They should leave you a card which will offer alternative delivery options for another day. It might be worth giving customer services a call to see if they can deliver after 4.
*** Nexus 10 Tablet ***
- Thread starter Spit
- Start date
They should leave you a card which will offer alternative delivery options for another day. It might be worth giving customer services a call to see if they can deliver after 4.
Soooooo...called up google to see what the hell is going on with my order and here is how it went:
Me: Wanted to check delivery status (no email).
CS rep: It's processing.
Me: I know that, I've come in on my day off work just in case, I'm off for the next week so can I change my del address?
CS rep: No other info I'm afraid, I'll put you through to a 'specialist'
Specialist: Let me check status of order...hold please.
2 mins later
Specialist: I'm afraid your nexus 10 is on back-order. Did you receive an email?
Me: FFFFUUUUUUUU, No I did not, I knew about the nexus 4 but nexus 10 as well? In that case I would like to cancel.
Specialist: let me escalate this to my 'supervisor'...hold please.
2 mins later
Specialist: Ok my supervisor has dug deeper and you did not get back-ordered, yours should be shipped within 12 hours.
Me: Wtf...ok but can I change my del address?
Specialist: No I'm afraid not.
Me: Well that's not helpful, oh well.
Specialist: Anything else I can help you with?
Me: (He has an odd definition for help) No thanks
Specialist: Ok can you do a brief survey to rate my performance?
Me: (You have got to be kidding) No sorry I don't have the time. Cheers, bye.
I can't help but lol and cry at how bad google are.
Me: Wanted to check delivery status (no email).
CS rep: It's processing.
Me: I know that, I've come in on my day off work just in case, I'm off for the next week so can I change my del address?
CS rep: No other info I'm afraid, I'll put you through to a 'specialist'
Specialist: Let me check status of order...hold please.
2 mins later
Specialist: I'm afraid your nexus 10 is on back-order. Did you receive an email?
Me: FFFFUUUUUUUU, No I did not, I knew about the nexus 4 but nexus 10 as well? In that case I would like to cancel.
Specialist: let me escalate this to my 'supervisor'...hold please.
2 mins later
Specialist: Ok my supervisor has dug deeper and you did not get back-ordered, yours should be shipped within 12 hours.
Me: Wtf...ok but can I change my del address?
Specialist: No I'm afraid not.
Me: Well that's not helpful, oh well.
Specialist: Anything else I can help you with?
Me: (He has an odd definition for help) No thanks
Specialist: Ok can you do a brief survey to rate my performance?
Me: (You have got to be kidding) No sorry I don't have the time. Cheers, bye.
I can't help but lol and cry at how bad google are.
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It appears that nothing much has changed since the Nexus 7 release. They just do not know who to handle mass retail and it's support properly.
And I witnessed that first hand when my nexus 7 that I had preordered 4 weeks in advance was shipped out a week and a half after release well after those that purchased on release.
I was rather naive when I believed they would improve...this is definitely the last time I'm ordering at launch. Will definitely wait for a month after release from now on (assuming the play store still undercuts retail pricing).
I was rather naive when I believed they would improve...this is definitely the last time I'm ordering at launch. Will definitely wait for a month after release from now on (assuming the play store still undercuts retail pricing).
Initial impressions are very good. The screen is gorgeous and I'm actually quite liking the feel of the rubbery plastic back.
If you are looking for some wallpapers... here you go: http://browse.deviantart.com/?q=2560x1600
In spite of only getting my order in for my 32 GB nexus 10 on Wednesday (a day later than pretty much everyone else), mine is actually out for delivery today.
I'm not complaining obviously but it's daft that mine has seemingly been processed while others are still waiting for orders made the previous day to be despatched.
I'm not complaining obviously but it's daft that mine has seemingly been processed while others are still waiting for orders made the previous day to be despatched.
Tell me about it :/ Actually wait how did you manage that? They were sold out after an hour or so on tuesday...
Mine's been shipped but the TNT consignment number comes up with "not found" on the website.
Edit: Ah, it seems you have to go to the main TNT website and select "reference" before entering the number. The link that Google provide is useless.
Edit: Ah, it seems you have to go to the main TNT website and select "reference" before entering the number. The link that Google provide is useless.
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Your Wednesday shipping was miraculous.How are you finding it?
I am absolutely loving it. It's lovely. The pictures on the net don't do it justice at all.
Especially those that have made a judgment call saying it's ugly. Far from it.
The multiple users aspect is superb. I can set mine up perfectly as I want it and I've set up a family id so they can faff about on it without messing my settings up. Works really well.
I'm guessing as they went through and cancelled some of the accidental duplicate orders, they drip-fed some of the resulting freed up stock onto the site, I probably just got lucky and checked at the right time on Wednesday morning.
Everything was against me when I placed my order:
At this point I decided that I couldn't be bothered. Some 30 mins later, I received an email confirming the order. Which raised a smile during my training course. Of course I was unable to concentrate for the next hour wondering how I managed to achieve this.
An then I managed to receive the nexus less than 24hrs after ordering it. Quite amazing!
Oh well, shambolic ordering system but hopefully they will learn from this for next time!
- I was on a training course away from technology
- My mobile signal was pants and kept vanishing
- I had no google wallet so had to set it up
- I got the error occurred message a few times.
- Eventually when my order was placed, it failed with a message saying there was an issue with my wallet.
At this point I decided that I couldn't be bothered. Some 30 mins later, I received an email confirming the order. Which raised a smile during my training course. Of course I was unable to concentrate for the next hour wondering how I managed to achieve this.
An then I managed to receive the nexus less than 24hrs after ordering it. Quite amazing!
Oh well, shambolic ordering system but hopefully they will learn from this for next time!
I'm loving mine. The stuff about it being ugly is just nonsense. I'm changing my mind about my the plasticky back now as it has a nice feel when you hold the tablet.
