So npower have put some false non-payment claims on my account. How do I know they're false? - I pay by direct debit. Generally not a huge problem however it shows up on my credit report so I have been declined for mortgages. Luckily my mortgage adviser is amazing and managed to talk to the provider to get it though, however I may not be so lucky for the next thing I need a credit report for. They're currently playing the "sorry it's taking so long, but here's a number you can call so someone can tell you over the phone sorry it's taking so long" card.
Npower rant
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Soldato
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Vote with your feet and leave these "BIG 5" energy companies.
I left British Gas for Ovo and when their prices went up I left to Octopus - https://share.octopus.energy/eager-dream-356
Whenever I have needed to call Octopus somebody either answers the phone straight away or when it was not urgent they have a messaging system built into their app. I am surprised these big energy companies are still going.
Octopus a fairly "green" too.
I left British Gas for Ovo and when their prices went up I left to Octopus - https://share.octopus.energy/eager-dream-356
Whenever I have needed to call Octopus somebody either answers the phone straight away or when it was not urgent they have a messaging system built into their app. I am surprised these big energy companies are still going.
Octopus a fairly "green" too.
Associate
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So to add to my DD woes of taking too much last month I just had a letter saying they notice I have no DD so are switching me to a more expensive tariff but not to worry they won't back date the charges......so nice of them!
Spoke on live chat with them and raised a new complaint with my expectation of a real explanation for no notice of closure/opening of new accounts and recompense for once again wasting my time chasing them for information they feel unnecessary to notify my of. They told me in live chat the DD last month was the "final bill" settlement and I was able to login to view the bill I had not idea was generated. As a positive I have a new account now which is now separate from my repayment plan which is on the now closed account (which is actually good to me as now I "should" be able to leave them without having to settle my open account).
When the complaints team contact me I think I'll start issuing the admin fees you've give them Haggisman, maybe that'll stop them/make me feel better about this shambolic display of custom service.
Spoke on live chat with them and raised a new complaint with my expectation of a real explanation for no notice of closure/opening of new accounts and recompense for once again wasting my time chasing them for information they feel unnecessary to notify my of. They told me in live chat the DD last month was the "final bill" settlement and I was able to login to view the bill I had not idea was generated. As a positive I have a new account now which is now separate from my repayment plan which is on the now closed account (which is actually good to me as now I "should" be able to leave them without having to settle my open account).
When the complaints team contact me I think I'll start issuing the admin fees you've give them Haggisman, maybe that'll stop them/make me feel better about this shambolic display of custom service.
I would definitely start charging them @Itchytrigg, if you've been wasting time sorting it out and chasing them up about it, it's only fair you are compensated for that time, and dealing with their constant ****-ups!
Following a call from their customer relations team, they've now (apparently) written off the remaining balance on my account
Well... we'll see, I'm now waiting for the threatening letters telling me I've missed more payments and the outstanding amount of £0.00 is overdue...
Following a call from their customer relations team, they've now (apparently) written off the remaining balance on my account
Well... we'll see, I'm now waiting for the threatening letters telling me I've missed more payments and the outstanding amount of £0.00 is overdue...
NPower support seem lovely but nothing ever seems to get done. I sent in an official complaint and low and behold within a week everything was fixed which had taken nearly 4 months previously.
Silly enough I signed up to a fixed deal until next April. Will definitely look to move after that point.
Silly enough I signed up to a fixed deal until next April. Will definitely look to move after that point.
Fixed deals are only fixed unit rates. You can leave anytime you want.
They often have an exit fee however (usually ~£30/fuel), not sure if this is the case with NPower
They don't. (i worked there)
Also the fee can be argued over regardless to the point they will forgo charging you. Usually complaining about your experience gets them to do it.
Associate
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@Haggisman well their complaints team called me back on Saturday, he's apologised as the whole closing/opening accounts thing should never of happened but did because of changing tariff (as my fixed was up and their flex is x2 the cost) and he can see no notification of a final bill being sent. He says he's fixed it all merging them back together, got the current balance and restarted my DD payments.
He's also applied a £50 credit to my account for the hassle. He certainly sounded a lot more competent than I have ever dealt with before so I'm hopefully not to be back in this thread any time soon!
He's also applied a £50 credit to my account for the hassle. He certainly sounded a lot more competent than I have ever dealt with before so I'm hopefully not to be back in this thread any time soon!
Associate
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They do now, my tariff change says £30 early exit fee.
Yep mine has two exit fees (Gas and Electric). It's still pretty competitive market wise on the rate it's just the service can be outrageous.
I left NPower a long time ago due to their constant 'miscalculation' of fees. I moved to First Utility who were much cheaper at the time and far better at charging correctly. I have been with them a few years now, it may be time to shop around again, but one thing is for sure - I won't be going to the big ones
I was with FU earlier in the year. After a while the smaller companies are getting as bad as the big 6.
Yeah, no doubt the prices have been creeping up, but at least they have always been good with billing. I have never had them mess me around like NPower with the whole 'oh hey, you owe us £300 so we are adjusting your fees' which ironically usually occurred after a message earlier in the year saying 'hey, we owe you £X amount so are going to reduce your monthly debits'. Here is an idea, don't reduce my debit after seeing that in the Summer I spent less than other months, of course it is!
Ooh, now I have a red one 
My last contact was on the 9th August when I received the letter above, so, the latest letter is after that - I have a phone call recording from the 9th where they say quite clearly the outstanding balance has been written off and I should receive no more letters, so do I:
A) Ignore it, giving them the benefit of the doubt and assume that the letter I received today was already processed before the conversation on the 9th?
B) Send them an invoice for wasting my time yet again?
C) Ignore it and see if they'll take me to court for the lolz, then turn up with my pile of paperwork and call recordings and laugh at them?
My last contact was on the 9th August when I received the letter above, so, the latest letter is after that - I have a phone call recording from the 9th where they say quite clearly the outstanding balance has been written off and I should receive no more letters, so do I:
A) Ignore it, giving them the benefit of the doubt and assume that the letter I received today was already processed before the conversation on the 9th?
B) Send them an invoice for wasting my time yet again?
C) Ignore it and see if they'll take me to court for the lolz, then turn up with my pile of paperwork and call recordings and laugh at them?
Associate
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I'd say give them a call and apply your admin fee for your wasted time again. Easy few £ each time they mess with you, help pay your actual energy supplier!