would expect to see.

How many recent (2019 or newer?) cars have you owned and how reliable were they?
 
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