No Man's Sky - Procedural space game

Ryan0r said:
Hahaha, illegal. You're acting like this is the first software product to do this. Talk of lawsuits is just stupid, all you need to do is not buy the game or wait for reviews, watch videos, streams etc. It's not like we can't be too well informed nowadays.

I don't understand why so many people are up in arms about this; no -one MADE anyone buy the game. Were expectations so high that people's dreams were crushed when they didn't get exactly what they were promised? It's your own fault if you accept all the marketing that's beamed into your face. Marketing over-selling a product, who'd have thunk it...
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Nonsense, they flat out lied about core features of the game. That's mis-selling, not over-selling.

It doesn't matter whether you spent 5 months researching the game or 5 minutes, it isn't incumbent on the buyer to ensure they're not being ripped off. It is incumbent on the seller to provide what is being advertised. Multi-player for example was a flat-out lie.

You have a very strange grasp of trading standards.

What is wrong with you? why are you defending a developer that lied to people and ripped them off?
 
Ryan0r said:
Hahaha, illegal. You're acting like this is the first software product to do this. Talk of lawsuits is just stupid, all you need to do is not buy the game or wait for reviews, watch videos, streams etc. It's not like we can't be too well informed nowadays.

I don't understand why so many people are up in arms about this; no -one MADE anyone buy the game. Were expectations so high that people's dreams were crushed when they didn't get exactly what they were promised? It's your own fault if you accept all the marketing that's beamed into your face. Marketing over-selling a product, who'd have thunk it...
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People have too much time on their hands if they are creating lawsuits over this. Good luck to them though, it will come to nothing. It was obvious to see that the game we saw before release had nothing that we had been shown previously.
 
Just had a look at some of the steam users reviews.

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Darujhistan said:
Nonsense, they flat out lied about core features of the game. That's mis-selling, not over-selling.

It doesn't matter whether you spent 5 months researching the game or 5 minutes, it isn't incumbent on the buyer to ensure they're not being ripped off. It is incumbent on the seller to provide what is being advertised. Multi-player for example was a flat-out lie.
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Then surely retailers should take some action/responsibilty also.

Take Steam as an example.

If this thread is a decent cross section of people views on the game then the number of Steam refunds mentioned must be representative across the board.

Steam will be aware of the amount of refunds and the reasons given - I would hazard a guess that the 2 top reasons were ;

Runs like ****/Buggy or Nothing like i expected/Led to believe

Buggy, fair enough - the majority of new games need early patches

When do the alarm bells start ringing when a large number of ' Nothing like i expected/Led to believe' refunds are requested ?

Look at the Steam 'advert' page for selling NMS

2 Videos of pre-release and 11 screenshots ( of which i could just about say 2 of them could be in the game now )

Over 2 weeks after release and they are still using non-representative gameplay to (mis) sell a game ?

No-one is prepared to take a stand because either;

a) no laws have been broken
b) they are more than happy to take your money regardless

I seem to remember when games are advertised on TV, they have small disclaimers in the corner - Not representative of game / Not actual game footage etc.

Seems whatever law applies to TV adverising/selling, does not apply to e-retail of games.
 
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Darujhistan said:
Nonsense, they flat out lied about core features of the game. That's mis-selling, not over-selling.

It doesn't matter whether you spent 5 months researching the game or 5 minutes, it isn't incumbent on the buyer to ensure they're not being ripped off. It is incumbent on the seller to provide what is being advertised. Multi-player for example was a flat-out lie.

You have a very strange grasp of trading standards.
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Haha, so consumers have no responsibility to check what they're buying before parting with their money? We're saturated with ways to check everything about what we're buying nowdays, before we do so.

Darujhistan said:
What is wrong with you? why are you defending a developer that lied to people and ripped them off?
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I'm not defending the developer at all, I'm defending common sense and perspective. There's nothing 'wrong with me', thanks. Continue your impotent raging if you must.
 
Ryan0r said:
Haha, so consumers have no responsibility to check what they're buying before parting with their money? We're saturated with ways to check everything about what we're buying nowdays, before we do so.
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OK, so look at the post i made earlier, then look at the current Steam page advertising NMS.

90% of the advertising used there is from a non-released version of the game, that is factually missing from the released game ( I can back that up with 129 hours played) .

No warning that this is alpha footage etc. to potentional buyers

If you buy a TV from Amazon ( just an example ) you expect current description to be accurate and not relate to features that could/maybe included.

Yes, the consumer has a decision to make, and ultimately presses the ' buy ' button, but they base this on advertising which they have to deem is correct.

In this case, Steam, are continuing to advertise a product using footage and screenshots not included in the game you purchase.

We have gone beyond buyers remorse, i expected this and that etc in the pre-sales, to just blatent mis-selling.
 
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Ryan0r said:
Haha, so consumers have no responsibility to check what they're buying before parting with their money? We're saturated with ways to check everything about what we're buying nowdays, before we do so.



