No tracking number for package?

Guest2

Guest2

Guest2

Soldato
Joined
6 May 2009
Posts
20,347
The parcel I sent 1st signed for has not arrived with the buyer yet. I sent it with work and forgot to stick a signed for sticker on so take it I have no way of tracking it.

Where do I stand in the way of tracking it? Is there any way of knowing if it has been signed for as the item is worth £100?

I have contacted Royal Mail who have said the following

Thank you for your email regarding an online postage purchase. In order to resolve your complaint, I have forwarded your email to therelevant department who will contact you directly once their enquiries arecomplete. Regards
 
You're not having much luck the post in past week are you. Why not fit a tracking device to all your parcels. ;)
 
The cynic in me suggests the parcel has turned up, the buyer has noticed its not signed for or recorded in any way, and is now trying his luck getting a refund.

:D
 
AtreuS said:
The cynic in me suggests the parcel has turned up, the buyer has noticed its not signed for or recorded in any way, and is now trying his luck getting a refund.

:D
Click to expand...

I am under this impression too. But is there anything I can do?

simulatorman - I have only posted one thing this week :confused:
 
I did record the unique model number thats printed onto the CPU. Is there any way of finding out if this model is being used?
 
If you send something recorded signed for, you get a signature to show proof that it has been delivered, however unlike special delivery, it's not immediately on the website and can take sometime to show up.

You say you sent it using work? And you forgot to put a signed for sticker on it.
Are you therefore saying it was up to somebody else to send it? In which case if they didn't know it was signed for, it has presumably just been sent first class regular mail. You won't have any way of tracking it.
 
Nah, I printed the postage online and selected 1st signed for. I then printed the postage and stuck it on the package. This doesnt have any sort of tracking number on it. I then put it on the table of stuff to go in the post and the lady who does the post saw it had postage already on it so just took it down to post with everthing else
 
If it's signed for then I would assume you're covered, unless the buyer paid with Paypal.

I expect you'd need to contact RM to determine if it's been delivered or not.
 
What do you mean by 1st signed for? recorded delivery?

If you sent it first class you can't track it and don't get a signature as far as I know.

Aren't there any records on the computer at work so you can look for some clues?
 
Last edited:
I have contacted RM and explained what has happened. The buyer did buy with Paypal - why would I be covered if he paid for it by other means?
 
mmj_uk said:
What do you mean by 1st signed for? recorded delivery?

If you sent it first class you can't track it and don't get a signature as far as I know.
Click to expand...

1st and signature. Recorded you can track all the time or something, signed for you can just see a signature. RM is confusing now
 
No, it will not have a tracking number. Because it was already paid for, then you should have stuck the signed for sticker on yourself, otherwise it just gets chucked into a big sack. I print my own postage in the house and it must be handed over the counter and scanned through. I am afraid you are out of luck!

There is no recorded delivery, just Special Delivery and Signed For. The Royal Mail Tracked is only available to their account holders and does nto collect a signature, it is scanned when it is posted in their letterbox.
 
You can't track it. If it is lost it will be covered up to £41.00 (100 x 1st class stamp) plus a postage refund. But you have to have proof of posting and be able to prove the value.
 
I had a reply from Royal Mail. Most complicated automated reply ever!

In short all I want to do is know what happens now. Do I claim with RM for lost mail, do I claim with Paypal or let the ebay buyer claim with paypal, what?



Dear Customer,

Thank you for your e-mail.

When you purchase a Special Delivery, Recorded (Signed For) or Airsure type
of service you must take your item to a Post Office to have a tracking
label attached to it.

During the purchase there is a red warning notice saying,
"Please note that any tracked items or items with enhanced services such as
additional compensation and Fast Drop MUST be dropped off at a Post
Office."

You must take it to the Post Office to get proof you have actually posted
the item and get the tracking number so you can check your item has been
received.
You must advise the counter staff that the item is Special Delivery or
Recorded mail and that you require a Tracking Label attaching to the item
if you have not already attached one yourself.
The Post Office must give you a till receipt which shows your tracking
number and this is also proof you have posted the item.
You can then track your item using the tracking number provided.

If you have a Royal Mail collection, you need the tracking number from the
roll of labels you may have and attach a label to the item. You also need
to enter details in your 'Recorded Delivery' book and get the collecting
driver to fill in their part of the form.

When you buy a stamp that is for a 'tracked' service there is a message
below the 'View Label To Print' button.
It says, "You have purchased a tracked product that needs to be accepted
into our network. To do this you must present it for posting at any Post
Office. Please do not post it into a Pillar Box."
If you have not followed this procedure you will not be able to track your
item or prove it has been posted.
If you have not posted the item with the stamp you have purchased, please
apply for a refund by clicking on 'My Profile' while logged in and then
'Your Order History'. Then click the 'Continue' button below 'View Your
Royal Mail Online Postage Order History'.
You can then view the stamps you have purchased and reprint a stamp or
apply for a refund as required by clicking on the red title under
'Service'.

If there is no reprint button then the stamp has expired and a reprint is
not possible.
If there is no 'Refund' button showing, this may be because you are outside
the time limit for applying for an online refund.
You must apply for a refund within 7 working days of the stamp being
purchased otherwise the refund button will have disappeared and a refund
will not be possible online.

If you have any further questions regarding Online Postage,
please email [email protected] and quote your
reference number (RMXXXX-XXXX) in the subject. You can also
contact us by phone on 0870 240 9085 from 08:00 - 18:00
Monday to Friday.

We hope you enjoy using our site and we look forward to your
next visit.

Regards
Michelle Frain
Online Postage Helpdesk
 
I don't think you're quite getting this...

If you didn't send it recorded, you are all out of luck. You have absolutely no proof that you send the item. There is nothing you can do except foot the bill yourself.

So... did you send it by recorded or special delivery... or not?
 
Yes, I sent it the following

Recorded (Signed For) First Class stamps - 1 item(s)
Signature Delivery

How am I supposed to track it when I dont have a 13 character reference?

edit - "If you have a Royal Mail collection, you need the tracking number from the
roll of labels you may have and attach a label to the item"

The lady who did the post didnt stick one on the item and probably hasnt for anything I have sent recorded.

Is there any other way of seeing if the item has been signed for?
 
Last edited:
It should still be covered as 1st class mail. The problem is you need proof of posting and RM will say you should have got a proof of posting certificate from the Post Office. However this is really inpractical and pretty much makes printing your own stamps a waste of time. You could maybe pursue it from this angle.

Edit:

Guest2 said:
How am I supposed to track it when I dont have a 13 character reference?
Click to expand...

You can't.

Edit2: How did you produce the stamps?
 
You must log in or register to reply here.
Back
Top Bottom