Non UK based call centres

[Lopéz]

The basket trick works with a lot of places

Lots of companies report on abandoned carts and use them to trigger follow up actions.

 

[SpellowHouse]

I've been trying for several days and calls to get something sorted regarding a simple issue with my mobile phone that I couldn't fix from my side. The 1st few calls were connected to non UK based call centres. It was like I was speaking Klingon to some of them and none of them helped whatsoever. I can understand they are much cheaper to operate from a business point of view but the quality of service i've just experienced was terrible.

I've today been finally connected to someone based in the UK (it was obvious by their accent and they confirmed they were UK based) and at last it looks like my phone problem will get sorted out. It shouldn't have been this difficult to get help. I will actively choose companies/services with UK call centres from now on. What are your experiences with these? Was this a 1 off? I've had iffy service from overseas call centres before but never this bad. It was for Tesco Mobile.

Exactly the same.

The vast majority of people, who's first language is not English, understand the words, but they don't understand the sentences. It's infuriating.

 

[Tykey]

Quick update - my issue got fixed by contacting them through Facebook, all of the call centre calls were a waste of time unfortunately.

 

[cheesefest]

A few years ago, I got a call from an Indian call centre about some BS. Told them not interested and hung up. Then the phone rang. Answered it and it was the operator told me to **** ***. Said hope this call is recorded and monitored and hung up.

 

[smilertoo]

German friend says they always get proper German support lines cos India etc. dont learn it, just English.

 

[NickK]

Another Brexit bonus when JRM makes the national language Latin