New HDDs + courier + wall

OCdude · 11 Dec 2010 at 16:42

2 new drives arrived today. Rather thoughtfully of the courier, he's pre-thrown my HDDs into a wall

Annoying!

I'm sure the HDDs are fine, but i'm still going to return them purely because if either of them do ever fail, i'll only kick myself for not returning them when i could

Being overly paranoid, or would you all do the same?

Speedy Pete · 11 Dec 2010 at 16:47

I'd return em! That looks like one heck of a bash!

PhillyDee · 11 Dec 2010 at 16:54

How on earth were they packaged? The plastic case / packaging must have been shattered!

Justintime · 11 Dec 2010 at 17:23

I'd never trust those. I've had hdds die by falling less than a meter onto a carpet, muchless a blow that left digs in the frame!

OCdude · 11 Dec 2010 at 17:46

They must have been damaged before they were posted as they were tightly bubble-wrapped and seemed pretty secure when i got em.

Glad it's not just me being anal

bifday2k · 11 Dec 2010 at 17:52

Nah totally not just you, think we all would return them if we got like that.

shroomz · 11 Dec 2010 at 17:58

That's some pretty serious damage!

Atom · 11 Dec 2010 at 19:15

Send them back..

Carl_Bennetts · 11 Dec 2010 at 20:35

never get how things like this happen. if the box was damaged how does the courier keep a straight face when handing the box that's in 10 pieces over to you?!?

COYS · 12 Dec 2010 at 11:47

Moreover if they were wrapped and secure upon delivery what the hell happened before despatch?

MikeHunt79 · 12 Dec 2010 at 11:54

OCdude said:
would you all do the same?

yes I would

Zarf · 12 Dec 2010 at 12:31

If the head was parked away from the platter, as is the case in all modern drives, they are probably fine. I'd run a full surface scan in the diagnostic program. If the surface scan is fine and they are benchmarking ok, there's no point in wasting time and postage.

MikeHunt79 · 12 Dec 2010 at 12:39

Zarf said:
If the head was parked away from the platter, as is the case in all modern drives, they are probably fine. I'd run a full surface scan in the diagnostic program. If the surface scan is fine and they are benchmarking ok, there's no point in wasting time and postage.

Some of the Alu could be still cracked, so once the drives are installed there is a possibility that metal fragments could come of the drive when in use... Most drives vibrate a little remember.

These metal fragments could then possible short out something out if you were unlucky...

AtaRo · 12 Dec 2010 at 12:49

I RMA that fast.
Even if they are working fine and you use them and they fail a year later.
Assuming they got more than 1 year warranty and you tried to RMA it to manufacturer,
since they dont know what happenned to the drive they might deny your RMA saying
you abuse it due to the physical damage on the drive.

Lummox · 12 Dec 2010 at 19:44

RMA them.

bifday2k · 12 Dec 2010 at 20:31

Not so much RMA them, send them back under DSR, stating u are not happy with the condition they arrived in, no one would be.

RJC · 12 Dec 2010 at 21:15

I would definitely send them back, not good at all.

Justintime · 12 Dec 2010 at 23:20

AtaRo said:
I RMA that fast.
Even if they are working fine and you use them and they fail a year later.
Assuming they got more than 1 year warranty and you tried to RMA it to manufacturer,
since they dont know what happenned to the drive they might deny your RMA saying
you abuse it due to the physical damage on the drive.

Very good point.

jones2636 · 13 Dec 2010 at 23:22

Yeah send them back just to be on the safe side. I would not be pleased if somthing I had ordered turned up in that state.

WDeranged · 14 Dec 2010 at 11:22

My new WD Caviar Black died a couple of days ago, after taking it out of my machine I noticed one corner was dented and folded over.

You've got to wonder how these things happen when the drives are so well protected, the damage must have been done prior to packaging, I also had a heatsink showing similar damage while still in the bubble pack :confused:

Definitely return them under Distance Selling Regulations, RMA will take longer.