Soldato
Non UK based call centres
- Thread starter Tykey
- Start date
Caporegime
And when they went offshore they sold/got stolen the customer database to every single Indian scam call center.
I can follow exactly when because there was a Spelling mistake in my mums name Janet. (Janit) with an I because... Indian incompetence...
Anyway Weeks later she started getting Call scams, email scams all kinds of scams with the spelling error it was so bloody obvious.
She still gets the occasional scam mail [email protected] then saying Dear Janit as the greeting.. I mean how stupid do you have to be?
Soldato
Why do non UK call centres the operator sounds like they are in a bottom of a well?
One call centre I worked for had a call centre in India. I didn’t go on the phone as much. Worked on customers’ accounts. The amount of work we did to fix issues caused by the Indian call centre was staggering. We knew the operator in question as left their name on account notes etc
One call centre I worked for had a call centre in India. I didn’t go on the phone as much. Worked on customers’ accounts. The amount of work we did to fix issues caused by the Indian call centre was staggering. We knew the operator in question as left their name on account notes etc
Soldato
I think the Student Loan Company, based in Glasgow employs the people with the thickest Glaswegian accents. Nothing to do with customer service.
The few times I have rang them, couldn’t understand a word.
The few times I have rang them, couldn’t understand a word.
Soldato
Ha, I have to translate Geordies for my mum when she comes up from down South.
She hasn't a scooby.
Soldato
I pay £36 per year for unlimited calls / texts with 1pmobile.com so far I have not needed a call centre.
Associate
Generally when you struggle to get a suitable level of customer service the best route is complaining on the service providers social media page. They rarely give two hoots if you are suffering in silence but if you bring this into a more public arena you tend to get results.
The only reason I have a twitter account is to make complaints.
The only reason I have a twitter account is to make complaints.
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I worked for a company who later shut down their UK support and shipped it out to India, to save money. It lasted about two years before they noticed the staff were committing credit card fraud and all sorts of other stuff. They brought it back to the UK in the end because they were completely useless. Probably ended up costing them millions more than if they just kept the UK staff.
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I had an awful experience dealing with Dell customer service who are based in India. I had diagnosed an issue with a laptop as having a faulty WiFi adaptor/antenna and was trying to get the laptop sent back for repairs. First issue was a massive communication roadblock. We couldn't understand each other due to our accents, the line quality was terrible and you could hear lots of background noise. At one point, the line cut out, so I had to wait another 40 minutes to be told I was in the wrong section and needed to go to the warranty support. They transferred me and after waiting another 20 minutes, they said I need speak to someone from the warranty department?! You finally get through to someone and now you have to go through all the basic trouble shooting (Which is fair enough). Get to the end of this and they confirm that there is an issue with the hardware. Said they would put me through to their warranty/returns department. Guess where I never ended up after waiting another 30 minutes?!
At that point, I gave up, contacted our account manager with the issue, explaining how far I got and eventually convinced them to send the laptop back for repairs. Even this wasn't as straight forward as it should have been.
At that point, I gave up, contacted our account manager with the issue, explaining how far I got and eventually convinced them to send the laptop back for repairs. Even this wasn't as straight forward as it should have been.
Man of Honour
Virgin Media are the most expensive, and still have no UK support unless you want to cancel in which case suddenly George on the other end sounds like someone from Scunthorpe instead of Lahore. I'm leaving VM as soon as Toob's service goes live in this area, the FTTP is laid and the phasing is at the point where it goes live any time this summer. Ha;f price for a faster service, what's not to like.
The one upside is you can deal with VM CS via WhatsApp. It takes them at least 2 days to reply, but you can get stuff done this way eventually it seems.
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Suspended
I used to work for Orange when they started moving some centres to India. At the time customers would receive a message after any customer service call asking for scores out of 5 on a range of aspects.
Anyway, one day we had a meeting with the head of customer service about this system and he was explaining India were getting unfairly poor scores because people didn't like them. He nearly had a fit when I asked why, if customers didn't like them were we insisting on making customers deal with them. He didn't actually have an answer. He made a few noises and then announced no more questions. Always remember that clown.
Anyway, one day we had a meeting with the head of customer service about this system and he was explaining India were getting unfairly poor scores because people didn't like them. He nearly had a fit when I asked why, if customers didn't like them were we insisting on making customers deal with them. He didn't actually have an answer. He made a few noises and then announced no more questions. Always remember that clown.
Soldato
Think its wrong that companies only listen or do better/quicker resolves if customers complain on social media. Like yourself, I only use my Twitter account for complaints.
Soldato
One thing I do not like with call centres is hearing other operators talking to customers. Some call centres don't have screens between booths. Worked with no booths and partial booths. Plus the latter we sat in groups of 8 in an octogen. With space between the groups. So customers didn't get much background noise.
I joined Toob in April leaving VM in the dust after 22 years and it's been great. I get the same down speed, my VM speed was top notch to be fair, but also get 900 up and it's 25quid a month vs 63. I'm in the same area as you but PO9.
Something to consider when Toob opens up for you, go through the sign up process but leave at the basket. I did this while shopping around and got a phone call maybe an hour later from Toob offering me a 50 quid Amazon voucher if I sign up.
well, the uk based call i had that i thought sorted my problem didn't sort it out.
it's a simple issue - i thought i lost my phone about 1 month ago, i reported it lost, they blocked it by sim and imei number. i later found my phone, asked for the imei blacklisting to be removed so i could use it. this is where i'm having an issue, they've told me over about 6 calls that it will be unblacklisted in 24 hours, however it never is. so now i have an unusable phone. very frustrating.
it's a simple issue - i thought i lost my phone about 1 month ago, i reported it lost, they blocked it by sim and imei number. i later found my phone, asked for the imei blacklisting to be removed so i could use it. this is where i'm having an issue, they've told me over about 6 calls that it will be unblacklisted in 24 hours, however it never is. so now i have an unusable phone. very frustrating.
Associate
During covid I think Dell staff in India started working from home and they have kept this going. When you first get connected to report your service tag you can hear a lot of noises in the background, babies crying, traffic noise etc.
Their 4hr service still goes through to UK/Ireland though.
Man of Honour
Great shout! Will remember this thanks, that will go towards my next order of ginger beer
Suspended
Years ago I worked at a business where we were trialling Aussies as a call centre function to support the UK.
Basically it was full of surf bums. They surfed the day then put in a shift in the call centre later afternoon into evening their time, which is of course day time UK.
It didn't quite work out since they were a bit, well exactly what you would expect, but it was funny when I rang a few times you literally got exactly what you would expect from a Aussi guy whos main target in life was spending as much time on the waves as possible.
"Gday mate", etc
Basically it was full of surf bums. They surfed the day then put in a shift in the call centre later afternoon into evening their time, which is of course day time UK.
It didn't quite work out since they were a bit, well exactly what you would expect, but it was funny when I rang a few times you literally got exactly what you would expect from a Aussi guy whos main target in life was spending as much time on the waves as possible.
"Gday mate", etc
Soldato
Considering most scam calls seem to come from India then it doesn't help trust when companies have their call centres in.. India.