** NEW CORSAIR LCS OFFERINGS AT OCUK **

  • Thread starter Thread starter rjk
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It will be interesting to see how many will buy sight unseen and untested after the problems at release and ongoing with H100i and H80i. Burn me once shame on you. "Burn me twice shame on me" comes to mind. ;)
 
doyll said:
It will be interesting to see how many will buy sight unseen and untested after the problems at release and ongoing with H100i and H80i. Burn me once shame on you. "Burn me twice shame on me" comes to mind. ;)
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Exactly:)

Ripshod said:
The firmware update (1.0.4) has been taken down by corsair because of the USB issues I mentioned before on these forums. Even if you find a copy I do not recommend updating with it.

The fact Corsair have taken it down tells us 2 things:
1. It is unstable
2. Newer, fixed firmware will arrive shortly.

For now put the fans on mobo headers or a fan controller.

Keep ya fingers crossed, won't be so long now.

We campaigned for at least 2 months for Corsair to take it down. Finally they've done it.
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The FW works fine for me? I hope new FW comes soon for others.
 
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I ended up updating the firmware with 1.0.4 and the crappy grinding sound is gone! It's now replaced with a high pitched whiny sound :(.

Are there any solid alternatives to the h80i? performance wise with radiator mounts that don't strip so easily?!
 
Add me to the list of unlucky ones. Mine gave up the ghost earlier tonight.

Pump runs but after the unit's own "post" no power to LED or fans. It lasted THREE days in operation.

Gutted.

Corsair's tech support already contacted as per OcUK's website instructions.
 
Resident said:
Add me to the list of unlucky ones. Mine gave up the ghost earlier tonight.

Pump runs but after the unit's own "post" no power to LED or fans. It lasted THREE days in operation.

Gutted.

Corsair's tech support already contacted as per OcUK's website instructions.
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Sorry for your problems. Sure hope they get you sorted.
 
Resident said:
Add me to the list of unlucky ones. Mine gave up the ghost earlier tonight.

Pump runs but after the unit's own "post" no power to LED or fans. It lasted THREE days in operation.

Gutted.

Corsair's tech support already contacted as per OcUK's website instructions.
Click to expand...

With all these failures I'm worried a little.

If it does go who do I contact OcUK or Corsair?
 
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doyll said:
OcUK.
This is Corsair's problem but OcUK is responsible to you because they sold it to you. The retail seller is responsible to buyer. Manufacturer is responsible to retail seller. Sales and Goods Act covers this sort of thing.

http://whatconsumer.co.uk/shops-responsibility/
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I thought that was the case. Lets hope it doesn't happen, but if it does ill call ocuk. Thanks for that doyll:)
 
RetrogamerX said:
With all these failures I'm worried a little.

If it does go who do I contact OcUK or Corsair?
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According to OcUK's own page:

Failure within 28 days of purchase > Corsair
Failure over 28 days and under 1 year > OcUK

Given that my H100i arrived with a red sheet from Corsair saying to contact them direct if the unit failed and not my reseller, I've gone with this.

A lot of manufacturers are starting with direct contact customer service these days. My vacuum cleaner also came with a 'if it breaks contact us' note from the manufacturer.
 
Resident said:
According to OcUK's own page:

Failure within 28 days of purchase > Corsair
Failure over 28 days and under 1 year > OcUK

Given that my H100i arrived with a red sheet from Corsair saying to contact them direct if the unit failed and not my reseller, I've gone with this.

A lot of manufacturers are starting with direct contact customer service these days. My vacuum cleaner also came with a 'if it breaks contact us' note from the manufacturer.
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Mine is over a month old. That's ok OcUK has been good to me with returns. I hope it lasts a year and never have to return? Time will tell.
 
Resident said:
According to OcUK's own page:

Failure within 28 days of purchase > Corsair
Failure over 28 days and under 1 year > OcUK

Given that my H100i arrived with a red sheet from Corsair saying to contact them direct if the unit failed and not my reseller, I've gone with this.

A lot of manufacturers are starting with direct contact customer service these days. My vacuum cleaner also came with a 'if it breaks contact us' note from the manufacturer.
Click to expand...

That's all fine and good but the retail seller is responsible to customer, not the manufacturer. That's what Sales of Goods Act says and that's the law.

If Corsair gives you any problems contact OcUK. By law they are responsible for goods they sell us, their customers. This can include your cost of returning product, etc and sometimes it even covers costs you incur as a result faulty product. Sellers don't tell you what your rights are. You need to read Sales of Goods Act and find out.

I often deal direct with manufacturer too. But I also let the retailer I bought from know because they are responsible according to SOGA.
 
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doyll said:
That's all fine and good but the retail seller is responsible to customer, not the manufacturer. That's what Sales of Goods Act says and that's the law.

If Corsair gives you any problems contact OcUK. By law they are responsible for goods they sell us, their customers. This can include your cost of returning product, etc and sometimes it even covers costs you incur as a result faulty product. Sellers don't tell you what your rights are. You need to read Sales of Goods Act and find out.

I often deal direct with manufacturer too. But I also let the retailer I bought from know because they are responsible according to SOGA.
Click to expand...

I am quite well aware of the legislation and that ultimately it's the seller's legal responsibility, however Corsair requested via an included sheet and the seller that customers with faults contact them directly within the 28 day window.
I have no issue with this. As I said in my previous post, a lot of manufacturers are doing this. It helps speed up the process of recovering a dissatisfied customer.
 
Originally Posted by doyll View Post
That's all fine and good but the retail seller is responsible to customer, not the manufacturer. That's what Sales of Goods Act says and that's the law.

If Corsair gives you any problems contact OcUK. By law they are responsible for goods they sell us, their customers. This can include your cost of returning product, etc and sometimes it even covers costs you incur as a result faulty product. Sellers don't tell you what your rights are. You need to read Sales of Goods Act and find out.

I often deal direct with manufacturer too. But I also let the retailer I bought from know because they are responsible according to SOGA.
Click to expand...
Resident said:
I am quite well aware of the legislation and that ultimately it's the seller's legal responsibility, however Corsair requested via an included sheet and the seller that customers with faults contact them directly within the 28 day window.
I have no issue with this. As I said in my previous post, a lot of manufacturers are doing this. It helps speed up the process of recovering a dissatisfied customer.
Click to expand...
My reply for for everyone's knowledge as well as you. Now please read the last line of my post. I have highlighted it in red so it is easy for you to see.
 
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