"Next day delivery" - up to 9pm?!

IIRC Yodel have an option to specify on the parcel that it's going to a business and therefore only during office hours. Pretty sure it's them. Could be one of the other couriers.

Amazon Logistics for me is awful. Twice on consecutive days the same guy came with 1 of the 2 parcels (on 2 separate orders) missing. That was two months of free prime membership.
 
Delivering past 1800 is unacceptable in my book. In fact, next day should be next working day, i.e. before 1700. I am not waiting in my house for 14 hours on the off-chance my delivery may come.

I won't be renewing my Amazon Prime membership now that they've dropped DPD and their reasonable delivery schedule with full tracking and hour delivery slots for the aforementioned 'Amazon Logistics' - they're the complete opposite in all respects, i.e. crap. It is not acceptable to be banging on my door at 8 o'clock at night as I'm just putting the kids to bed.
 
BadMojo said:
Delivering past 1800 is unacceptable in my book. In fact, next day should be next working day, i.e. before 1700. I am not waiting in my house for 14 hours on the off-chance my delivery may come.

I won't be renewing my Amazon Prime membership now that they've dropped DPD and their reasonable delivery schedule with full tracking and hour delivery slots for the aforementioned 'Amazon Logistics' - they're the complete opposite in all respects, i.e. crap. It is not acceptable to be banging on my door at 8 o'clock at night as I'm just putting the kids to bed.
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Then don't buy off the internet.
 
Yodel have been okay here but not at my work, Gate houses etc manned 24/7 and nope.. no one was home (reference is a white door) well **** really? :O

DPD Always flawless, Royal mails hit and miss and Amazon stash my parcel in stupid places i cannot get to (I had to use a ladder to get one out as he chucked it up there and put on note "its stuck on top of fire exit sign, sorry")
 
BadMojo said:
Delivering past 1800 is unacceptable in my book. In fact, next day should be next working day, i.e. before 1700. I am not waiting in my house for 14 hours on the off-chance my delivery may come.
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If you think that delivering past 1800 is unacceptable then try doing the job. Not one person I have ever delivered to past that time has been anything other than grateful that you made the extra effort to get their delivery to them. Impractical from a business point of view and denies anyone who works a chance at receiving their orders.
 
Flopsy said:
If you think that delivering past 1800 is unacceptable then try doing the job. Not one person I have ever delivered to past that time has been anything other than grateful that you made the extra effort to get their delivery to them. Impractical from a business point of view and denies anyone who works a chance at receiving their orders.
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I think the opposite, potential post 18.00 orders are far more inconvenient for people who work, at least if you know the delivery is going to be made in office hours, it's a safe bet to order to work, if you get a delivery window of 7 am - 9pm then you're basically forced to take a day off work. At least inform the customer what it's going to be before they place the order, or even give them a choice of delivery windows
 
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Haggisman said:
I think the opposite, potential post 18.00 orders are far more inconvenient for people who work, at least if you know the delivery is going to be made in office hours, it's a safe bet to order to work, if you get a delivery window of 7 am - 9pm then you're basically forced to take a day off work. At least inform the customer what it's going to be before they place the order, or even give them a choice of delivery windows
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Pretty simple then, either request the company use a better courier or use a timed service to ensure that it arrives before a set time.
 
Flopsy said:
Pretty simple then, either request the company use a better courier or use a timed service to ensure that it arrives before a set time.
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Exactly, so as I said, I wont be buying anything more from that site

If there had been a pre-13.00 option then i would have gone for that, but there wasn't
 
Bah first bad experience with DPD.

Don't think the first guy even had the parcel as he'd carded and driven off by the time I even got to the door.

Next day they didn't even bother to deliver - claimed they had tried at 11:44 with a 12:05 to 13:05 window (ok its just a guide) but I'd been standing in the porch from 11:40 to just gone 11:50 waiting for a lift to work and blatantly no one tried to deliver and no card was left. They uploaded a picture of the frontdoor which was the right house but again blatantly not the same day as the picture was in the dry and it had been constantly raining since 8am.

Tried to re-arrange delivery only to get a confirmation that it would be resent and then a couple of hours later put back to "held at depot" with no explanation and all options to get it disappear from the tracking. (Waiting on reply back at the moment as to what has happened).
 
In all seriousness it's the only way they make money.

The poor guy who signed up to do it probably has 200 odd calls to make at £0.80-£1 drop, he isn't going to get that done in a 9-5 unless he has a city postcode to work.

It's the cost of cheap and free delivery, we were approached by a large multi national Internet retailer a few months ago about being part of the logistics set up, we politely declined for that very reason.
 
I wouldn't be surprised if the Yodel driver shows up, gets your signature and then takes off your trainers that he was already wearing and hands them over :p
 
Well, it has been returned to Sports Direct, and I've had a full refund, so nothing lost other than a bit of inconvenience having to make a special trip into town (in fact I actually saved a couple of £ through not having to pay postage) :p
 
Absolutely love Dpd

My regular driver Douglas is a star always spit on his delivery window always cheery and doesn't break my parcels


Strangely we have a new yodel driver who's name escapes me but is also pleasant un generally reliable albeit no timed window


Dpd are by far the courier of choice and one of the main reasons I shop at ocuk even when I can get things cheaper elsewhere.
 
I too have pretty decent drivers from Yodel and DPD. I have had issues with Collect + but found their compensation worked well.
As an ex delivery driver myself it was not always possible to spot a damaged parcel until you actually come to deliver it. I always went out of my way to sort things out in this situation.

I got to know my regular people I delivered to and probably broke company rules on occasion to make sure they got their goods that day. I must admit I ws not a self employed driver so I could make time for a quick chat and build up a rapport with customers as I as a customer have tried to build up a relationship with my delivery drivers now.
Most of my shopping is dobe online niw and I have parcels most week and touch wood I have a very goid service from all apart from Parcel Force as you never get the same driver twice. Great normal postie though.
 
Haggisman said:
I think the opposite, potential post 18.00 orders are far more inconvenient for people who work, at least if you know the delivery is going to be made in office hours, it's a safe bet to order to work, if you get a delivery window of 7 am - 9pm then you're basically forced to take a day off work. At least inform the customer what it's going to be before they place the order, or even give them a choice of delivery windows
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I deliver for Amazon Logistics.
The first thing I do is check through my route and deliver all the businesses and schools first... Simples!

To be fair though, they give us far too many packages (often 200+) and 90% of the time they put the businesses at the end of the route. I use my time to then sort my route out so I do the businesses first, something I shouldn't have to do.
 
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