New SkyQ offer for NEW Customers
- Thread starter MissChief
- Start date
Soldato
Many thanks 
So just had the sky "engineer" round to install sky Q. I notified Sky when ordering that I already had a freesat dish on the roof of the house.
He comes round, says "Oh I can't go up on the roof, not allowed. Can't install it for you"
I call up Sky to find out why this wasn't planned for when they were clearly notified 8 days ago about this and I get given a new install date: 30 Sep
53 day wait because the so called engineer doesn't wanna take 2 steps out onto the roof to swap out the quad lnb with Y-lnb. Just cancelled the order there and then. Such a ******* fail of a company
.
He comes round, says "Oh I can't go up on the roof, not allowed. Can't install it for you"
I call up Sky to find out why this wasn't planned for when they were clearly notified 8 days ago about this and I get given a new install date: 30 Sep
53 day wait because the so called engineer doesn't wanna take 2 steps out onto the roof to swap out the quad lnb with Y-lnb. Just cancelled the order there and then. Such a ******* fail of a company
.
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Caporegime
Don't waste your time, they won't.
Count yourself lucky - I literally took 4 days off from work for an engineer that never showed up. When I called, furious as I was, I got lip from some donkey in their call centre who acted like she was somehow doing me a favor and decided to just cancel the order and stay with freeview. They are absolutely diabolical. That was 18 months ago I guess they haven't changed.
Deleted member 66701
D
Deleted member 66701
Caporegime
Phoned up today, reduced the install fee from £149 to £29
I was thinking more along the lines of what they will do with an actual subscription cost considering the context of the original question.
Soldato
Anyone got one for new or existing? MissChief has sorted me out the last few years for which I'm extremely grateful!
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Soldato
And as an existing sky customer I pay £55 pm for the same thing but with the old box, woooo yay
I know it's not your fault but I do wonder why I bother at times.
Soldato
Phoned up today, reduced the install fee from £149 to £29
What deal did you get?
Tempted to phone up and see what they offer.
Soldato
Please could I register interest on behalf of my son for existing customer upgrades to Sky Q. He doesn't live with me.
Cheers.
Andi.
Cheers.
Andi.
Caporegime
- Joined
- 21 Jun 2006
- Posts
- 38,367
And as an existing sky customer I pay £55 pm for the same thing but with the old box, woooo yay
I know it's not your fault but I do wonder why I bother at times.
loyalty gets you nowhere with any company.
mobile phones, insurance, utilities, energy, tv, banking, etc.
always change as soon as your contract/year is up to whoever has the best deal on at that time. it's no use haggling or complaining with them over the phone. you will never ever get a better deal than what new customers do.
these companies love "loyalty". people who cannot be bothered to chop and change every year.
taking 1-3 hours out every year to sort out all your bills could save you literally 1-3 grand a year easy.
Soldato
I do with the other stuff you mention because there are alternatives - problem with Sky is there aren't direct competitors like you get with phone contracts, ultilities, insurance etc.
I'll give them a ring and see what they say.
Caporegime
- Joined
- 21 Jun 2006
- Posts
- 38,367
BT, Talk Talk, Virgin Media, Freeview, Freesat, Netflix, Amazon Prime, IPTV, Foreign satellite subscriptions (a pub subscribed to Sky Italia/Germany or something like that instead of Sky UK as it was much cheaper. They even won a court ruling against them by Sky UK.
Even if there is no direct competitor, cancel and sign up in someone else's name, sibling, partner, parent, etc and as a new customer. Then a year later cancel and sign up in your own name, rinse and repeat.
There are plenty of things you can do.