I'm not defending the developer at all, I'm defending common sense and perspective. There's nothing 'wrong with me', thanks. Continue your impotent raging if you must.
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Why would they check for example that there's multi-player when the lead dev says 'there's multi-player'? hmmm?


Common sense and perspective would have lead you to the conclusion that Hello Games lied their asses off about NMS.
 
Brizzles said:
Then surely retailers should take some action/responsibilty also.

Take Steam as an example.

If this thread is a decent cross section of people views on the game then the number of Steam refunds mentioned must be representative across the board.

Steam will be aware of the amount of refunds and the reasons given - I would hazard a guess that the 2 top reasons were ;

Runs like ****/Buggy or Nothing like i expected/Led to believe

Buggy, fair enough - the majority of new games need early patches

When do the alarm bells start ringing when a large number of ' Nothing like i expected/Led to believe' refunds are requested ?

Look at the Steam 'advert' page for selling NMS

2 Videos of pre-release and 11 screenshots ( of which i could just about say 2 of them could be in the game now )

Over 2 weeks after release and they are still using non-representative gameplay to (mis) sell a game ?

No-one is prepared to take a stand because either;

a) no laws have been broken
b) they are more than happy to take your money regardless

I seem to remember when games are advertised on TV, they have small disclaimers in the corner - Not representative of game / Not actual game footage etc.

Seems whatever law applies to TV adverising/selling, does not apply to e-retail of games.
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I agree, STEAM have a responsibility once it has been established that what they're promoting isn't what they're selling, and that was established almost immediately with NMS.

Disgraceful behaviour from Hello Games and STEAM - but there's always some who will defend vendors and devs etc to the hilt because they'be bought the game.
 
Darujhistan said:
I agree, STEAM have a responsibility once it has been established that what they're promoting isn't what they're selling, and that was established almost immediately with NMS.

Disgraceful behaviour from Hello Games and STEAM - but there's always some who will defend vendors and devs etc to the hilt because they'be bought the game.
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It seems to be more Sony and whoever is the distributor for PC that are pushing the PR stuff - Steam has probably just received it from them though at some point it also becomes Steam's responsibility.
 
Ryan0r said:
Haha, so consumers have no responsibility to check what they're buying before parting with their money? We're saturated with ways to check everything about what we're buying nowdays, before we do so.
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Hmm for most normal products if the product/sales display feature/s that are not apparent in the product when bought its a question about whether the consumer was miss sold the product.

Digital goods like games are bit more murky though, if it runs like a bag of **** then yeah no legs for them to stand on. If its missing core feature/s advertised... well its possible that its a civil case in a Sheriff/High Court some where in Scotland to work that out.

To be honest I'm not sure if there is any existing precedent from other cases, if not may be there should be or some clarification on the laws around this issue.

I'm not defending the developer at all, I'm defending common sense and perspective. There's nothing 'wrong with me', thanks. Continue your impotent raging if you must.
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Your posting on a tech sites games forum... Sorry your not the average punter with their common sense.

The point is that it should be as clear as day from the Developer/Publisher what the customer will expect through packaging and advertisement.

If they advertise incorrectly with feature/s then its false advertisement at a minimum, Joe Blogg in the street doesn't have to check reviews before buying.

But hey we are human, we are flawed, we make flawed things. So some expectation of problems are to be expected imo.
 
Rroff said:
It seems to be more Sony and whoever is the distributor for PC that are pushing the PR stuff - Steam has probably just received it from them though at some point it also becomes Steam's responsibility.
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I would think that its within Steams interest to pull the misleading advertising content on the game page as soon as possible to slow/stop the haemorrhage of refunds. Someone still has to pay for those bank/card fees. Mind you not sure who does in refunds, anyone?
 
If devs haven't, i sure have.

Wont be ordering games prior, on or even near release at this point.

Also saw a few posts on Neogaf alluding to FCC and ECC reporting, so who knows, an investigation might find Steam being forced to upgrade its refund procedure.
 
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Development Update
Hello Games | September 2, 2016

Hello,
Over the last few weeks since No Man’s Sky released we’ve been inundated with feedback and discussion about No Man’s Sky.



No matter what feedback you gave us, you have been heard and we are listening carefully. Thank you.



Here’s what we’ve been busy with over the 2-3 weeks since release:
• A community/support management team has been brought on board.
• Support issues raised are been categorised by that team, and we are fixing them in order of priority.
• We’ve released 4 patches for PC and 4 patches for PS4.
• We’ve written up patch notes for all those patches. You can find them here.



What matters now, as always, is what we do rather than what we say. We’re developers, and our focus is first on resolving any issues people have with the game as it is, then on future free updates which will improve, expand and build on the No Man’s Sky universe.



This is a labour of love for us, and it’s just the beginning.



If you have suggestions please mail [email protected]



Thank you,
Hello Games
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Source: http://www.no-mans-sky.com/2016/09/development-update/

Just in case any of you missed it.
 
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